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6 months ago
Pros: Cornerstone OnDemand serves for managing different aspects of human performance, including on-boarding, compensation, training, succession, interaction, and performance reviews. Even if this robust, the system can be managed by one admin console only, and it provides for granular control over access to information. I am positively surprised by the cross-feature functionality of the software, mostly because of the cohesive interconnection between different areas of the product.
Cons: The system is not perfect-perfect, and I personally think there are two areas that need serious improvement: The first one is video support, which is less advanced than the ones of competitors. It would be better to incorporate video materials with Cornerstone, than purchasing a separate product for the purpose, The second one is design and apperance, even if this is not so important, and I'm already seeing some changes happening.
6 months ago
Pros: There are many features, many functionalities, and most of all tools that help you discover those functionalities. Support is the cornerstone of Cornerstone, meaning that they are always there to help and to provide guides and courses. The courses are very specific, and you can choose the one you think it's relevant for your work. You are also entitled to participate in their webinars, use online customer support, and you're being appointed a special success manager.
Cons: They are good to solve a problem when you mess up, but not when the system messes up. You discover a bug and notify them, but the most common answer is that they couldn't recreate the problem, or they simply return your support ticket without an explanation. It makes me feel both irrelevant and confused, especially when I have to wait for their answer for hours. In terms of functionality, you receive it one piece at a time: Instead of updating the entire system at once, you have to go step by step, risking to miss an important part that cannot be recovered.
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