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Flock Review

Flock
Our score: 9.1 User satisfaction: 97%

What is Flock?

Flock is an all-in-one business communication and collaboration platform that helps unify distributed teams and boost their productivity. Fit for businesses of all sizes, it comes with a team messaging feature designed to speed up communication, improve business efficiency, and maximize team output. This solution allows you and your team to find and share files, links, messages, and any information related to your projects in a breeze.

Designed to enable teams to work smarter and faster, Flock helps to streamline workflows so that businesses can leverage staff capabilities and build a culture of efficiency. It also provides robust security features and smart admin options that many popular messaging apps do not have. Businesses can, thus, have peace of mind knowing their conversations and files are well protected.

With Flock, users can send 1:1 messages to colleagues 24/7, using any device. It also allows for the creation of group channels for teams or project groups to easily share files and updates in real-time as well as start video-conference calls and screen share with a single click. You can also provide access to freelancers or contractors so they can coordinate with the teams they work with. 

What’s more, Flock can be integrated with frequently used third-party applications. It works seamlessly with Asana, Trello, Google apps, and Jira, among others. It is also highly flexible and can be accessed using any device through web browsers and mobile apps, be it Windows, Mac, Linux, Android, or iOs. With all these features, business users and work teams can better communicate and collaborate anytime, anywhere.

Overview of Flock Benefits

Flock is a powerful business productivity and communication suite. Since productivity increases when you work together, it provides a single place for creating shared to-dos with your team, sharing live updates, polling for opinions, etc. It also allows your team members to more efficiently communicate and collaborate with team channels, conference calls, video meetings, email, guest chats, and a whole lot more.

Connect via Smart Channels

Flock is not your typical communications tool. Unlike others, you can use this platform to easily organize all your conversations in either private or public channels. You can also quickly create individual channels to prioritize tasks and for holding team brainstorming and strategy sessions. Its direct messaging feature facilitates productive 1:1 conversations and helps keep everyone on the loop. Aside from allowing instant sharing of ideas and files, it also allows teams to offer feedback in real-time.

Share Project Ideas

Flock provides you with the complete company directory, making it easier for you to message anyone in your organization. It allows you to create a channel and invite team members for project discussions. By using private or public channels, everyone can easily share their ideas for the projects you are working on. The @mention feature is also handy to address specific colleagues in a channel. This way, they will instantly receive alerts even when they have the channel muted. 

Boost Team Productivity

This solution is trusted by numerous organizations because it really helps them deliver quality results in a timely manner. Its To-dos, Notes, and Reminders tools are heaven-sent even for the most organized and results-driven managers and team leaders. For instance, with To-dos, you can easily create tasks and check them off once they’re completed. You can also convert your team meetings directly into tasks with shared to-dos, including due dates and other important details. What’s more, you can set reminders for deadlines on a daily basis.

Connect with Remote Teams

Flock comes with a video conferencing tool to streamline communication with remote teams. One-on-one or group video calls can be done directly from a chat or a channel. A screen-sharing feature helps you discuss reports and presentations, keeping everyone on the same page even when they are on the go. In addition, Flock has powerful admin and security features, ensuring that all your files and conversations are safe from potential breaches.

Easily Share File and Content

With a simple drag-and-drop action, you can easily share all kinds of files with your team through direct messages and channels. You can upload multiple images and see a preview of the shared files before downloading them. The maximum file size allowed is 100MB, so you can add presentations, documents, and code snippets and share them with ease. Flock also supports link sharing and integrates with Google Drive. 

Quickly Find Any Document or Rich Media

With just a few clicks, a search feature allows you to quickly find the files and content that you need. You can find messages, files, and links with Flock’s advanced search function that allows you to filter search results. You can also retrieve information from one-on-one or chat conversations. All you have to do is specify in the search options who the message is from or which group chat contains the information you are looking for.

Communicate Securely

Aside from ensuring the smooth flow of communication, Flock also works to protect your messages and files from unauthorized access and use. To safeguard your business communications, this platform is SOC 2-compliant and uses TLS 1.2 data encryption. It also provides a robust admin panel for managing team access. For G Suite users, you can activate Google oAuth to allow users to access the system using their current Google credentials.

