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8 months ago
Pros: Cirrus allows me to add emails into Salesforce by using its Gmail add-on functionality. With its sidebar I can easily complete numerous tasks with one click add/complete tasks. I am able to keep track of contact information, opportunity details and email tagging information. There is even an option to schedule for sending email at specific time and date.
Cons: In my experience, I have found out that the email tracking is not as intuitive as it should be, because I don’t get real notification about emails, it doesn’t show you when the email was open and who opened the email. Because when sending for e.g. 10 emails to 10 different people I get notification that the mail was opened but there is no information who really opened.
1 year ago
Pros: The Salesforce integration and templates help to save lots of time. You don’t have to log email activity in Salesforce as the application automatically does it for you. The pricing is affordable compared to similar email tracking systems.
Cons: There are a host of glitches: Analytics from templates are unreliable. For example, one template says it has a 188% open rate. There is delay in getting open/click notifications. The software has bugs and I have suffered long outages too. I have to reload Gmail for the plugin to appear when composing an email. Finally, the app lacks a click to call feature.
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