What are the best aspects of this product?
The self service functionality! The intuitive interface is very easy to learn from the administrative side. It is also very easy to deploy to computer savvy users and those that are learning. The BambooHR development team listens and sometimes it seems the tweaks and improvements that they make are perfectly timed with our needs. Custom fields are quickly created and the ease of submitting support requests from within the app with 2 clicks speaks volumes about their customer service. Responsiveness from support is consistently reliable and prompt. We purchased the implementation package and that was well worth it and our implementation went really good. Keep in mind that the more effort you put into validating your data during the implementation phase the happier you will be.
What aspects are problematic or could work better?
There are some little things that we would like to have that would suit us better as an organization but we understand that on a shared platform this can be a challenge. We use the Time Off functionality extensively and although it fits us almost perfectly, the permissions for the Who's Out calendar is not flexible enough for our liking. The Benefits functionality is pretty basic and we would like to have the ability to run change reports for each pay period. Instead we have to supplement this with a manual process outside of BambooHR.
What specific problems in your company were solved by this product?
The biggest problem we are solving is having our HRI in one place and providing self service access to our employees. The benefits are many but the key ones are: Employees that are more aware and in control of their information, time off balances etc. and for the organization; much less administrative burden managing HRI.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year