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Aircall Review

Aircall
Our score: 9.0 User satisfaction: 100%

What is Aircall?

Aircall is a modern phone system for businesses looking for a complete call center solution. You no longer have to set-up physical phone lines to develop your dedicated sales or support team. Installing the entire VoIP system is instant, so you can get started connecting with your customers right away. With Aircall, it is easy to create both inbound and outbound call centers using one system.

Your team can conduct business over the phone wherever they are in the world. Aircall’s application for both desktop and mobile ensures accessibility and ease-of-use. The intuitive interface ensures that your team members can easily navigate the application. That means they will not miss an opportunity to provide service to your customers. 

The Aircall Dashboard serves as the control center of your team. You can easily view your team members’ activity through the live feed. The platform also allows you to listen to live calls and coach your agents all in one place. It also shows you valuable Calls Overview and Statistics to ensure that your call center is maximizing its productivity.

You do not need to drastically change your current workflow if you want to begin using Aircall. It features quick, one-click integration to popular business platforms such as Salesforce, Hubspot, Zendesk, and more.

You can start building your sales and support team at $30 per user monthly. It includes all the basic phone system features that your team will need to get started. As you grow your business, you can upgrade to the Professional plan to take advantage of advanced functionalities and integrations.

Overview of Aircall Benefits

Aircall makes setting up your own call center possible without the need for traditional telephone infrastructures. Its modern approach to a phone system ensures that you can reach your customers wherever they are located. 

Here are some of its unique benefits:

Intuitive Aircall Phone App for Inbound and Outbound Teams

Your team members can use Aircall’s phone application, whether they are on a desktop computer or mobile device. The intuitive and easy-to-install dialer feels familiar to anyone who has used a phone before. Your team can receive, make, and even manage calls right on the application. Additionally, Aircall is also available as a Chrome extension with its PowerDialer and Click-to-Dial feature.

Powerful Aircall Dashboard to Manage Your Call Center

The Aircall Dashboard allows you to manage your growing sales and support team all in one place. You can monitor your team’s activities and availability through its Live Feed feature. Furthermore, you can listen to live calls and initiate agent coaching on the dashboard.

It also provides advanced analytics and filtering to further understand opportunities and losses in your current call center operation. The Aircall Dashboard can also show you the big picture through its Calls Overview and Statistics so you can easily see if you are providing the best service to your customers.

Modern and Smart Phone System

Aircall is a modern phone system solution for modern businesses. It allows your team to start right away with easy set-up. You can start customizing as you start onboarding your team members. 

The VoIP system allows you to create numbers in 100+ countries so you can reach your customers wherever they are in the world. Metrics are easily generated so you can see who among your team members are working and who are available. You can gain insights such as average hold times, reasons for missed inbound calls, and more.

Along with modern features, you also get access to traditional phone functionalities. You can initiate call conferencing, set business hours, and set-up an automatic phone guide. Your agents can warm transfer to another agent right on the phone application.

Easy Integration with Your Workflow

Aircall knows that you already have your own workflow with its existing business platforms. That is why it is easy to integrate with one easy click. You can incorporate the Aircall application with popular sales and customer support platforms such as Hubspot, Salesforce, and Zendesk. It means managing and contacting your customers can be done in one seamless process.

Overview of Aircall Features

  • Phone Desktop Application
  • Phone Mobile Application
  • Phone Chrome Extension
  • Call Routing
  • Call Monitoring
  • Customized Business Hours
  • After-Call Work
  • Call Center Analytics
  • Call Conferencing
  • Call Queueing
  • Call Recording
  • Blacklist Numbers
  • Toll-Free Numbers
  • Warm Transfer
  • International Numbers
  • Ring on Speakers
  • Interactive Voice Response (IVR)
  • Forward-to-Phone
  • Shared Contacts
  • Power Dialer
  • CRM Integrations
  • Call Whispering
  • Computer Telephony Integrations (CTI)
  • Tags
  • Click-to-Dial
  • Skill-Based Routing
  • Live Feed
  • Insight Cards

Aircall Position In Our Categories

Knowing that businesses have particular business requirements, it is wise that they abstain from seeking an all-encompassing, “perfect” software product. Having said that, it is nearly futile to come across such a software system even among widely used software products. The correct step to do can be to shortlist the different vital factors that necessitate deliberation such as essential features, price terms, skill capability of staff, business size, etc. Thereafter, you should double down on your research through and through. Have a look at these Aircall review articles and look over the other software solutions in your shortlist more closely. Such all-encompassing research can make sure you drop ill-fitting applications and pay for the one that includes all the features you require business requires to achieve growth.

