Pros: This software happens is highly configurable in the PPM market. You can clearly see in the UI. Trying to meet the needs of my company for workflows and custom fields in supporting unique processes is the biggest selling aspect of this software. I find their customer support and training to be almost unprecedented. The staff are very much involved in the things they do.

Cons: Even though the V6 has plenty of customization options for its user interface, I feel the software can do a far better job in striking a balance when it comes to offering workflow options and a pre-configured UI. This is especially for those who don't require such high level of customization.

Pros: The software is super easy. Most users were already up and running in mere minutes. It only took a few minutes to figure everything out with basic training. Its robust social media module contains in-context discussions for every project. It even goes as far as each task level.

Cons: One area that I think that this software needs to improve on is their reporting functionality. While most basic reporting is comprehensive, we're still in need of complex reports that couldn't be achieved via the reporting tool. With that in mind, it's very simple to export data directly from the system.