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ConnectWise Review

ConnectWise
Our score: 8.2 User satisfaction: 98%

What is ConnectWise?

ConnectWise is a business process automation platform that allows your business to sell, service and support technology more efficiently and in a more streamlined way. The business management tool allows your business to centralize all information, automate business process, real-time visibility in operations, and provide better customer support.

ConnectWise has a CRM, ticketing system, help desk, and tools for project management, billing, and procurement. The business tool also has reporting and dashboards and uses over 300 third-party integrations.

ConnectWise gives businesses a complete business management and process automation platform for technology companies including IT service companies, professional services, software developers, security, and telecom. The workflow rules that are defined in ConnectWise cover various areas of the business, ranging from conducting targeted marketing campaigns to monitoring service delivery using service level agreements.

The app can also be used for ticket management, help desk management, project management, customer relationship management, time tracking, asset tracking, billing and invoicing, technician dispatching, procurement, inventory management, among others.

Overview of ConnectWise Benefits

ConnectWise offers businesses an efficient solution to streamline IT and ITIL, using automation options for availability management, request management, incident management, service reporting, service asset as well as configuration management, change management, service-level management, and knowledge management. The tool’s customizable dashboards and reporting features give you detailed insight into the most critical KPIs. The tool also comes as a mobile app for handling service requests and access crucial data on-the-go.

You can use the tool’s smart contract management to handle service contracts with agreement automation. You can automate invoicing from your service ticket data and sync important payment details from your company’s accounting system.

You can create workplans and project timelines and get detailed reporting on progress of projects. It’s also possible to use the workflow engine to manage deadlines and get notifications of overdue tasks.

It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.

Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.

You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.

Overview of ConnectWise Features

  • Help Desk Management
  • Ticketing System
  • Project Management
  • Dashboards and Reporting
  • Time sheets
  • CRM
  • Service Support Management
  • Billing
  • Procurement
  • Email Management
  • Dispatch Portal
  • ITIL processes automation
  • Business intelligence
  • Automate anything
  • Developer Network
  • Service boards
  • Pipeline Reporting
  • Mobile app
  • Open API
  • 300+ Integrations

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

ConnectWise Position In Our Categories

Because companies have particular business wants, it is wise they abstain from selecting a one-size-fits-all, “perfect” solution. Just the same, it is futile to chance on such a software product even among branded software solutions. The logical thing to do can be to tabulate the different important factors which necessitate research including important features, budget, technical skill aptitude of staff members, company size, etc. Then, you should follow through the product research fully. Go over some ConnectWise review articles and check out the other applications in your list in detail. Such all-encompassing research ascertain you drop unfit apps and select the system which offers all the tools you require company requires to realize efficiency.

Position of ConnectWise in our main categories:

TOP 100

ConnectWise is one of the top 100 Business Process Management Software products

TOP 200

ConnectWise is one of the 200 Project Management Software products

ConnectWise is also listed in the following subcategories:

Every business is different, and may require a special Project Management Software solution that will be designed for their company size, type of clients and employees and even specific industry they cater to. We advise you don't count on getting a perfect software that is going to be suitable for every company no matter what their background is. It may be a good idea to read a few ConnectWise Project Management Software reviews first and even then you should pay attention to what the software is intended to do for your company and your workers. Do you need an easy and intuitive solution with just essential functions? Will you really use the complex functionalities needed by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a solid service that will match your budget.

How Much Does ConnectWise Cost?

ConnectWise Pricing Plans:

Free Trial

Quote-based

Contact vendor

Since no two businesses are exactly the same. ConnectWise Automate® is designed to meet the unique needs of your business and prices are customized based on your needs. Vendor will tailor a quote specifically for you. Get in touch with the vendor directly to get a quote.

User Satisfaction

Positive Social Media Mentions 218
Negative Social Media Mentions 5

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Top Competitors To ConnectWise By Price

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ConnectWise Comparisons

ConnectWise user reviews

Devil in Details. Connectwise is NOT Manna from Heaven as they Convey.

Read full review >
Daren Dillinger
2/5

Overall impression

3/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 17.08.2018 Company Size: 1-10 Employees Industry: Computer & Network Security

Slow Technical Support

Read full review >
Anonymous Reviewer
3/5

Overall impression

1/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.02.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

What are ConnectWise pricing details?

ConnectWise Pricing Plans:

Free Trial

Quote-based

Contact vendor

Since no two businesses are exactly the same. ConnectWise Automate® is designed to meet the unique needs of your business and prices are customized based on your needs. Vendor will tailor a quote specifically for you. Get in touch with the vendor directly to get a quote.

What integrations are available for ConnectWise?

