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BambooHR Review

BambooHR
Our score: 9.8 User satisfaction: 99%

What is BambooHR?

BambooHR is an online human resources (HR) software service that offers an end-to-end solution for your workforce management. It is currently the highest rated HR solution in our review base. It also won our Best HR Management Software Award for 2018 as well as the Expert’s Choice Award for 2018. The software provides small and growing companies with a user-friendly platform where they can migrate data from complex spreadsheets to a modern Human Resource Information System (HRIS) that fits their specific requirements. If you want to see the system in action you can easily schedule a live demo here.

With this service, HR professionals can focus their time and efforts on more important tasks. BambooHR’s Applicant Tracking System (ATS) can administer all aspects of the employee’s life cycle, and provide the necessary personnel visibility using strategic indicators such as retention and turnover.

The first thing that attracts attention when looking at BambooHR is how sleek and modern its interface looks, with a recognizable color template that makes HR management enjoyable rather than boring. As irrelevant as some businesses believe appearances to be, they play an important role in managing workforce, particularly in a larger team.

The most important thing is the BambooHR comprehensive feature suite. Inside, you will find all relevant HR functions, personnel data modules, tracking capabilities, and advanced reporting opportunities. Built for small and medium-sized businesses, the system utilizes a stripped-down mechanism to follow the performance, which makes it a very good choice for growing companies. We also recommend it to remote and decentralized teams, due to the fact that it offers flawlessly performing apps for all operational systems.

At the same time, BambooHR turns applicant tracking into an optional system, as it provides you with the possibility to integrate it with more than 20 HR systems and business management apps. The Open Application Programming Interface is there to expand some of the most critical capabilities of this system, including expense tracking, reporting, and benefits administration.

What may also be interesting for prospective buyers is that BambooHR has a quote-based pricing scheme, where each package, be it an SMB or an enterprise one, is tailored to meet the needs of the client. Before making a final decision, though, you may want to check their free trial to see if their features are actually what you’re looking for.

Overview of BambooHR Benefits

Applicant tracking system

BambooHR makes hiring and employee management considerably easier and is better than most other HR systems. This is mostly because of its optional applicant tracking system. It displays job openings in a separate tab, where the user gets to see all applications, applicant leads, and select/eliminate applications as they arrive. In a similar way, you can add new job openings with all relevant details such as salary, title, duration, contract type, etc. One way to do this is to use a filtered dropdown menu, while the other is to use the system’s special text editor and to add a longer description. Once the list is ready and completed, the users can share it on all social networks or popular job boards to make sure applicants know about them.

Great onboarding for new employees

When it comes to freshly hired employees, Bamboo HR does an outstanding job as well. New hires receive a special email containing training information and access to all system files and corporate documents that may be relevant to them. This can save the manager a lot of time as the new user can import their personal information to the system, and establish connections with the other employees. Needless to say, they will also get to participate in every discussion, training, or event from the very first moment they log into the system.

Role-based access to information

Following the concept of traditional HR management, this well-integrated platform provides role-based access to information. The main figures in the system are administrators and managers who are in charge of delegating competence to other users listed on their dashboard. It is exactly them who will be responsible for creating employee profiles and inserting all related information in their portfolios. The Employee section is placed right next to the Job Opening sections, joining a list of other tabs such as My Info, Files, and Reports. Basically, this system makes it possible to use your account and manage corporate activities from the very same eye-pleasant dashboard.

Benefits management and performance administration

Your next and most important question is probably the one about benefits management and performance administration, where we also have many positive things to say. All administrative power is collated in the Employees tab and its organizational chart that can be easily customized. Once the administrator assigns tasks in the chart, employees are notified and can start working on them immediately. Time-off balances and benefits are added in the same way, for the employee to have a constant overview of them.

How exactly does Bamboo HR manage performance? The first thing you should know is that the system doesn’t analyze performance on 6-months or annual basis, but compares individual actions to common goals every day, without even being triggered to do so. There is a quadrant-style matrix plot that uses this information to compare employees to each other and distinguish the top performers among them. This is not only important for rewarding talented professionals and improving the work of new hires, but also for detecting trends that can boost the profit of the company.

The most serious benefit of using Bamboo HR, however, is administering benefits: the centralized database contains the benefits for each employee and allows the manager to track them down no time. There is an overall number of 12 benefit types applicable to all groups of employees, and it is employees who can change them upon every update in their status (health insurance, marriage, and much more). What is impressive here is that Bamboo HR offers a modifiable rate health plan, meaning that the user can easily track even age-based plans, and calculate automatically the variable amounts his employees have to pay. For the same operation, companies can choose third-party programs that are integrated with the system.

