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Dropbox Review

Dropbox
Our score: 8.9 User satisfaction: N/A

What is Dropbox?

Dropbox is a cloud-based productivity tool built for individuals and teams to minimize distraction and focus on driving productivity. The platform is currently one of world’s leading and most reputed sharing & storage system, devoted predominantly to individual users looking to exchange data for free. A business package and one for pro users are also available, but companies are encouraged to consider Dropbox Business for more storage and sharing opportunities.

Powered with cloud technology, the platform makes accessing, storing and retrieving files easier that can be done using any device even while you’re on the go. You can manage files as you do on your desktop. Dropbox allows you to access your files on secure servers from your desktop, Mac, Android, iPhone, or Windows Phone. More than 500 million people around the globe use Dropbox to access their files from anywhere and share them with anyone, as the platform doesn’t restrict the number of files you share or the number of people you share those with.

Overview of Dropbox Benefits

The main benefit of Dropbox is that it offers an amazing suite of storage and sharing capabilities which, assuming you are an individual user, comes free of charge. Hosted in cloud, Dropbox doesn’t require complex set up or timely installations. All you need is to download the app on your preferred device (mobile devices as well), create an account, and start sharing content within minutes. Assuming that you have synced local storage or additional account data with it, it will allow you to use them even offline.

The best thing about Dropbox is the community it creates around your shared file. Once you’ve decided to edit a file that is available in the system, all people with the right credentials will be able to see it, and will receive an instant notification upon the change that has been made. Teams have the possibility to edit files as a group, communicate and discuss changes at minimal to no cost.

Another thing that makes Dropbox unique is that it automatically backs up camera photos rolling from your computer or mobile device. Had you signed in, it will store all albums and images chronologically, back them up, and help you find them whenever you need them. In case you’ve deleted them from the system by mistake, you will always have the opportunity to regain them, and undo history for 30 days. This is just one of the numerous data security precautions that make this system as popular as it is. Plus, it is one of the rare sharing platforms that allow you to exchange data with users who don’t even have a Dropbox account.

As we mentioned even before, there are no restrictions to as who can use Dropbox and from what type of devices. It currently supports exchange from all operative systems, and all types of smartphones and tablets. Therefore, it is worth of considering by those running large and remote teams.

Overview of Dropbox Features

  • 256-bit AES encryption security
  • Any device accessibility
  • Automatic organization and back-up
  • Automatic updates
  • Efficient syncing
  • File sharing
  • File storage
  • Large file sharing
  • Manually set bandwidths
  • Offline access
  • Online back-up and file recovery
  • Preview and download
  • Simple link-sharing via email, chat or text message

Dropbox Position In Our Categories

Keeping in mind businesses have distinctive business requirements, it is only logical they avoid preferring an all-encompassing, “perfect” software system. Be that as it may, it is nearly futile to try to chance on such an app even among sought-after software solutions. The logical thing to do would be to make a list of the various main factors which merit scrutiny like key features, costing, skill levels of staff, business size, etc. Thereafter, you must double down on the product research fully. Browse over some Dropbox reviews and explore the other software programs in your list in detail. Such well-rounded research guarantee you steer clear of unsuitable software solutions and buy the system which meets all the function you require company requires to be successful.

Position of Dropbox in our main categories:

TOP 10

Dropbox is one of the top 10 File Sharing Software products

If you are interested in Dropbox it could also be sensible to examine other subcategories of File Sharing Software listed in our base of B2B software reviews.

It is important to keep in mind that hardly any app in the File Sharing Software category will be an ideal solution that can fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few Dropbox File Sharing Software reviews first as some services may excel exclusively in a very small group of applications or be designed with a really specific industry in mind. Others may work with a goal of being simple and intuitive and as a result lack complicated functionalities needed by more experienced users. You can also find solutions that support a broad group of customers and provide a rich feature toolbox, but this usually comes at a more significant price of such a software. Ensure you're aware of your requirements so that you purchase a service that provides specifically the features you search for.

How Much Does Dropbox Cost?