  • Acomba
  • Active Directory Contacts Sync
  • Anchor
  • AuthAnvil
  • AVG Managed Workplace
  • BizDox
  • BrightGauge
  • BVoIP 3CX
  • CentraStafe
  • CharTec BDR
  • CharTec SaaS BDR
  • Client Heartbeat
  • Cloud Manager
  • CloudBerry Managed Backup
  • CNET ChannelOnline
  • Connect and Market by Yellowbus
  • ConnectBooster
  • ConnectSMART
  • ConnectWise ChatAssist
  • Contact Science
  • Continuum
  • CoreConnex
  • Custom Reports by Mobius Works
  • Customer Thermometer
  • Cyberoam
  • Datto
  • DeskDirector
  • D-Tools Connect
  • Dynamics GP Integration
  • eAutomate
  • eFolder
  • Excel Micro
  • Exchange Defender
  • Executive Briefing Service for ConnectWise
  • Field Nation
  • Fortinet
  • FreedomIQ
  • GFI Maz
  • Google
  • independenceIT Cloud Workspace
  • Intermedia
  • Intronis
  • IT Glue
  • ITQuoter
  • JetStream
  • JoomConnect
  • Kaseya
  • LabTech
  • LogicMonitor
  • LogMeIn
  • ManagetoWIN
  • McAfee MX Logic
  • MindMatrix
  • MYOB Integration
  • N-able
  • Naverisk
  • NetEnrich
  • Nex.to Client Satisfaction Measurement
  • Nex.to Email Analytics
  • NilearOS
  • Nimsoft
  • OpenDNS Umbrella for MSPs
  • OS33
  • Passportal
  • Plus Software
  • Postini
  • Pronto Marketing
  • Quality Center Integration
  • Quickbooks Integration
  • Quickbooks Online
  • QuickTix
  • Quosal
  • QuoteWeks
  • qvWise
  • RapidFiretools Email2Ticket
  • RapidFiretools Network Detective
  • Reflexion
  • RepairTech TechSuite
  • Replibit
  • Sage 100 ERP
  • Sage 300 Integration
  • Sage 50 Accounting Canada
  • Sage 50 Accounts (formerly Sage Line 50 UK) Integration
  • Sage 50 Integration
  • SenditCertified
  • Servoyant
  • SmartShare
  • SonicWall
  • Soonr
  • Spam Soap
  • Storage Guardian
  • StorageCraft
  • Sureline Systems
  • Team Foundation Server
  • ThinkGrid
  • Thycotic
  • TimeConnect
  • TimeStream
  • Trend Micro
  • Unitrends
  • Update Warranty
  • Vartopia
  • Vault Logix
  • Vembu
  • VirtualTone
  • VTone MSP BILLING Module
  • WatchGuard
  • Web Teks
  • Website Connector
  • Wise-Sync Quickbooks Online
  • Work Market
  • Xero
  • Xero-ConnectWise Integration
  • Xerox
  • Yellowbus Solutions Connect and Pay
  • Zenith BDR
  • Zetta.net

ConnectWise average rating:

Average score
2.8/5 (2 user reviews)
3/5

Overall impression

4/5

Customer Support

3/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Scalability and detailed tracking of service/project items.

CONS: CW chat is relatively quick but those agents cannot actually see your system (according to the last agent I chatted with) to provide any real support. How to guides are available and easy to use for identifying normal use and setup issues but not for fixing problems. True technical support is nearly impossible to get when it matters most.

Reviewed 2 years ago

Read full review >

The least favorable review

Daren Dillinger

PROS: Best aspects of the product is it has a very good Training through University of Connectwise so on boarding employees is easier and a good experience.

CONS: Purchased the On-premise version. Found out after the 120 day satisfaction guarantee that this Product provides NO SLA to their customers who have an SLA with there clients. Thereby, when a Tech company has a tech issue with Connectwise, resolution of the problem is slow, cumbersome to try to get the right person that can help fix the problem. In essence you have to go through the Tier One Comcast call center first before you can get to someone who can help.

Reviewed 2 years ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Devil in Details. Connectwise is NOT Manna from Heaven as they Convey.

Read full review >
Daren Dillinger
2/5

Overall impression

3/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 17.08.2018 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: Best aspects of the product is it has a very good Training through University of Connectwise so on boarding employees is easier and a good experience.

CONS: Purchased the On-premise version. Found out after the 120 day satisfaction guarantee that this Product provides NO SLA to their customers who have an SLA with there clients. Thereby, when a Tech company has a tech issue with Connectwise, resolution of the problem is slow, cumbersome to try to get the right person that can help fix the problem. In essence you have to go through the Tier One Comcast call center first before you can get to someone who can help.

What do you think about this review? Great Poor

Slow Technical Support

Read full review >
Anonymous Reviewer
3/5

Overall impression

1/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.02.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Scalability and detailed tracking of service/project items.

CONS: CW chat is relatively quick but those agents cannot actually see your system (according to the last agent I chatted with) to provide any real support. How to guides are available and easy to use for identifying normal use and setup issues but not for fixing problems. True technical support is nearly impossible to get when it matters most.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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