Reporting features

The cherry on top is definitely reporting capabilities. Alongside the standard Equal Employment Opportunity reports, you can use this system to pull out benefits reports. The reports are based on files stored and categorized in the virtual database, and will automatically summarize and consider all applicable taxes. Just like all other important operations in BambooHR, reporting can be done using a mobile device.

Overview of BambooHR Features

  • Centralized Employee Database
  • Accurate Reporting
  • Easy to use system
  • Applicant Tracking System
  • Report Generation
  • Smart Reminders
  • Controlled Access
  • Employee Onboarding
  • HRIS Software
  • HRMS Software
  • Performance Management
  • Absence Management
  • Applications Management
  • Bonus Management
  • Data Import/Export
  • Email Invitations & Reminders
  • Employee Lifecycle
  • Employee Portal
  • Goal Management
  • Goal Setting / Tracking
  • Multi-Language
  • SSL Security
  • Secure Data Storage
  • G Suite

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
An award given to products our B2B experts find especially valuable for companies
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

BambooHR Position In Our Categories

Bearing in mind companies have unique business-related demands, it is prudent they abstain from seeking a one-size-fits-all, ”best” business application. Having said that, it is difficult to try to stumble on such an app even among widely used software products. The efficient thing to do would be to note down the several main aspects that entail analysis like major features, budget, skill levels of staff, organizational size, etc. The second step is, you should double down on the product research through and through. Read some of these BambooHR analyses and check out each of the software systems in your list in detail. Such detailed product research can make sure you stay away from mismatched applications and select the one that meets all the tools your company requires.

Position of BambooHR in our main categories:

TOP 1

BambooHR is top 1 Applicant Tracking Software product

TOP 1

BambooHR is 1 HR Software product

TOP 1

BambooHR is top 1 Performance Appraisal Software product

If you are interested in BambooHR it might also be sensible to examine other subcategories of HR Software listed in our database of SaaS software reviews.

It's essential to note that almost no software in the HR Software category is a perfect solution able to meet all the goals of different business types, sizes and industries. It may be a good idea to read a few BambooHR HR Software reviews first as specific software might excel exclusively in a really narrow group of applications or be created with a very specific industry in mind. Others may operate with an intention of being simple and intuitive and therefore lack advanced functionalities needed by more experienced users. You can also find software that focus on a broad group of customers and give you a powerful feature base, however this in most cases comes at a more significant price of such a software. Ensure you're aware of your needs so that you buy a service that offers specifically the elements you look for.

How Much Does BambooHR Cost?

BambooHR Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

BambooHR is available in the Essentials and Advantage packages. Discounts are available and calculated based on the number of employees managed and whether additional features are bundled. Prepayment discounts and not-for-profit discounts are also available.

User Satisfaction

Positive Social Media Mentions 48
Negative Social Media Mentions 1

We realize that when you make a decision to buy HR Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BambooHR reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with BambooHR. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Spanish
  • French
  • Dutch
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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BambooHR Comparisons

BambooHR user reviews

HR Solution for Smaller Firms

Read full review >
Theresa
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: N/A

A big fan of this software!

Read full review >
Cynthia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: More than 100 Employees Industry: Not available

Their customer support and HR system is great!

Read full review >
Kelvin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

Great HR Product

Read full review >
Matt
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

Breath of Fresh Air!

Read full review >
Edgar
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Facilities Services

What are BambooHR pricing details?

BambooHR Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

BambooHR is available in the Essentials and Advantage packages. Discounts are available and calculated based on the number of employees managed and whether additional features are bundled. Prepayment discounts and not-for-profit discounts are also available.

What integrations are available for BambooHR?

BambooHR integrates with the following business systems and applications:

  • 15Five
  • Workable
  • Performance Pro
  • Motivosity
  • Nimble Schedule
  • Newton
  • NetSuite
  • Jobvite
  • Jazz
  • Small Improvements
  • Greenhouse
  • Glassdoor
  • GoodHire
  • Seamless Docs
  • Cornerstone Growth Edition
  • CATS
  • Bitium
  • Applicant Pro
  • Hiring Thing
  • Compas
  • ZenPayroll
  • Zapier
  • TraxPayroll
  • Simplepay.ca
  • OneLogin
  • Okta
  • SwipeClock
  • For more integrations, visit the BambooHR Apps Marketplace

BambooHR average rating:

Average score
5/5 (38 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Lynne

PROS: Ever since we started rolling out this software a couple years back, we evidently fell in love with it. Whether it's from collaboration to tracking applicants, sending out offer letters, we no longer need to do things on paper. Our very own middle managers get to look into their crews any time, celebrate events with employees, and organize performance reviews with Bamboo.

