Price

$10

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chat.io REVIEW

Instant Messaging & Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is chat.io?

Chat.io is a modular chat solution that enables businesses to communicate with their customers via multiple channels from a single system. Its integration with Facebook Messenger app allows its users to converse with their clients via Facebook. Chat.io makes it easy and seamless for users to chat with their customers, visitors, prospects, and more through their official website, native mobile app, web-based application, Twitter, email and text messages.

With its modular construction, chat.io boasts of being easily adaptable to your existing needs and shifting business requirements. It comes with a marketplace full of integrations, API, and web hooks, allowing you to tweak and tailor the app so it will work the way you want it to.

Overview of chat.io Benefits

Chat.io is a perfect communication tool if you aim to provide your customers with the best customer experience. This chat software allows you to engage and interact with your customers, visitors, and prospective clients through a plethora of communication channels, bannered by Facebook Messenger and Twitter. With just a single app, you and your clients can communicate with each other in any channel that suits their preferences, availability, and situation.

Scalability is one of chat.io’s strongest attribute. Thanks to its integrations, APIs, and webhooks, you can configure the application and shape it to reflect your brand and your message. You can also go over the aesthetics and tweak its functionality, making it easily adaptable to your existing workflows and processes and not the other way around. Chat.io gives you the creative freedom to use APIs, integrations and web hooks and add more value to the community of chat.io users.

Chat.io offers customer service that is powered by AI. It effectively shortens the time you spend on helping customers without compromising the quality of service, thanks to advanced capability like canned responses and predictive text suggestions. The system learns to provide smart responses and recommendations based on its growing chat history, delivering suggested answers that are automatically displayed.

Overview of chat.io Features

  • Integration with Facebook Messenger
  • Auto/manual chat assignments
  • Intelligent canned responses
  • Customer message sneak peek
  • Continuous chat
  • Chat ratings
  • Multiple agents can join chat
  • Open API
  • Mobile apps

What Problems Will chat.io Solve?

Onboarding new customers

Mike is planning to buy a new camera, so he’s browsing through the website looking at various low-cost models. He’s confused and doesn’t know which camera is best for his specific requirements. With chat.io, he can see exactly who is looking at which product pages, helping to personalize the customer experience, which can lead to higher profits and more customers

Features: chat widget, real-time monitoring

Live chat for customer support

Mike recently bought a brand new camera that doesn’t work due to a manufacturing defect. He’s looking for the fastest way to contact the support team. Chat.io is a great way to communicate with your customers without forcing them to send emails back and forth or pick up the phone and call in. At the same time, one support agent can hold multiple cases simultaneously which means obvious decreases in customer support costs. What is more, if you are running several websites, you can connect them all with a single chat.io account.

Features: multiple chats, chat on multiple websites

Business intelligence

What features do you think need the most work? Do you know which cases are the hardest and require some extra time to handle? With chat.io, each chat can be a huge source of feedback. By assigning case-specific tags to chats you can easily spot areas that require further development. If that’s not enough, you can gather valuable feedback at the beginning of each chat using the pre-chat survey functionality.

Features: tags, surveys

Awards & Quality Certificates

chat.io Position In Our Categories

Position of chat.io in our main categories:

100

chat.io is one of the top 100 Communications Software products

100

chat.io is one of the top 100
Communications Software products


chat.io is also listed in the following subcategories:

Category:Position:Category:Position:
Instant Messaging & Chat Software#16
Category:Position:
Instant Messaging & Chat Software#16

It's essential to keep in mind that hardly any service in the Communications Software category will be a perfect solution that can match all the requirements of different business types, sizes and industries. It may be a good idea to read a few Chat.io reviews first as certain solutions might excel just in a really narrow group of applications or be designed with a very specific industry in mind. Others can function with an idea of being easy and intuitive and consequently lack advanced elements welcomed by more experienced users. You can also find software that support a wide group of users and give you a powerful feature base, but this usually comes at a more expensive cost of such a service. Ensure you're aware of your needs so that you get a service that offers specifically the elements you look for.

How Much Does chat.io Cost?

chat.io Pricing Plans:

chat.io offers a single enterprise pricing package for all users:

chat.io – $10/account/month

  • Integration with Facebook Messenger
  • Auto/manual chat assignments
  • Intelligent canned responses
  • Customer message sneak peek
  • Continuous chat
  • Chat ratings
  • Multiple agents can join chat
  • Open API
  • Mobile apps

User Satisfaction

We realize that when you make a decision to buy Instant Messaging & Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and chat.io reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with chat.io. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT

What are chat.io pricing details?

chat.io Pricing Plans:

chat.io offers a single enterprise pricing package for all users:

chat.io – $10/account/month

  • Integration with Facebook Messenger
  • Auto/manual chat assignments
  • Intelligent canned responses
  • Customer message sneak peek
  • Continuous chat
  • Chat ratings
  • Multiple agents can join chat
  • Open API
  • Mobile apps

What integrations are available for chat.io?

chat.io integrates with the following business systems and applications:

  • Facebook Messenger
  • Twitter

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