Automate Processes

Flock comes with a process automation feature that lets you automate repetitive processes, from common to custom workflows. You can automate complex multi-department processes and track their progress in real-time. Moreover, pre-installed process templates make it easier to automate workflows, or you can create new ones using the process designer tool.

Benefit from Sophisticated Tools

The platform offers a wide range of top-of-the-line communication and collaboration tools. For instance, its Voice Notes allows users to instantly send voice messages to colleagues for immediate clarification or emphasis on an idea or to contextualize conversations. Likewise, with its Polls tool, you can easily post a question on your channel where your members can respond anonymously.  

Enjoy Reasonable Rates

As for pricing, Flock offers affordable plans for different business sizes. A free plan that includes 10GB file storage, limited admin controls, and search function for up to 10,000 messages is available to small teams. Midsize teams and companies can avail of the Pro Plan priced at $6/licensed users/month or $4.50/licensed user/month billed annually. For the Enterprise Plan, large enterprises and organizations need to get in touch with the vendor for pricing details.

Overview of Flock Features

  • Collaboration
  • Productivity tools
  • Multiple integrations
  • Communication management
  • Search functionality
  • Private and public channels
  • Voice Notes
  • Chat
  • Video and audio calls
  • File sharing
  • Reminders and notifications
  • Mobile application
  • Polls
  • Screen sharing
  • Admin controls
  • File storage
  • 24/7 priority support

What Problems Will Flock Solve?

Problem #1: Poor tracking of communication channels

Steve is a small business owner who uses WhatsApp to communicate with members of his team. It worked for him initially. He could WhatsApp employees to see who was coming in and who was on the road, as well as share quick updates with each other.

However, as his team grew, it became difficult to keep track of all the different conversations he was having. Steve also couldn’t find files or updates that had been shared with him using WhatsApp. Finally, when a team member lost his phone, Steve realized all their work conversations were accessible on other people’s devices.

Solution: After adding Flock to his arsenal of business tools, Steve can easily start conversations with teammates across his mobile and work devices, search through past conversations to find files or updates, and start video calls with a click. He also has admin controls, thanks to Flock, allowing him to remove former employees to prevent them from accessing conversations as well as easily access 24/7 support.

Problem #2: Disorganized teams and unmonitored progress

Solution: Carrie is a marketing leader who oversees content, web, email, and social media teams. Through Flock, she’s able to keep her teams on track, organized, and responsive. With Flock, her team can:

  • Easily create and collaborate on collateral like blogs, images, videos and more with the Google Drive and Dropbox integrations
  • Get notified when tasks are updated by plugging in project management tools like Asana, Jira, and Trello
  • Add freelancers, vendors, and agencies as guests to Flock with limited access to specific people and channels to keep projects on track
  • Know what people are saying about the company or its competition by integrating Twitter with Flock. Get real-time updates every time someone mentions or messages her company, or retweets or like something through Flock.
  • Integrate your Facebook pages with Flock and get real-time updates on new posts, messages and page statistics.
  • Get notifications about average session duration, bounce rates, and unique page views by plugging in Google Analytics with Flock.
  • Integrate MailChimp with Flock and know when users subscribe or unsubscribe to her mailing lists.

Problem #3: Lack of project visibility

Solution: Neil is a sales manager using Flock to stay on top of his team’s leads, accounts, and pipeline. He uses Flock as his one-stop-shop to get visibility on how his team is forecasting. Through Flock, he and his team can:

  • Get notifications for new leads, change in lead status, or when a lead converts by integrating their Sales CRM and IFTTT with Flock
  • Share sales collateral and expertise like tips, presentations, or documents, by integrating Google Drive, Dropbox or Box with Flock
  • Create a sales team specific channel to share email templates, case studies or meeting notes with everyone
  • Integrate Google Calendar to schedule new meetings, or accept or decline invitations from within Flock
  • Add clients as guests on Flock and jump into a video conference with them to discuss their needs
  • Video conference with your team to discuss sales plan, priorities, roadblocks and achievements