Dropbox Pricing Plans:

Free Trial

Plus

$11.12 / month

Professional

$27.81 / month

Dropbox offers two SMB and enterprise pricing plans. Give the details a look, and select your plan:

Plus

$11.12 / month ($109.87 per year)

  • 1 TB (1,000 GB) of space
  • Offline folders on mobile
  • Remote device wipe
  • Priority email support

Professional

$27.81 / month ($276.83 per year)

  • Everything in Plus
  • Smart Sync: Save hard disk space
  • Showcase: Present and track your work
  • Advanced sharing controls
  • Full text search
  • Document image search
  • 120-day version history
  • Priority chat support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy File Sharing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dropbox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dropbox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Dropbox Comparisons

Dropbox user reviews

It saves the time and effort of securing files

Read full review >
Brad
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Education Management

Simple to use even for a beginner

Read full review >
Alex
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 1-10 Employees Industry: Sporting Goods

A great backup tool for your files

Read full review >
Ken
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 11-50 Employees Industry: Information not available

Dropbox is not as good as they say.

Read full review >
Maria Lamas
3/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

Helps automate the backup process

Read full review >
Cecil
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: 11-50 Employees Industry: Computer Software

What are Dropbox pricing details?

Dropbox Pricing Plans:

Free Trial

Plus

$11.12 / month

Professional

$27.81 / month

Dropbox offers two SMB and enterprise pricing plans. Give the details a look, and select your plan:

Plus

$11.12 / month ($109.87 per year)

  • 1 TB (1,000 GB) of space
  • Offline folders on mobile
  • Remote device wipe
  • Priority email support

Professional

$27.81 / month ($276.83 per year)

  • Everything in Plus
  • Smart Sync: Save hard disk space
  • Showcase: Present and track your work
  • Advanced sharing controls
  • Full text search
  • Document image search
  • 120-day version history
  • Priority chat support

What integrations are available for Dropbox?

Dropbox integrates with the following apps and systems:

  • Microsoft Office 365
  • OneLogin
  • 1Password
  • Microsoft Azure
  • Xero
  • Asana
  • Producteev
  • Fuze Suite
  • DocuSign
  • Wrike
  • RingCentral
  • Receipt Bank
  • Xpenditure Expenses
  • Wunderlist
  • HipChat
  • Cisco WebEx
  • Slack
  • Okta Identity Management
  • Salesforce
  • Smartsheet
  • Nimble
  • Trello
  • Wufoo
  • Bitium
  • Domo
  • HelloSign
  • Zapier
  • IFTTT
  • Splunk Cloud

Dropbox average rating:

Average score
4.9/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Robyn

PROS: When it comes to sharing files to multiple people who need them, Dropbox works the best on my part. I can just sign in to it and share those files with anyone who needs them. It makes it easy for one to locate the file that you need to download or share with people and then carry out the action that is required. During the set up process, everything was fast and clear. I was able to set up my profile within a few minutes and save files on the platform. It is also simple and fast to download those files making it easy to share them with the people you want.

CONS: It can prove to be a nuisance when you are downloading very large files. They take long to complete the download process which can delay the sharing process. Also, if you have not yet created a profile for your Dropbox account, logging in can be a bit tricky. Luckily, the set up process takes a few minutes to complete and thus there is no reason of not having a profile on the same. As for the large files, although they will take long to download, they will download in the end and thus your ability to share them with whoever you want.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Dropbox is easy to use and an ok solution for individuals wanting to share files with other individuals - but NOT an acceptable business solution.

CONS: Having a business account and paying more than $600 annually I would like access to a human being via the phone. I had to fire an employee and needed to speak to someone to understand how to see the employee's activity in drop box and ensure the employee no longer had access to my business files. I was not able to get anyone to speak with me.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It saves the time and effort of securing files

Read full review >
Brad
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Education Management

PROS: It is a good tool when you want to save your files remotely. This is because you can access them regardless of where you are. In the case your computer breaks down or it won’t work, you can use another computer or PC to access your files as they are saved in the cloud. It works fine on my part when it comes to managing files. I can track all my files in the Dropbox in terms of the changes made on them. This helps me to be better organized at how I manage those files. Since I work in a school, I save all my files and presentations in there. When I change schools or change the email of the school, I still get to retain my account which makes this product very flexible to use.

CONS: It is limited when you want to use more space. It would be better if the storage capacity of the free version was increased. Also, since I use Dropbox in education, most professionals in the same field prefer using Google Drive in managing their documents and files. With the latter, when you change the email of the school, you lose the account unlike in Dropbox. With such preference from other educators, I am not able to share with them my files in Dropbox as I would like which is a downside. As a result, I am not able to use it often as I should and it would be better if Dropbox was more promoted in education as Google Drive is.

