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Aspect Zipwire REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.5

What is Aspect Zipwire?

Aspect Zipwire is a member of the company’s reputed suite of contact center, communications, and customer management products, falling in the category of “interaction management”. Zipwire helps contact centers to move to the cloud with built-in workforce management, CRM, and business reporting features. The application provides a unified agent desktop to manage interactions coming from multiple channels including chat and voice.

Zipwire offers inbound, outbound, and blended contact center tools with agent routing, predictive dialing, and IVR. It also provides a scenario builder to configure the flow of voice and chat interactions. Zipwire integrates with Aspect’s omni-channel workforce management and self-service products, providing forecasting, performance tracking, agent scheduling, and supervision tools like call recording. The application also offers collaboration tools that enable agents to call and chat with each other within the app.

Aspect’s Zipwire includes pre-built reports and enables you to create custom reports to monitor the performance or your business. The application can be used to analyze and report on resolution time, call quality, and customer surveys. Zipwire Mobile and Zipwire Web API help customers and agents to share documents, videos, and images between websites and mobile devices.

Overview of Aspect Zipwire Benefits

  • Integrated CRM: You can access a full list of customer preferences and interactions when making calls to provide a more personal approach.
  • Multichannel support: Use the unified agent desktop to manage interactions coming from multiple channels.
  • Supervisor tools: Track agent performance with interaction scoring, screen-sharing, and call recording.
  • Workforce management: You can use Aspect’s workforce management application to automate scheduling, track historical performance, create business rules, and build “what-if” scenarios.
  • Team collaboration: Utilize the real-time directory to see which agents are on or off-line, and initiate voice and chat conversations.
  • Outbound capabilities: You can manage outbound campaigns with automated IVR, manual and automatic dialing, and predictive lead processing.

Overview of Aspect Zipwire Features

  • Agent routing
  • Automated IVR
  • Call recording and screen-capture
  • Custom reports
  • Customizable interaction scoring
  • Integrated workforce management
  • Manual/automatic dial
  • Multichannel communication
  • Multi-session chat
  • Photo and file sharing
  • Post-contact surveys
  • Predictive/lead processing
  • Real-time analytics
  • Real-time co-worker directory
  • Salesforce and CRM integration
  • Scenario builder
  • Supervisor UI and real-time dashboard
  • Team chat and calls
  • Voice, text, and video chat

Aspect Zipwire Position In Our Categories

Position of Aspect Zipwire in our main categories:

200

Aspect Zipwire is one of the top 200 Customer Support Software products

200

Aspect Zipwire is one of the top 200
Customer Support Software products


Aspect Zipwire is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#26
Category:Position:
Call Center Software#26

It is important to keep in mind that virtually no app in the Call Center Software category is an ideal solution that can fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few Aspect Zipwire reviews first as certain services can perform well just in a very narrow set of applications or be designed with a really specific industry in mind. Others may operate with a goal of being simple and intuitive and therefore lack complex features welcomed by more experienced users. You can also find software that support a wide group of users and give you a rich feature toolbox, but that frequently comes at a more expensive cost of such a solution. Make sure you're aware of your needs so that you select a solution that provides all the features you search for.

How Much Does Aspect Zipwire Cost?

Aspect Zipwire Pricing Plans:

Contact Aspect directly for a custom pricing quote for Zipwire.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Aspect Zipwire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Aspect Zipwire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

87

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are Aspect Zipwire pricing details?

Aspect Zipwire Pricing Plans:

Contact Aspect directly for a custom pricing quote for Zipwire.

What integrations are available for Aspect Zipwire?

CRM Integration

Aspect Zipwire provides built-in CRM integration and its powerful agent desktop integrates with Microsoft Dynamics, Salesforce and other CRM systems to offer a full view of your prospect or customer– accounts, orders, other recent activity and more.

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