Position of Aircall in our main categories:

TOP 10

Aircall is one of the top 10 Business Phone Systems products

TOP 100

Aircall is one of the 100 Communications Software products

TOP 50

Aircall is one of the top 50 Remote Work Software products

Aircall is also listed in the following subcategories:

It is essential to keep in mind that hardly any software in the Business Phone Systems category will be a perfect solution that can match all the goals of different company types, sizes and industries. It may be a good idea to read a few Aircall Business Phone Systems reviews first as specific software might excel just in a really small set of applications or be prepared with a very specific industry in mind. Others can work with an intention of being simple and intuitive and therefore lack advanced features welcomed by more experienced users. You can also come across apps that cater to a broad group of users and give you a complex feature toolbox, but that frequently comes at a more expensive cost of such a solution. Be certain that you're aware of your requirements so that you pick a solution that has specifically the elements you search for.

How Much Does Aircall Cost?

Aircall Pricing Plans:

Free Trial

Essentials

$30/user/month

Professional

$50/user/month

Custom

Contact vendor for details

Aircall features three pricing tiers. Each package requires no commitment and ensures no hidden costs.

Here are the current pricing bundles:

Essentials – $30/user/month, billed annually

  • Core features to get your team started
  • Unlimited inbound calls (except toll-free)
  • Integrations and API
  • Smart Queueing
  • Phone support

Professional – $50/user/month, billed annually

  • All Essentials features
  • Salesforce integration
  • PowerDialer
  • Advanced analytics and reporting
  • Live call monitoring
  • Unlimited concurrent calls
  • Dedicated account manager

Custom – Contact vendor for details

  • All Professionals features
  • Unlimited outbound calls
  • Custom analytics
  • Custom onboarding
  • Access to API developer support
  • A service-level agreement (SLA)

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Aircall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Aircall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • German
  • Spanish
  • French

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Aircall Comparisons

Aircall user reviews

Excellent phone tool with reliable customer support

Read full review >
Delores
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 1-10 Employees Industry: Biotechnology

Phones have become more powerful than ever

Read full review >
Kelli
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: Information Technology

Reliable Phone App That Is Quick and Value-Rich

Read full review >
Dana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Consumer Services

Dependable, Versatile Service for VOiP

Read full review >
Alan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: 1-10 Employees Industry: Internet

Great Tool To Connect With People

Read full review >
Byron
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2018 Company Size: 11-50 Employees Industry: Cosmetics

What are Aircall pricing details?

Aircall Pricing Plans:

Free Trial

Essentials

$30/user/month

Professional

$50/user/month

Custom

Contact vendor for details

Aircall features three pricing tiers. Each package requires no commitment and ensures no hidden costs.

Here are the current pricing bundles:

Essentials – $30/user/month, billed annually

  • Core features to get your team started
  • Unlimited inbound calls (except toll-free)
  • Integrations and API
  • Smart Queueing
  • Phone support

Professional – $50/user/month, billed annually

  • All Essentials features
  • Salesforce integration
  • PowerDialer
  • Advanced analytics and reporting
  • Live call monitoring
  • Unlimited concurrent calls
  • Dedicated account manager

Custom – Contact vendor for details

  • All Professionals features
  • Unlimited outbound calls
  • Custom analytics
  • Custom onboarding
  • Access to API developer support
  • A service-level agreement (SLA)

What integrations are available for Aircall?

Aircall integrates with many popular business platforms and systems. That means you do not have to migrate to a new workflow to use the phone system. Whether you are building a sales team or a support group, Aircall integrates with just one-click.

