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Freshdesk Arcade REVIEW

Gamification Software

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What is Freshdesk Arcade?

Freshdesk Arcade is a game mechanics platform designed to support Freshdesk help desk software. The system uses gamification technology to empower customer service representatives to perform better by rewarding them with points based on a number of factors like the whole duration of handling and closing a ticket, how many calls it took to resolve an issue, and how satisfied is the customer with the service delivered to name a few.

Administrators and agents can track their points via internal leaderboards. Agents who participate in the program will be given ranks and be promoted based on their performance, starting with “Support Newbie” and rising to “Support Guru.”

Freshdesk Arcade is created to help businesses build a very positive environment for both customer support agents and consumers by implementing game mechanics and convert support tickets into points. With Freshdesk Arcade, providing high-quality support to your clients will no longer be a boring, repetitive task your support reps are hired to do. It becomes fun, competitive and productive as every ticket is an opportunity for them to earn points and rise up the leaderboard.

Overview of Freshdesk Arcade Benefits

While customer support is an integral part of any business endeavor, it can be a very boring chore for support representatives. This often shows in a customer support rep’s lack of eagerness to deliver top class service to your consumers, which can adversely affect your brand in the long run. Freshdesk Arcade changes the equation by simply turning customer support into a fun, competitive, and challenging game.

Freshdesk Arcade uses a rewards system to enhance the quality and delivery of customer service. Several areas like speed, quality, and a number of responses can be scored, with administrators setting and defining ratings for each specific category. A leaderboard displays the rankings and progress of each customer service representative, sparking and encouraging competition between colleagues that is friendly, healthy, and productive.

Rewards for top performers may include trophies for the fastest, sharpest, and happiest representatives. To further fuel competition on a much larger scale, teams are pitted against each other as they race to complete business goals after business goals for additional ratings and badges. The system provides customer service representatives with real-time information to keep them updated and knowledgeable about incoming and resolved tickets, enabling them to respond quickly and intelligently.

With optimized customer service, Freshdesk Arcade helps business strengthen customers. Aside from business corporations, Freshdesk Arcade is used by charitable organizations to improve all aspects of their customer support service. Since its launch, businesses that use Freshdesk Arcade reported that many of their customers are satisfied with their support service while representatives are saying they now work with less stress and enjoy a more comfortable work environment. The companies using Freshdesk Arcade also reported a significant drop in their turnaround and greater productivity.

Overview of Freshdesk Arcade Features

  • Leader Boards
  • Badges and Points
  • Challenges
  • Agent Productivity Monitoring
  • Satisfaction Surveys
  • Reporting with FreshInsights

Freshdesk Arcade Position In Our Categories

Position of Freshdesk Arcade in our main categories:


Freshdesk Arcade is one of the top 20 Customer Support Software products


Freshdesk Arcade is one of the top 5 Gamification Software products


Freshdesk Arcade is one of the top 20
Customer Support Software products


Freshdesk Arcade is one of the top 5
Gamification Software products

If you are interested in Freshdesk Arcade it might also be beneficial to check out other subcategories of Best Customer Support Software collected in our database of B2B software reviews: Call Center Software, Live Chat Software, Help Desk & Ticketing Software

Every company is different, and might need a special Customer Support Software solution that will be designed for their company size, type of clients and employees and even particular industry they cater to. You should not count on finding an ideal software that will be suitable for each company no matter what their history is. It may be a good idea to read a few Freshdesk Arcade reviews first and even then you should keep in mind what the service is supposed to do for your business and your staff. Do you require an easy and straightforward app with only elementary functions? Will you actually use the advanced functionalities needed by experts and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable solution that will fit your budget.

How Much Does Freshdesk Arcade Cost?

Freshdesk Arcade Pricing Plans:

Freshdesk Arcade is available as part of the Freshdesk Estate plan with pricing starting at $49 per agent per month.

User Satisfaction

We realize that when you make a decision to buy Gamification Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Freshdesk Arcade reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Freshdesk Arcade. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Freshdesk Arcade pricing details?

Freshdesk Arcade Pricing Plans:

Freshdesk Arcade is available as part of the Freshdesk Estate plan with pricing starting at $49 per agent per month.

What integrations are available for Freshdesk Arcade?

No information available.

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