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Atera Review

Atera
Our score: 9.0 User satisfaction: 100%

What is Atera?

Atera is a remote monitoring and management (RMM) software that caters to IT managed services providers (MSP) and IT professionals, providing them with an intuitive platform that puts all their IT management and monitoring processes in the same place, together with other facets of their business like billing, help desk, and reporting. The single tool combines RMM, PSA, and Remote Access. Using a remote monitoring and management platform, MSPs are able to manage, maintain, and resolve customer issues regardless of location and time. Atera utilizes a technician-based pricing scheme, making it very affordable and transparent compared to other software and systems.

Atera’s popularity is derived from the unique features that can be considered as innovations in such a system. The solution is known to be the first of its kind to combine RMM, remote control and PSA capabilities in a single system. This results in the provision of all your IT requirements in a single application that also boasts powerful integrations. And because it is a SaaS-based software, Atera perfectly suits SMBs as it comes in flexible pricing plans. This fact at the same time makes it accessible from mobile, tablet and desktop computers, enabling you to provide impeccable customer support form virtually anywhere.

Another strong point of the system is its ability to monitor an unlimited number of workstations and servers, this way you need not pay for additional fees as everything comes with Atera’s plans. Now, if you think easy deployment is all there is to the product, you couldn’t be more wrong. It’s also easy-to-use, making employee onboarding an easy task. Learning to navigate the system takes no time at all so even newly-hired staff can hit the ground running. Other prominent features include patch management, billing, helpdesk, advanced reporting, scripting, and real-time notifications.

Overview of Atera Benefits

As an IT management platform, Atera offers benefits that other software of its kind do not. This is due to the fact that it is the only system that combines remote control, PSA and RMM capabilities in a single solution. Here are some of the benefits that the system has to offer:

One-stop RMM Software for MSPs

Atera is your total IT management solution, combining remote control, PSA, and RMM in a singular platform. Used by MSPs and IT professionals, this tool effectively puts all your IT management needs in a single software. With these come features like billing, advanced reporting, patch management, invoicing, real-time notifications, help desk and scripting, among many others. Atera provides you with all the tools and capabilities you need so you can operate and manage your IT MSP business from a single, centralized interface.

With everything in one place, you have total control over all facets of your business, from managing and monitoring IT networks and infrastructures of small and medium-sized businesses to automating their processes to fixing issues long before they balloon into something bigger. Atera lets you do remote control, manage and run patches, track IT assets and inventories, perform security checks, download software, and more right from wherever you are.

SaaS-based System

Because Atera is cloud-deployed, the system is highly recommended for use by SMBs owing to its reasonable pricing. Unlike other platforms, the solution is priced on a straight per technician pricing model. This eliminates the need for negotiations, difficult-to-understand contracts and hidden fees. Aside from this, the system can be accessed from any desktop, tablet or mobile device.

Unlimited Workstation and Server Devices

Atera is designed to monitor an unlimited number of devices across your workstations and servers. This means cost savings for your organization as you do not have to pay extra for additional devices.

Staff Onboarding Made Easy

With Atera, new employees can easily be brought on board as the software comes with an easy-to-use interface, which can be learned in no time at all. But do not mistake this simplicity for weakness as the platform comes with all the necessary features to get you on top of your IT management game.

Professional Services Automation

Designed and developed primarily for MSPs and IT support services providers, Atera is able to automate your services and workflows. You can configure what processes you want to streamline and Atera will take care of the rest. The software is designed to integrate seamlessly with customer service platforms, help desk systems, RMM databases, business analytics, and more. This results in your organization’s enhanced overall operational efficiency, which then impacts your profitability in the most positive way.

Manage Your Technicians From Your Mobile Devices

Gone are the days where you have to be physically present in your office to schedule and monitor your field technicians. Atera has a mobile capability that allows you to access the software via your smartphone or tablet. You can view tickets, respond to clients, track your technician’s tasks and progress, and more from the palm of your hand. Your field technicians can also use their mobile devices to view their tasks, access client information, check their concerns, log in and log out, document actions taken, and verify their task accomplishment via customer approval.

Powerful Scripting

Atera allows you to schedule script running through IT automation or run them manually.

Impeccable Security

The vendor deemed it important to make all system transactions as secure as possible. The system uses TLS and 256-bit AES encryption to secure all your sessions.

CRM

Using the system, you can easily manage all your customers from a singular console, which provides you with a clear view of all your customers.

