ContactWorld Review

Our score: 7.9 User satisfaction: 100%

What is ContactWorld?

ContactWorld is a fully-featured cloud contact center suite developed by NewVoiceMedia. The platform is designed to help businesses to eliminate the problems of managing the complex telephony infrastructure and networks. It is a unified communication platform anchored on a spine of powerful, standalone call center features which include; predictive dialer, call distribution, auto attendant, call recording, softphone, and more.

ContactWorld supports cloud-based deployment and applies stringent security measure to secure and protect all sensitive information. Besides, it provides highly effective technology that gives you the freedom to focus more on your core business and not on building software stacks or server rooms.

The platform has two modules: the ContactWorld for service and sales. ContactWorld for services enables support and service teams to improve agent productivity, resolve issues promptly, and improve customer satisfaction. On the other hand, the ContactWorld for sales enables sales teams to be more productive.

Overview of ContactWorld Benefits

ContactWolrd platform is deployed in the cloud which means it can be accessed from anywhere across the globe. It forms an integral part of the customer relationship management, providing vital tools to manage inbound and outbound information anywhere, anytime intelligently. In addition, the software is extremely flexible; it adapts swiftly to the changing business needs and integrates seamlessly with the third-party applications.

The ContactWolrd for sales is a reliable module designed to improve the efficiency of inside sales team. The module integrates with Salesforce to accord more time for your reps to concentrate on selling. It provides a flexible outbound dialer that not only enables better quality calls but also helps to get most of your call answered. Besides, there are automatic dialing features that utilize the dynamic lists from Salesforce. Moreover, the contact accelerator enables your sales reps to easily follow up on the qualified leads via the cadence that works for your business. It eliminates manual call tracking and helps your supervisors to utilize a plethora of ways to boost sales success.

Additionally, ContactWorld for service is intended to deliver personalized service to all inquiries. The module integrates seamlessly with Salesforce to provide helpful tools for support and service agents. It personalizes interaction for your customer regardless of the channel they select. Besides, the program helps you to deliver faster resolution and better engagement, in so doing your business is able to provide more customer satisfaction.

Overview of ContactWorld Features

  • Automatic dialing from dynamic Salesforce list
  • Recieve calls from and Salesforce
  • Call recording
  • Call routing to the best agent
  • Distribute incoming calls
  • Monitor call and agent performance
  • Support
  • Call transfer

ContactWorld Position In Our Categories

Because businesses have special business-related requirements, it is sensible they abstain from buying a one-size-fits-all, ”best” software. Just the same, it would be almost impossible to pinpoint such application even among recognizable software solutions. The efficient step to undertake can be to spell out the varied important aspects that entail research including major features, budget, technical skill levels of the employees, organizational size, etc. The second step is, you should do your product research comprehensively. Read some of these ContactWorld review articles and explore the other software products in your list more closely. Such well-rounded research makes sure you drop unsuitable apps and subscribe to the one that delivers all the benefits your business requires in sustaining growth.

Position of ContactWorld in our main categories:

TOP 200

ContactWorld is one of the top 200 Customer Support Software products

ContactWorld is also listed in the following subcategories:

Since each company has specific business wants, it is advisable for them to abstain from looking for a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such a platform even among popular software solutions. The smart thing to do would be to jot down the various important factors that need consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some ContactWorld Call Center Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth research can make certain you discard ill-fitting systems and choose the solution that offers all the elements you require for business success.

How Much Does ContactWorld Cost?

ContactWorld Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ContactWorld’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ContactWorld reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ContactWorld. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ContactWorld pricing details?

ContactWorld Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ContactWorld’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for ContactWorld?

ContactWorld integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Salesforce Service Cloud

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Reviewed By Louie Andre
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