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Avochato Review

Avochato
Our score: 8.8 User satisfaction: 97%

What is Avochato?

Avochato is a reliable cloud-based text messaging software designed for sales, marketing, and support teams in the travel, retail, real estate, insurance, and construction industries. The solution enables: sales teams to increase efficiency, support teams to create an exceptional support experience, and marketing teams to share advertisement and promotions via one-to-many messaging. The platform helps streamline business operations by providing a channel where consumers can be in touch with a business and have personalized, memorable, and instant interactions.

This well-crafted solution helps businesses better connect with their providers and customers through always-on, text messaging to increase engagement and close more deals. Moreover, by incorporating text messages into a business’ toolkit, Avochato makes it easy for teams to implement effective communications to deliver a seamless experience every facet of the way from outreach and lead prioritization to closing deals and post-sale support.

The application also gives you unique phone numbers, a dashboard to manage thread from customer conversations, and a mobile app for effective and convenient team communications. Overall, Avochato is a great communication tool that empowers businesses to message contacts, broadcast, schedule messages, and also call them – all with unprecedented expediency. Some of its main features include inbound and outbound calls, inbound and outbound SMS, message routing, voicemail, and message thread.

Overview of Avochato Benefits

One of the biggest problem businesses face is being unable to reach out to the people that matter through phone calls and emails. Avochato adds a new dimension to business communication by implementing an always-on text messaging channel. The platform delivers numerous benefits which include:

Monitor all communications from a single dashboard

If you are looking for a platform to streamline the management of business communication, Avochato has all the features you need. For example, the solution’s Live Inbox gives you a 360-degree view of all customer communications, from a single dashboard, allowing you to easily delve into text conversations, delegate tasks with your team, and re-engage with cold leads, all without losing chat history. What’s more: Avochato comes with a Voicemail Inbox, a robust tool that enables you to securely manage incoming voicemails so you never lose them.

Increase the efficiency of sales teams

Moreover, Avochato is designed to help increase the efficiency of sales teams. The program has multiple time-saving features such as the Broadcasting tool that allows you to send, custom-made text messages to an entire target audience all at once. It ensures that 98% of text messages are read and most of them are responded to, thereby improving sales efficiency. In addition, with the one-to-many mass texting functionality, Avochato enables you to overcome the inefficiencies of email marketing and send highly effective marketing messages to leads.

What is intriguing is that Avochato allows your sales team to stipulated customizable office hours and limit when to receive notifications and calls. Even when no one is in the office to receive customer calls, Avochato can be configured to send automated replies that keep all customers engaged and make them feel valued.

Deliver seamless support experience

Support teams face numerous limitations when handling customer’s queries through calls. For example, the teams can only handle one customer on the phone at a time, which means all other incoming calls have to be queued.

With Avochato, it’s easy for support teams to handle numerous cases simultaneously. Features such as the message templates save time and enable support teams to craft the perfect response ahead of time to expedite problem resolutions. Also, with One-Time Responses, you can instantly respond to customer queries with automated one-time responses.

Besides, Avochato’s Assignable Conversations mean that issues can easily be transferred or reassigned to a member with the required expertise. The best part is that when an issue is reassigned to a member of the support team he/she receives a notification, alerting them to solve the issue without delay.

Get unique mobile numbers

Also, with Avochato you get a unique, localized and fully-functional phone numbers. The numbers feature your preferred country and area codes, and they enable you to text and receive text messages anywhere.  Each number comes with an innovative feature known as Robo-call protection. This feature prevents automated dialers from reaching your numbers, thereby keeping the numbers away from unwarranted clutter.

Increase engagement

Moreover, Avochato provides the features your business needs to increase engagement. For example, the Chat Widget is a robust feature that can be added to your website to drive new leads into your sales funnel. When new customers enter their contact info into the widget they receive automatic messages that initiate constructive conversations.

Even better, you can embed your unique phone number into Google Adwords. As a result, all ad clicks are converted into text messages conversations, ultimately funneling warm leads into your inbox and giving your sales team the opportunity to the nurture leads in real-time.

Overview of Avochato Features

  • Broadcasting
  • Muting and Spam Protection
  • Automated Surveys
  • Team Management
  • One-Time Responses
  • Textable Landlines
  • Office Hours
  • Call Forwarding
  • Robo-Call Protection
  • Notifications
  • Schedule Texts
  • Unique, Localized Phone Numbers
  • Live Inbox
  • Status Tracking
  • Assignable Conversations
  • Team Permissions
  • First-Class Call Quality
  • Multimedia Messages
  • Native Slack Integration
  • Voicemail Inbox
  • Avochato Caller ID
  • Chat Widget
  • Assisted Intelligence
  • TCPA Keyword Compliance
  • Keyword-Activated Responses
  • Contact Uploading and Syncing
  • Fast Search
  • Analytics
  • Message Templates
  • Programmable API
  • Security
  • Google Adwords Click-to-Message
  • Multiple Phone Numbers
  • Tags
  • Secure Contact Lists

What Problems Will Avochato Solve?