Analytics and Reporting

Atera is able to measure customer satisfaction, support load, support team performance and activities.

Overview of Atera Features

  • Remote Monitoring and Management (RMM)
  • Professional Services Automation (PSA)
  • Best-in-class Remote Access
  • Mobile Technician Management
  • Billing and Invoicing
  • Benchmarks
  • Reporting and Analytics
  • Real time alerts
  • IT automation
  • Custom scripting
  • Contracts and SLA
  • Service Desk
  • Patch Management
  • Mobile View
  • Chat and File Transfer
  • Help Desk and Ticketing
  • Contracts and Services Management

What Problems Will Atera Solve?

Atera has much to offer MSPs as it is known to resolve a variety of IT management issues. The following are common problem scenarios and what the software can do to resolve them:

Problem #1: Unlimited Devices/Fixed Straightforward Pricing

Solution: Unlike other tools of its kind, you do not need to contend with high pricing plans as Atera is being sold on a fixed price per technician basis. With Atera you do not have to pay more than you need to. This is actually good for SMBs who lack the needed cash flow to invest in pricey systems. You also get to use an infinite number of devices without having to pay additional fees.

Problem #2: Remote Resolution of Customer Issues

Solution: With Atera, you no longer have to go to your customer’s office to resolve issues. Problems can be resolved quickly without the customer even noticing. Such is accomplished by simply using cleaning scripts and other tools.

Problem #3: Patch Management Made Easy

Solution: Atera makes patch management a breeze, thanks to the patch management tool that comes with the solution. This allows for the deployment of specific patches to multiple computers with a couple of clicks of a mouse.

Awards & Quality Certificates

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This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Atera Position In Our Categories

Since businesses have their own business-related wants, it is only rational they steer clear of seeking an all-encompassing, ”best” system. Be that as it may, it would be futile to try to pinpoint such application even among well-known software solutions. The practical step to undertake is to list the different main factors which require scrutiny including important features, price plans, technical skill ability of the employees, company size, etc. The second step is, you should conduct your product research through and through. Read some Atera evaluations and scrutinize each of the applications in your list more closely. Such detailed research can make sure you avoid mismatched software products and buy the one which offers all the aspects your business requires to be successful.

Position of Atera in our main categories:

TOP 20

Atera is one of the top 20 Customer Support Software products

TOP 20

Atera is one of the 20 Help Desk Software products

TOP 10

Atera is one of the top 10 IT Asset Management Software products

TOP 20

Atera is one of the 20 IT Management Software products

TOP 5

Atera is one of the top 5 Network Management Software products

Atera is also listed in the following subcategories:

Every company has different requirements and needs a software that can be customized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no software can offer perfect features out-of-the-box. When you look for a software system, first be sure what you require it for. Read some Atera IT Service Management Software reviews and ask yourself do you need basic functionality or do you require sophisticated functionality? Are there any industry-specific tools that you are seeking? Obtain the answers to these queries to aid your search. There are lots of aspects that you need to consider and these include your finances, specific business requirements, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the app that presents all that you need to boost your company efficiency and productivity.

How Much Does Atera Cost?

Atera Pricing Plans:

Free Trial

Pro

$79/technician per month

Growth

$119/technician per month

Power

$69/technician per month

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Service Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Atera reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Atera. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Atera Comparisons

Atera user reviews

There is no bloat. They hit the sweet spot.

Read full review >
Bob Brink
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2020 Company Size: 11-50 Employees Industry: Information Technology and Services

Great option for small MSP looking for a simple, affordable solution

Read full review >
Brian Lee
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2020 Company Size: 1-10 Employees Industry: Information Technology and Services

Highly Recommend Atera

Read full review >
Rich Lusk
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

Atera Anywhere

Read full review >
Jorge Torres
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

Good product, but I’m a simple peon.

Read full review >
Anthony Ryan
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.08.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

What are Atera pricing details?

Atera Pricing Plans:

Free Trial

Pro

$79/technician per month

Growth

$119/technician per month

Power

$69/technician per month

Atera offers the following basic and enterprise pricing packages:

Pro – $89/month or $79/month (Annual Billing)

  • Full RMM
  • Automatic Monitoring
  • IT Tasks Automation
  • Patch Management
  • Network Inventory
  • System White Labeling
  • Unattended Remote Access (Max. 2 concurrent sessions)
  • API (400 RPM)

Growth – $129/month or $119/month (Annual Billing)

  • All Pro features
  • Remote – Unlimited concurrent sessions
  • Remote – Smartphone App
  • Less than 20MB Patch & Scripting Installations
  • Mac Agent
  • Direct Quickbooks integration
  • API (600 RPM)
  • Chat

Power – $149/month or $69/month (Annual Billing)

  • All Growth features
  • Database Snapshots
  • Geo-redundant Database
  • API (700 RPM)

What integrations are available for Atera?