CONS: I was in need of a system containing benefits integration. When I kicked things off with Bamboo, the only option was Maxwell. That ended up becoming a complete mess. It took several months of trying just to get the system up. Then I was told that they don't have any integration with our insurnace carrier. So I'd still end up doing paper apps. I ended up scratching the whole thing!

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: For going from spreadsheets to your first HRIS, Bamboo might be ok for you.

CONS: Very simple functionality, HR professionals and HRIS Analysts have worlds of issues. It's just a data base, and highly customizable and therefore they don't let you make any configuration changes yourself. Since it is geared toward very small orgs they assume that no one with any technical knowledge is touching the system. For a company big enough to have an HR department and a systems analyst this leads to big problems. I could overlook it if the service was great...but I have NEVER had support actually solve my issue on the first contact. You've got to jump through hoops to get them to actually do something to your system. Already implemented? $100-200/hour if you want them to do something that takes more than a few minutes. Look elsewhere!

Reviewed 3 years ago

Read full review >

More reviews from 38 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

HR Solution for Smaller Firms

Read full review >
Theresa
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: BambooHR includes the ability to set up processes that can be triggered when someone is hired or hits a particular milestone date. I'm not an HR professional, I manage employees so I am often assigned tasks automatically through BambooHR but I do not use it for reporting. However, its easy to see what I have to focus on and it is easy to mark the task done. I also use BambooHR as an employee for time off requests. It is easy to submit a request, and easy to see balances across different accrual buckets.

CONS: The UI can be difficult to find things in. This may be a result of my role and access, but I wish it were easier to see a calendar view of all my employees and when they are off over a given period of time.

What do you think about this review? Great Poor

A big fan of this software!

Read full review >
Cynthia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.09.2019 Company Size: More than 100 Employees Industry: Not available

PROS: I love everything that BambooHR has offer. As an HR director, it completely changed the way I work. Back then, I did all my HR functions manually. I did it the old way. It took up a lot of my time. Ever since I began using BambooHR a few years back, I was able to free up time to concentrate on people. My team loves user-friendly this software is.

CONS: I like everything about the system. The only thing I was hoping they might have is their very own time tracking module. Still, I can't wait for them to roll out such functionality. That way, I can rake in all the functionality into Bamboo.

What do you think about this review? Great Poor

Their customer support and HR system is great!

Read full review >
Kelvin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Lots of things to love with this software. It comes with employee data out-of-the-box. Reporting is nice. Comes with flexible Time Off Policies. The Access Levels adds a nice a twist to the typical User and Group management. Benefits management is fantastic. Great onboarding and offboarding processes.

CONS: I find their Time Off Policies to be flexible. Thing is, it involves a bit of learning curve. There's not enough to learn during the implementation process. Certain fiels are way too linked to the U.S. When you've got offices in different parts of the globe, you don't need something like this. This isn't professional version. Thankfully, you can hide fields that you don't want easily.

What do you think about this review? Great Poor

Great HR Product

Read full review >
Matt
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: What I like most about Bamboo is that it has now given me a centralized location for all my HR information/tasks. I wear several hats in my position and "HR Director" is only one of them. Bamboo has given me a format to streamline hiring, on-boarding, vacation tracking and benefits tracking.

CONS: The only thing I would say I do not like is that a few times I have had issues with knowing if my new hires have received e-mails. It can be kind of confusing but I think I have it figured out now.

What do you think about this review? Great Poor

Breath of Fresh Air!

Read full review >
Edgar
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Facilities Services

PROS: I love the easy, intuitive, modern interface! We moved from a very clunky, outdated system and the ability to figure things out on my own because the tool is so well made makes a huge difference! Employees and managers also love the simple PTO tool and are able to manage approvals, changes, and future calculation easily from the web or the mobile app (very cool!). I also can't say enough good things about the customer support team. No more huge phone trees, being transferred to different departments, and never getting a call back when I have a question! I always speak to a real, live, helpful, friendly person when I have a question and get immediate support. Lastly, reports have been a lifesaver for me. I no longer have to deal with years of messy Excel spreadsheets to figure out headcount on a specific date! I love being able to impress my supervisor or the CFO by sending a professional PDF of a report with the click of a button!