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Flock Position In Our Categories

Knowing that businesses have their own business requirements, it is rational that they abstain from adopting an all-encompassing, ideal software system. Still, it would be difficult to try to stumble on such a software solution even among widely used software solutions. The correct step to do would be to spell out the varied significant aspects which demand inspection such as essential features, packages, technical skill capability of staff members, company size, etc. The second step is, you must do your research through and through. Go over some Flock analyses and explore the other applications in your list more closely. Such comprehensive product investigation ascertain you take out unfit software solutions and subscribe to the one which offers all the benefits you require company requires.

Position of Flock in our main categories:

TOP 20

Flock is one of the top 20 Collaboration Software products

TOP 10

Flock is one of the 10 Communications Software products

TOP 20

Flock is one of the top 20 Remote Work Software products

Flock is also listed in the following subcategories:

Each business is different, and may need a special Communications Software solution that will be designed for their company size, type of customers and employees and even individual niche they support. It's not wise to count on finding a perfect software that will be suitable for every business no matter what their history is. It may be a good idea to read a few Flock Communications Software reviews first and even then you should pay attention to what the service is intended to do for your company and your workers. Do you require an easy and straightforward app with only elementary features? Will you really make use of the advanced functionalities needed by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy app that will fit your budget.

How Much Does Flock Cost?

Flock Pricing Plans:

Free Trial

Free Plan

$0

Pro Plan

$6/licensed user/month

Enterprise

$12/licensed user/month

Flock offers a simple enterprise pricing structure with three plans:

Free Plan – $0/month

  • Single team admin
  • Unlimited 1-on-1 and group messaging
  • 10 public channels
  • 10,000 searchable messages
  • 1-on-1 video calls
  • 5 GB total per team

Pro Plan – $6/licensed user/month or $4.50/licensed user/month (billed annually)

  • All Free plan features
  • Unlimited searchable messages
  • 10 GB per team member
  • Unlimited public and private channels
  • Screen sharing
  • Group video calls
  • Multiple team admins
  • 24/7 priority support

Enterprise – $12/licensed user/month or $8/licensed user/month (billed annually)

  • Pro plan features
  • Single Sign-On
  • Active Directory Sync
  • 20 GB per team member

User Satisfaction

Positive Social Media Mentions 231
Negative Social Media Mentions 4

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Flock reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Flock. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Flock Comparisons

Flock user reviews

Great change from SKYPE

Read full review >
Ilya Elbert (Smart Hands)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2020 Company Size: 1-10 Employees Industry: Computer & Network Security

Great fix for getting info to a large group of people in a timely way.

Read full review >
Todd Truax
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 17.02.2020 Company Size: N/A Industry: N/A

We’re big fans of Flock!

Read full review >
Ashley Friloux
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2020 Company Size: 1-10 Employees Industry: Law Practice

Flock Messager

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2020 Company Size: 1-10 Employees Industry: Music

Great For Team Communication!

Read full review >
Caleb McGaughy
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 14.02.2020 Company Size: 11-50 Employees Industry: Religious Institutions

What are Flock pricing details?

Flock Pricing Plans:

Free Trial

Free Plan

$0

Pro Plan

$6/licensed user/month

Enterprise

$12/licensed user/month

Flock offers a simple enterprise pricing structure with three plans:

Free Plan – $0/month

  • Single team admin
  • Unlimited 1-on-1 and group messaging
  • 10 public channels
  • 10,000 searchable messages
  • 1-on-1 video calls
  • 5 GB total per team

Pro Plan – $6/licensed user/month or $4.50/licensed user/month (billed annually)

  • All Free plan features
  • Unlimited searchable messages
  • 10 GB per team member
  • Unlimited public and private channels
  • Screen sharing
  • Group video calls
  • Multiple team admins
  • 24/7 priority support

Enterprise – $12/licensed user/month or $8/licensed user/month (billed annually)

  • Pro plan features
  • Single Sign-On
  • Active Directory Sync
  • 20 GB per team member

What integrations are available for Flock?