The modern call center system integrates with the following platforms: 

  • amoCRM
  • Avoma
  • BigCommerce
  • Bullhorn
  • Callingly
  • Copper
  • Diduenjoy
  • FLG
  • Freshdesk
  • Freshsales
  • Front
  • Gong
  • Gorgias
  • HappyFox
  • Help Scout
  • Hubspot
  • Intercom
  • JobAdder
  • Klaus
  • Kustomer
  • Magento
  • Microsoft Dynamics
  • Microsoft Teams
  • Nicereply
  • noCRM.io
  • Outreach
  • PieSync
  • Pipedrive
  • Planhat
  • Plecto
  • Postcall.io
  • Re:amaze
  • Rippling
  • Salesforce
  • Salesloft
  • Segment
  • Shopify
  • Slack
  • SugarCRM
  • Typeform
  • Voxpay
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho CRM

Aircall average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Shari

PROS: Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are consistent with our service as evidenced by satisfied costumers at the other end. We have become reactive and able to answer questions within the same day.

CONS: There is nothing we really dislike about Aircall. That said, there are instances when a call is logged as "missed" and we don't have any idea why. I wish they could provide more details on missed calls.

Reviewed 2 years ago

Read full review >

The least favorable review

Floris Keyzer

PROS: The ease of use and the ability to launch a new phone number with a few clicks were my reason to become a customer of Aircall. As a customer, I found out how user-friendly the Aircall applications are and that's definitely a plus. If their customer service was just as good as their applications, I might even recommend people.

CONS: I think tacitly and unilaterally changing the terms of an agreement is a sin for every self-respecting company. On my invoice of this month suddenly there was a different amount. This was $ 12.00 since March 2016, but it was suddenly raised to $ 40.00. The same amount appeared to have been debited from my credit card last month. Inquiry resulted in a story about emails in which they would have announced the change. I never received these emails, otherwise I would have taken immediate action. Fortunately, the last bill has been refunded now. I do, however, want to warn people who are considering using Aircall: price increases are made without notice.

Reviewed 3 years ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Excellent phone tool with reliable customer support

Read full review >
Delores
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 1-10 Employees Industry: Biotechnology

PROS: We are able to provide a lot of international numbers that our customers can use to contact us and not spend so much time manning the service. We also love how responsive and impressive Aircall's customer support is.

CONS: We hope they roll out a native mobile app for Android. The Android has the biggest share of the smartphone market and it will definintely be a hit.

What do you think about this review? Great Poor

Phones have become more powerful than ever

Read full review >
Kelli
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: Information Technology

PROS: The setup is quick and painless even for those who have little technical expertise. The platform has a very simple and user-friendly interface and everything is so easy right out of the box.

CONS: I lament the fact that it does not offer cross platform support for phones. There are also a number of better alternatives out there when it comes to costs across the board. There are cheaper solutions definitely.

What do you think about this review? Great Poor

Reliable Phone App That Is Quick and Value-Rich

Read full review >
Dana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: 1-10 Employees Industry: Consumer Services

PROS: Aircall is user-friendly, which translates to quick adoption and implementation for our business. The transition from Talkdesk was seamless and took less amount of time than expected. Once we got Aircall running, our agents are on a roll.

CONS: It lacks Hipchat integration but this is more of a niche need than anything else. I would welcome lots of third party integration although it already works with ZenDesk.

What do you think about this review? Great Poor

Dependable, Versatile Service for VOiP

Read full review >
Alan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: 1-10 Employees Industry: Internet

PROS: The customization options are just great. We are in absolute control to what the customers hear as well as the on hold messages and more. The ability to also have ext projects our company as a bigger than what we are and that helps in cultivating trust among our clients. The software is regularly updated and we are always informed of these changes.

CONS: We can't think of anything that we dislike about Aircall. It has everything we need and updates are rolled out constantly.