Problem #1: Sales teams have difficulty getting hold of customers by phone.

Solution: 98% of text messages are read and the majority of them are responded to. Sales teams that use Avochato see an increase in sales efficiency.

Problem #2: Support teams can only talk to one customer on the phone at a time.

Solution: With Avochato’s text message platform Support teams can work on multiple cases at the same time and transfer issues seamlessly to their colleagues if need be.

Problem #3: Open rates for marketing emails are less than 20%.

Solution: With Avochato’s one-to-many text message functionality marketers can send effective marketing text messages to their leads.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Avochato Position In Our Categories

Since companies have distinctive business needs, it is logical that they avoid going for a one-size-fits-all, ideal software. Just the same, it would be difficult to stumble on such an app even among widely used software solutions. The sensible thing to undertake can be to spell out the numerous significant aspects that require analysis such as major features, costing, skill capability of staff, organizational size, etc. The second step is, you must follow through your product research exhaustively. Browse through these Avochato evaluations and scrutinize the other software solutions in your list in detail. Such detailed product research ensure you drop poorly fit software products and select the system that has all the benefits your business requires.

Position of Avochato in our main categories:

TOP 50

Avochato is one of the top 50 CRM Software products

TOP 20

Avochato is one of the 20 Reputation Management Software products

Avochato is also listed in the following subcategories:

It's crucial to keep in mind that almost no software in the Mobile Marketing Software category is an ideal solution able to match all the goals of all company types, sizes and industries. It may be a good idea to read a few Avochato Mobile Marketing Software reviews first as certain services may perform well just in a very narrow set of applications or be prepared with a really specific industry in mind. Others might function with an intention of being easy and intuitive and consequently lack complex elements welcomed by more experienced users. You can also find apps that cater to a wide group of users and offer a complex feature toolbox, but this usually comes at a higher price of such a service. Make sure you're aware of your requirements so that you buy a software that has all the features you look for.

How Much Does Avochato Cost?

Avochato Pricing Plans:

Free Trial

Core

$99/month

Standard

$198/month

Pro

$396/month

Avochato offers three SMB and enterprise pricing plans for users to choose from. Give the details a look and choose the best plan for your business:

Core – $99/month

  • Unlimited team members
  • Up to 2500 messages
  • One phone numbers
  • After hours responses
  • Call forwarding Voicemail
  • Slack integration

Standard – $198/month

  • Everything in Core
  • Up to 5000 messages
  • 3 phones numbers
  • Desk.com integration
  • Office 365 integration

Pro – $396/month

  • Everything in the Standard plan
  • Up to 10000 messages
  • 4 or more phone numbers
  • Salesforce integration

User Satisfaction

Positive Social Media Mentions 43
Negative Social Media Mentions 2

We realize that when you make a decision to buy Mobile Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Avochato reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Avochato. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Avochato Comparisons

Avochato user reviews

Avochato is the best SMS platform out there!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.06.2019 Company Size: 11-50 Employees Industry: Telecommunications

What are Avochato pricing details?

Avochato Pricing Plans:

Free Trial

Core

$99/month

Standard

$198/month

Pro

$396/month

Avochato offers three SMB and enterprise pricing plans for users to choose from. Give the details a look and choose the best plan for your business:

Core – $99/month

  • Unlimited team members
  • Up to 2500 messages
  • One phone numbers
  • After hours responses
  • Call forwarding Voicemail
  • Slack integration

Standard – $198/month

  • Everything in Core
  • Up to 5000 messages
  • 3 phones numbers
  • Desk.com integration
  • Office 365 integration

Pro – $396/month

  • Everything in the Standard plan
  • Up to 10000 messages
  • 4 or more phone numbers
  • Salesforce integration

What integrations are available for Avochato?

Avochato integrates with the following business systems and applications:

  • Slack
  • Office 365
  • Desk.com
  • Salesforce
  • Zapier
  • Any software that Zapier integrates with

Avochato average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: This product is easy to use. While other SMS platforms are great for sending mass text messages, Avochato makes it incredibly easy to converse with my customers via text message.

CONS: I haven't had any issues with this product that haven't been solved with a couple text messages with their excellent support team.

Reviewed 12 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: This product is easy to use. While other SMS platforms are great for sending mass text messages, Avochato makes it incredibly easy to converse with my customers via text message.

CONS: I haven't had any issues with this product that haven't been solved with a couple text messages with their excellent support team.

Reviewed 12 months ago

Read full review >

More reviews from 1 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Avochato is the best SMS platform out there!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.06.2019 Company Size: 11-50 Employees Industry: Telecommunications

PROS: This product is easy to use. While other SMS platforms are great for sending mass text messages, Avochato makes it incredibly easy to converse with my customers via text message.

CONS: I haven't had any issues with this product that haven't been solved with a couple text messages with their excellent support team.

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Reviewed By Nestor Gilbert
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