Flock offers a wide range of integrations and is constantly building new ones. It works seamlessly with the following applications:

  • /me
  • Abusedash
  • Airbrake
  • Alarms
  • AppSignal
  • Appear
  • Asana
  • Bamboo
  • Bitbucket
  • Box
  • Bugsnag
  • Buildkite
  • Chat Anywhere
  • Chitti
  • Code Snippets
  • Codeship
  • Confluence
  • Crashlytics
  • DM Ops
  • Dropbox
  • Flux
  • Freshdesk
  • Giphy
  • GitHub
  • GitLab
  • GoSquared
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Grafana
  • Happy
  • HockeyApp
  • Honeybadger
  • Hyre
  • JIRA
  • Jenkins
  • Kbb Bot
  • Kobra
  • Logentries
  • MailChimp
  • Markdown
  • Meeting Scheduler
  • Microsoft Dynamics
  • Minime
  • New Relic
  • OneDrive
  • Open Browser
  • Open Widget
  • OpsGenie
  • PagerDuty
  • Papertrail
  • Pingdom
  • Push Notification Reporter
  • Runscope
  • SEM
  • Semaphore
  • Send to App Service
  • Sentry
  • Sherlock
  • Texmoji
  • Todoist
  • Trello
  • Twitter
  • Uber
  • Visual Studio
  • WorkWolf
  • Wunderlist
  • Zapier
  • Zendesk
  • Zetbot
  • Zoho CRM

Flock average rating:

Average score
4.8/5 (5 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Ashley Friloux

PROS: Our office was looking for a service to provide interoffice chatting without having to resort to using Facebook. We're a very tiny office with only 5 employees and this product ROCKS! We're able to set up conversations based on projects, shoot short messages across the office when someone is busy, and it integrates with our calendar. LOVE!

CONS: There is kind of A LOT going on in Flock. I would like to be able to turn off the calendar and reminder bots or at least choose when I want a message to appear from them.

Reviewed 4 months ago

Read full review >

The least favorable review

Caleb McGaughy

PROS: Flock's user interface is easy to navigate, making it easy to introduce to new team members!

CONS: I wish that the integration with outside apps, like Google, worked better in-app.

Reviewed 4 months ago

Read full review >

More reviews from 5 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great change from SKYPE

Read full review >
Ilya Elbert (Smart Hands)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2020 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: search, google drive integration, channels, chrome notifications

CONS: It runs very slowly on old computers and freezes occasionally.

What do you think about this review? Great Poor

Great fix for getting info to a large group of people in a timely way.

Read full review >
Todd Truax
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 17.02.2020 Company Size: N/A Industry: N/A

PROS: Connecting with large groups, being able to establish groups,

CONS: Design of emails

What do you think about this review? Great Poor

We’re big fans of Flock!

Read full review >
Ashley Friloux
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2020 Company Size: 1-10 Employees Industry: Law Practice

PROS: Our office was looking for a service to provide interoffice chatting without having to resort to using Facebook. We're a very tiny office with only 5 employees and this product ROCKS! We're able to set up conversations based on projects, shoot short messages across the office when someone is busy, and it integrates with our calendar. LOVE!

CONS: There is kind of A LOT going on in Flock. I would like to be able to turn off the calendar and reminder bots or at least choose when I want a message to appear from them.

What do you think about this review? Great Poor

Flock Messager

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2020 Company Size: 1-10 Employees Industry: Music

PROS: It makes communication much more effective between my colleagues and makes it much easier to share links for projects.

CONS: Very little to say. Just wish linking google docs worked a little better.

What do you think about this review? Great Poor

Great For Team Communication!

Read full review >
Caleb McGaughy
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 14.02.2020 Company Size: 11-50 Employees Industry: Religious Institutions

PROS: Flock's user interface is easy to navigate, making it easy to introduce to new team members!

CONS: I wish that the integration with outside apps, like Google, worked better in-app.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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