What do you think about this review? Great Poor

Great Tool To Connect With People

Read full review >
Byron
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2018 Company Size: 11-50 Employees Industry: Cosmetics

PROS: Aircall enables us to connect with our clients and colleagues wherever they are in the world. Employees have a powerful platform that provides clear and fast connection to discuss ideas and close deals around the world. On top of that, the sound quality is top notch, crisp, and crystal clear.

CONS: I don't have any problems with Aircall as it is now although I would say they need to work on their product so that the user can still enjoy the benefits even if he is having a slow internet connection or calling from his mobile device.

What do you think about this review? Great Poor

Very satisfactory product

Read full review >
Shari
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.05.2018 Company Size: 11-50 Employees Industry: Commercial Real Estate

PROS: Since working with Aircall last year, we never encountered anything that really constitutes as a problem. It totally changes the way we handle incoming calls and we are consistent with our service as evidenced by satisfied costumers at the other end. We have become reactive and able to answer questions within the same day.

CONS: There is nothing we really dislike about Aircall. That said, there are instances when a call is logged as "missed" and we don't have any idea why. I wish they could provide more details on missed calls.

What do you think about this review? Great Poor

The only phone app we need!

Read full review >
Donnie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.05.2018 Company Size: 1-10 Employees Industry: Internet

PROS: The setup was quick and easy. In a matter of seconds, you have a reliable and professional customer support, which is quite appealing to your customers. We love how neatly the voicemail is implemented both for setup and handling the inflow of voicemails from clients.

CONS: We have some issues with the quality of the sound.

What do you think about this review? Great Poor

The Ideal Application For Daily Use

Read full review >
Zachary
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.04.2018 Company Size: 1-10 Employees Industry: Internet

PROS: There is no doubt that Aircall is very useful for daily work, especially for companies who receive tons of customer calls and need a reliable communication software. Aircall is easy, quick, and the quality of the calls is unparalleled. Thus it is the best way to maintain close relationships with our customers and partners.

CONS: They should update the software more often.

What do you think about this review? Great Poor

A must have platform

Read full review >
Morris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.03.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Aircall is really a very practical application . This allows us to share a single number and get incoming calls . Moreover, the application is really easy to use. Thanks to a simple and intuitive interface.

CONS: Sometimes the WiFi connection is insufficient and causes Aircall to suffer.

What do you think about this review? Great Poor

I am still productive even if I am mobile!

Read full review >
Debbie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: 1-10 Employees Industry: Sports

PROS: Aircall lets me do my thing from just about anywhere. I love how versatile the platform is that even if I am mobile, I remain productive. With Aircall, I can take calls using my mobile phone when I step out of the office. That said, I can my schedule up so I won't receive calls when I am spending time on other important matters, like eating dinner with my loved ones or late at night when I have to rest.

CONS: I used to hate how the quality of the calls drop when my internet is lagging. But Aircall has improved significantly since then.

What do you think about this review? Great Poor

An imperative tool for startups!

Read full review >
Georgia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.12.2017 Company Size: 1-10 Employees Industry: Internet

PROS: I simply love how I don't have to register to an internet provider to get another number for our company. Everything I need is already within just one communication software. I also love that I am in total control over the rules of calls and their distribution among my colleagues.

CONS: The sad part is that I can't pick my phone number. The software just gave me a random number.

What do you think about this review? Great Poor

Monthly amount tacitly increased

Read full review >
Floris Keyzer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 03.05.2017 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: The ease of use and the ability to launch a new phone number with a few clicks were my reason to become a customer of Aircall. As a customer, I found out how user-friendly the Aircall applications are and that's definitely a plus. If their customer service was just as good as their applications, I might even recommend people.

CONS: I think tacitly and unilaterally changing the terms of an agreement is a sin for every self-respecting company. On my invoice of this month suddenly there was a different amount. This was $ 12.00 since March 2016, but it was suddenly raised to $ 40.00. The same amount appeared to have been debited from my credit card last month. Inquiry resulted in a story about emails in which they would have announced the change. I never received these emails, otherwise I would have taken immediate action. Fortunately, the last bill has been refunded now. I do, however, want to warn people who are considering using Aircall: price increases are made without notice.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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