Atera integrates with the following business systems and applications:

  • Webroot
  • Ninite Pro
  • Warranty Master
  • IT Glue
  • TeamViewer
  • Screenconnect
  • Zapier
  • QuickBooks Online
  • QuickBooks Desktop

Atera average rating:

Average score
5/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Daniel Kinn

PROS: Atera provides me ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me access to multiple sites within minutes.

CONS: Nothing I can think of. It has all the features I currently need.

Reviewed 1 year ago

Read full review >

The least favorable review

Matthew Senecal

PROS: All the additional features and options there are to select from.

CONS: Remote access software to work as required each time.

Reviewed 11 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

There is no bloat. They hit the sweet spot.

Read full review >
Bob Brink
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2020 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: They started with a clean slate, fresh thinking and single purpose. There is no bloat. They hit the sweet spot. We ditched a system that was costing us more, but price isn’t everything or even the most important thing… We are now doing more with our RMM than ever before. -It’s easier to use, does everything we need and the support is fantastic!

CONS: If you run it up on your mobile device, the UI is a little more limited, for example I could not find a way to run scripts. To work around this, navigate to the device you want and tell your browser to switch from mobile to desktop version of the site.

What do you think about this review? Great Poor

Great option for small MSP looking for a simple, affordable solution

Read full review >
Brian Lee
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.01.2020 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

CONS: The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

What do you think about this review? Great Poor

Highly Recommend Atera

Read full review >
Rich Lusk
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

CONS: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

What do you think about this review? Great Poor

Atera Anywhere

Read full review >
Jorge Torres
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: I love the fact that Atera is accessible anywhere. Computer, Laptop, Phone or Tablet. Anywhere that I am, I have full access to my workstations. At anytime a customer can call with help and I am able to connect on the spot to their computer to help. Also the Auditing system, which allows you to filter computers and categorize hardware and software is an amazing feature. I cannot stress the importance of this tool and its capabilities for someone that has so many computers to manage.

CONS: I feel like Agent can sometimes show a computer offline when its not. Sometimes the Agent can even show offline and immediately come online. Also a more portable version of the agent would be nice. Once upon a time i could carry my agent installer in a USB and from there i could install the end for any computer and choose what company folder it belong to.

What do you think about this review? Great Poor

Good product, but I’m a simple peon.

Read full review >
Anthony Ryan
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.08.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: The scripts are probably my favourite part of Atera.

CONS: The emails that are sent for automation feedback could be better, but they're improving drastically.

What do you think about this review? Great Poor

I use this everyday and it makes things much easier! Also keeps improving very quickly!

Read full review >
Dan Messenger
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.08.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Remote desktop, customer management, patch management, notifications, deployment.

CONS: None

What do you think about this review? Great Poor

A great all in one package

Read full review >
Matthew Senecal
4/5

Overall impression

4/5

Customer Support

2/5

Value for Money

4/5

Ease of Use

Published on: 28.06.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: All the additional features and options there are to select from.

CONS: Remote access software to work as required each time.

What do you think about this review? Great Poor

Excellent Product

Read full review >
Todd Harris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.05.2019 Company Size: 1-10 Employees Industry: Computer Networking

PROS: Unlimited devices is definitely a plus. Also the ability to initiate service tickets

CONS: More texting ability

What do you think about this review? Great Poor

Excellent RMA product for starting IT Consultants

Read full review >
Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 13.05.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: full IT support inside a browser with a very easy setup process. you set up your entire company profile and make groups that your clients can file under for easy management

CONS: sometimes the client side for atera would not always activate so the client machine would not appear on the management side for a duration of time

What do you think about this review? Great Poor

Atera Provides Excellent Service

Read full review >
Daniel Kinn
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.05.2019 Company Size: 1-10 Employees Industry: Computer Networking

PROS: Atera provides me ability to respond to my customers in minutes rather than hours. It's eased a lot of the repetitive nature of my job thru automation, and allows me access to multiple sites within minutes.

CONS: Nothing I can think of. It has all the features I currently need.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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