CONS: There isn't anything I dislike about BambooHR, but there is definitely room for even better improvements. I would love to move our entire HR Intranet onto Bamboo so the ability to have a blog, policy pages (not just folders with documents), etc. would be excellent!

What do you think about this review? Great Poor

Growing businesses should consider using the platform.

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.05.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I like all of its modern functionality and enhancements made on their older HR. Our company is close to being paperless. Everything is done through reviews, onboarding, esignatures,and others. All that through BambooHR! It's an amazing platform!

CONS: We barely have any major complaints. One feedback we got from a hiring manager just recently was they they were hoping BambooHR could closely into resume. That way, they can make effective searches across all applicants.

What do you think about this review? Great Poor

Has casted light into the world of corporate HR.

Read full review >
Michael
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.04.2018 Company Size: 11-50 Employees Industry: Media Production

PROS: Allows for easily seeing seeing benefits, HR tasks, reviews from colleagues and supervisors, reviews that have been scheduled, and details deemed relevant to events, policies, and notable events. It does a fantastic job in opening the workplace way beyond restricted emails or face-to-face meetings.

CONS: It's essential to always log out of the profile. Otherwise, other people will gain unauthorized access to your company's business. It'd be nice to have a log-out verification and for the PC not to retain any login credentials to prevent entry to personal information.

What do you think about this review? Great Poor

A Serious HR Game Changer

Read full review >
Flora
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I really appreciate the intuitive nature of the interface, the ease of set up and use and the customer support given by the BambooHR team. They were able to add functionality I needed for tracking the training of our employees and really helped with a change in vacation accrual and PTO making the transition to a new policy very easy for me. I also LOVE the Applicant Tracking System! It has made our hiring process much more effective and efficient when recruiting for multiple departments at once.

CONS: I wish I could add modules to the Dashboard and a few more items to the drop down menus in the Applicant Tracking System.

What do you think about this review? Great Poor

Great Way to Stay Informed

Read full review >
Elsie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.04.2018 Company Size: More than 100 Employees Industry: Logistics and Suppy

PROS: Setting up my personal information was simple. I do like the approval-based functionality that restrict users (including myself) from saving personal information updates without admin approval. I have worked for companies in the past that did not require approval. Where accountability lacks, employees will always push the boundaries of what is exceptable. I also like that this provides a platform where important documents can be distributed, signed, and stored. The tracking of signed paper forms is always a bit unnerving.

CONS: While Bamboo is user-friendly, the look and feel of the interface could use improvement. I know this is a bit nitpicky, but the interface is pretty bland. Since the software is built to be accessed directly by employees to an extent, it would be nice if the interface was a bit more vibrant.

What do you think about this review? Great Poor

HRIS that simply works great for HR and employees!

Read full review >
Ethel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.03.2018 Company Size: More than 100 Employees Industry: Electrical/Electronic

PROS: The self service functionality! The intuitive interface is very easy to learn from the administrative side. It is also very easy to deploy to computer savvy users and those that are learning. The BambooHR development team listens and sometimes it seems the tweaks and improvements that they make are perfectly timed with our needs. Custom fields are quickly created and the ease of submitting support requests from within the app with 2 clicks speaks volumes about their customer service. Responsiveness from support is consistently reliable and prompt. We purchased the implementation package and that was well worth it and our implementation went really good. Keep in mind that the more effort you put into validating your data during the implementation phase the happier you will be.

CONS: There are some little things that we would like to have that would suit us better as an organization but we understand that on a shared platform this can be a challenge. We use the Time Off functionality extensively and although it fits us almost perfectly, the permissions for the Who's Out calendar is not flexible enough for our liking. The Benefits functionality is pretty basic and we would like to have the ability to run change reports for each pay period. Instead we have to supplement this with a manual process outside of BambooHR.

What do you think about this review? Great Poor

Excellent product and service – we’d be lost without it

Read full review >
Paul
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: BambooHR is super easy to use - forget consultants and long implementation plans, we were up and running in hours. Configuration is really easy and the support is great. We went from spreadsheets to a fully online HR system with self service and an online employee directory. Everyone uses BambooHR hourly.

CONS: The iOS app could be bigger - it does directory and manage your own details well but I'd like it to do more, I'd like full functionality in the app.

What do you think about this review? Great Poor

Hello Sanity!

Read full review >
Margarita
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.02.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I like the usability of Bamboo, and the simple design that makes ESS so simple for our employees. I also LOVE the simplicity of the app. there's an app for everything these days, and so often they are not useful. Our employees are always using their phones, and the ability for them to check their vacation balances at home or on-the-go is amazing.