What do you think about this review? Great Poor

Simple to use even for a beginner

Read full review >
Alex
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 1-10 Employees Industry: Sporting Goods

PROS: Everything is in the place where it is supposed to be. From simplicity to the safety of your files, you get all that when you use the Dropbox tool. It helps to organize your file as they are a created in your computer. You can synchronize all your files from your computer into your Dropbox which leaves them secure. Even a beginner will find this product easy to use as the interface is simple. It acts as a backup tool which assures that all your files stored offline are backed up into Dropbox. You can store both your business and personal files for safe keeping.

CONS: There are few issues that Dropbox comes with and I can only think of one which was the most disappointing. When it comes to downloading large files, it may give you a headache. For our business operations, we receive files including photos in bulk and large files. To download those files, you have to select them in a batch and download them altogether. This saves the time and space which allows you to work faster. However, for the case of large files, you have to download one at a time and thus frustrating to some levels as it takes a lot of time to complete downloading many large files from Dropbox.

What do you think about this review? Great Poor

A great backup tool for your files

Read full review >
Ken
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 11-50 Employees Industry: Information not available

PROS: It is flexible from the start as you can sync it with all you devices such that all files will be backed up to the system. It forms a good backup tool for all of your files. With its simple features, a beginner can get up and running with this tool without the need to train him or her on how to use it. It helps to share projects with other users on an easy to use platform and thus attain my objective. You can easily find your way around creating folders and haring them with other people on the same platform. On top of that, it is mobile compatible which adds to how you can utilize it in accessing and sharing your folders.

CONS: It has very little to dislike as it has a lot to offer in terms of storage and sharing of files with other people. However, it is limited in term of space. As a new user, you have to watch the size of the files you share and store on Dropbox. You will need to spend extra if you want an extra space over and above the limited storage capacity. Despite this, the extra price is fine when you compare it with tools that offer similar functionality. All in all, it has an overall benefit that allows you to function well in terms of managing your files. You can back them up to a secure platform which can be accessed from anywhere.

What do you think about this review? Great Poor

Dropbox is not as good as they say.

Read full review >
Maria Lamas
3/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: It is easy to use and the application for my android device is lightweight and completely fulfills its work.

CONS: The free account has very little storage space, compared to other services that offer the same (Google Drive, Mega, Medaifire, Amazon Drive, etc.) and in order to have the space I need I have to purchase a paid account, whose Plans are somewhat high and it gives me too much space, which I don't use at all in the end. Also sharing a file link is complicated. The truth is that Dropbox was the first cloud storage system I used and I thought it would improve over time, but the improvements are small compared to its competitors.

What do you think about this review? Great Poor

Helps automate the backup process

Read full review >
Cecil
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: It is an effective tool when it comes to managing issues or hosting our customers’ databases. We are able to automate most of the tasks that we could have done manually. For example, instead of trying to access the desktop of our customers so that we can download their databases, we are able to send them a link where they will be able to carry out the action so that their databases can be uploaded onto that link for us to access it. On the same case, once we are done, we can email then a link to return the databases in a secure manner. All this saves the time and thus reliable.

CONS: Although it does all the good work of sharing databases and folders on the go, it is limited in some of the ways. For example, it is not possible to manage multiple Dropbox accounts from a single desktop. It only allows you to manage one at a time which can be limiting when you have personal files to manage outside your business files. Also, it is not possible to share a file with another person as it only allows you to share a folder. It would be better if it was possible to unshared or share a file the same way you share or unshared a folder.

What do you think about this review? Great Poor

Access to the files is easy

Read full review >
Jay
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: It provides a great platform and storage space where you can store your files. I am able to store and download my files whenever I need to. When it comes to the photo gallery I can sync photos from my device into the Dropbox automatically which secures them. On top of that, I can easily retrieve them on my computer or PC from the Dropbox. This not only saves the time but also the effort of looking for your photos. The upload and download process of the files is fast and efficient in a way that is save a lot of time to get you photos on your PC or when you want to share them.

