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User review of FastSpring

A reliable tool for handling product payments

- by Percy

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

FastSpring is very reliable. When a customer orders one of my books, FastSpring handles the download and charges any applicable taxes, no matter what country the customer is located in. It also ensures that the payment is secure. Support also gets to answer my questions very quickly and intelligently.

What aspects are problematic or could work better?

Sometimes, a customer does not receive the download links after placing an order. It's never clear though if that is a problem is with FastSpring or with the customer's computer network. No other issues with the software other than that.

What specific problems in your company were solved by this product?

It is able to handle all technical issues such as download links and collection of payments, including taxes where applicable. I do not have to worry about any of the technical issues. Now I am able to concentrate more on publishing and selling books from my own website.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Legal Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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