CONS: Customizability of the reports is good, but for specific acocunting purposes, I wish there was a bt more complexity in some of the headcount reports. Also, two-tiered approval or multi-tier email notifications (direct manager and senior manager notifications of anniversary dates for example) would be a hugely useful advantage.

What do you think about this review? Great Poor

Got this a few years back and I’m still using it!

Read full review >
Lynne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2018 Company Size: More than 100 Employees Industry: Construction

PROS: Ever since we started rolling out this software a couple years back, we evidently fell in love with it. Whether it's from collaboration to tracking applicants, sending out offer letters, we no longer need to do things on paper. Our very own middle managers get to look into their crews any time, celebrate events with employees, and organize performance reviews with Bamboo.

CONS: I was in need of a system containing benefits integration. When I kicked things off with Bamboo, the only option was Maxwell. That ended up becoming a complete mess. It took several months of trying just to get the system up. Then I was told that they don't have any integration with our insurnace carrier. So I'd still end up doing paper apps. I ended up scratching the whole thing!

What do you think about this review? Great Poor

One of the greatest HR systems in today’s market.

Read full review >
Judith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: More than 100 Employees Industry: Not available

PROS: We're capable of referencing all HR related docs and peek into announcements from managers and busness owners. We can easily see both paid and unpaid time balances. In addition, I like how it can be a huge help for my company to minmize pollution by utilizing less paper.

CONS: I was hoping there's more than could be done to customizing employee profiles. We've been left out in the cold to making specific fields. It's messy approach gong through this method.

What do you think about this review? Great Poor

This software will let you be aware of whatever is going happening with your business.

Read full review >
Sonya
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 11.02.2018 Company Size: 11-50 Employees Industry: Not available

PROS: The software is simple. It lets a company display differen kinds of data. We're making use of it for my present role to booking time off or checking our news feed or organizational chart.

CONS: There's not much that I hate with this software. One small issue is that certain information may end up appearing on the screen. I wish they could remain hidden in case I'm opening the site from a public location especially when someone is peeking over my shoulder.

What do you think about this review? Great Poor

I find this to be the best HRIS in the game!

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Clint
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.01.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I simply love their UX. I like how their flow of data and customization are simple enough. Reports are already being setup. You're give the option to customize any tracked fields of your own.

CONS: Some of the data can be difficult to export. You'd need to make report customizations just so you can get there. But from the ATS side, it's easy and comes with advantages. But incorporating additional features can enhance this features significantly.

What do you think about this review? Great Poor

Great, usable product

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Eric
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: N/A

PROS: It's easy to use, very intuitive, has a ton of functionality and allows you a fair degree of customization.

CONS: There are some minor customizations that might be nice to have, and a few of the processes are less than optimized (mostly has to do with allowing user to add options to some combo lists). But the BambooHR team has been quite responsive so far, and I have seen some new features since I've been using it, so I am sure they will soon take care of these things.

What do you think about this review? Great Poor

An HRIS… and so much more!

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Adam
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.12.2017 Company Size: 11-50 Employees Industry: N/A

PROS: It has to be how intuitive and integrated the system is! If I'm willing to learn, BambooHR will teach me. My goal in choosing BambooHR was strictly for use as a data base. In addition, it has turned out to be a reminder of special events, a staffing partner, and an e-file cabinet. There is a learning video for everything. And, if I can't find the right one in BambooHR, I find it on youtube. So, essentially I get instant service! As (if not more) important is how BambooHR treats me as their customer. They are ultra responsive. They know what they are talking about and, if they can't answer the question, they find a resource. They know their product! Oh, and the reports, I love the ability to pull together reports. It could not be easier.

CONS: I wouldn't say I "dislike" anything; however, it would be nice to have a performance management piece.

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Just the basics and support is never easy.

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Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 25.09.2017 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: For going from spreadsheets to your first HRIS, Bamboo might be ok for you.

CONS: Very simple functionality, HR professionals and HRIS Analysts have worlds of issues. It's just a data base, and highly customizable and therefore they don't let you make any configuration changes yourself. Since it is geared toward very small orgs they assume that no one with any technical knowledge is touching the system. For a company big enough to have an HR department and a systems analyst this leads to big problems. I could overlook it if the service was great...but I have NEVER had support actually solve my issue on the first contact. You've got to jump through hoops to get them to actually do something to your system. Already implemented? $100-200/hour if you want them to do something that takes more than a few minutes. Look elsewhere!

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Reviewed By Louie Andre
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