CONS: It is limited in terms of functionality. It tends to lean more towards storage of files rather than other features. Since ci deal with projects every now and then, I would like to see a tool that offers project management features and other advanced functionalities that Dropbox does not have. It can be hectic when you want to manage or organize your files in a specific way. For example by color as this tool does not provide for such customization. In short, the tool does not offer full service solution and thus you are limited to how you can make the best use of it depending on what you are looking for.

What do you think about this review? Great Poor

It is mobile compatible

Read full review >
Kerry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: It has allowed me to manage and access my files on the go. Since I am ever on the road, I can use my mobile device to access my files on Dropbox. It is simple as everything is laid out in the open. All my business and personal files are backed up in Dropbox which makes it easy to retrieve them whenever a need arises. I can even check the files that have been shared with me and make changes where necessary. As for my computer desktop, I can access it through Dropbox from any computer around the world, locate my files and access them remotely.

CONS: It can be hectic when you are dealing with large files. As a user with a Dropbox account, the storage is limited for the free version. You have to pay an extra amount to save and store large files. Although this is fair, if I share a large file with someone who is using the free version, they will not be able to view it let alone download the file. This can be frustrating as in most cases, they do not need to download the file but rather only view it. To resolve this, I have to settle for giving the recipient my account credentials so that they can login and view the file from my Dropbox which is frustrating.

What do you think about this review? Great Poor

Dropbox is a very fast cloud storage service

Read full review >
Jesús Fernández
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.06.2018 Company Size: More than 100 Employees Industry: Education Management

PROS: Among its advantages: 1) it can be accessed from any device and at any time, provided there is an internet connection, 2) it saves space in the hard disk, 3) use of the cloud, so you can share any document, 4) have applications for PCs, Mobiles and Tablets, 5) Create documents between collaborators in real time, 6) share files with anyone no need to be added to the mail

CONS: Among the disadvantages: 1) free storage is limited, 2) the files are on a server that we do not know or control, 3) there is no internet, there is no possibility to see the documents, 4) when sharing files you should not work in it at the same time, because it creates conflict and the file is duplicated

What do you think about this review? Great Poor

Non-existent customer service

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 27.04.2018 Company Size: N/A Industry: N/A

PROS: Dropbox is easy to use and an ok solution for individuals wanting to share files with other individuals - but NOT an acceptable business solution.

CONS: Having a business account and paying more than $600 annually I would like access to a human being via the phone. I had to fire an employee and needed to speak to someone to understand how to see the employee's activity in drop box and ensure the employee no longer had access to my business files. I was not able to get anyone to speak with me.

What do you think about this review? Great Poor

Easy to set up your profile

Read full review >
Robyn
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: 11-50 Employees Industry: Construction

PROS: When it comes to sharing files to multiple people who need them, Dropbox works the best on my part. I can just sign in to it and share those files with anyone who needs them. It makes it easy for one to locate the file that you need to download or share with people and then carry out the action that is required. During the set up process, everything was fast and clear. I was able to set up my profile within a few minutes and save files on the platform. It is also simple and fast to download those files making it easy to share them with the people you want.

CONS: It can prove to be a nuisance when you are downloading very large files. They take long to complete the download process which can delay the sharing process. Also, if you have not yet created a profile for your Dropbox account, logging in can be a bit tricky. Luckily, the set up process takes a few minutes to complete and thus there is no reason of not having a profile on the same. As for the large files, although they will take long to download, they will download in the end and thus your ability to share them with whoever you want.

What do you think about this review? Great Poor

Enhances the sharing of folders

Read full review >
Jared
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.02.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: It is very easy to use and you do not need any formal training to find your way around the features in store. Even a beginner can get up to speed with how this product works. With more than 5 years of using Dropbox for my files storage problem, I can say that is has been quite a ride. The interface is not only simple but also attractive to the eye. You do not have to do much when it comes to synchronizing your file from the computer. It works like clockwork. Also, you can change a document or file on your desktop and sync it on the Dropbox. In a case where you had previously stored the old file on your Dropbox and you want to upload the updated one, the updated file will take the place of the old file without duplicating it.

CONS: Although I have never had any issues with this tool, there is potential threat to someone who deals with large files. The storage feature is limited in a way that if you want more space above the limit, you have to pay for the service. In all my encounters with this product, I have not had any need for more space as I store light files on the platform. However, if you are looking to handle large size files, you have to spend more on the same in terms of cash. Other than this, I do not see anything wrong or I dislike about tis tool.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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