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Freshdesk REVIEW

Customer Support Software

22 user reviews
USER SATISFACTION 100%
OUR SCORE 9.8

User reviews


User reviews in total: 22

16
6
0
0
0

Average Rating:

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The most favorable review

Zakaria

3 months ago


Pros: It's a struggle trying to come up with that one thing this software is good at. It's a helpdesk tool that can be highly customized. It offers integration to different applications, which make it simple in managing varying business parts with a single app. Using it is easy and it can be set according to your preference.

Cons: Again, it's hard to formulate something that's negative with Freshdesk. Nothing much to dislike ever since I started using it. I wish I could figure out something bad. Unfortunately, it has way too many benefits for me to mention. Other than that, this product is ultimately perfect for me.

The least favorable review

Kimberly

4 months ago


Pros: Freshdesk is a great application that every small and medium business should have. Customer requests is now possible with this tool. I love how Freshdesk can seamlessly integrate into more than one subsystem while offering flexibility for use in other channels. It also comes with a special mobile app.

Cons: I hate the fact that I can't put in videos or bring in huge documents. I want to have the ability to connect directly to the tool and receive notifications in my email. For instance, if we're publishing a new ad, I want to make sure customers get to see them immediately. It would be nice to have complete access to its analytics.

Published 7 months ago
Verified
user
I like how their live chat functions. I also like how you get to know the customers who dropped by your site for a visit. You can start chatting with customers who happen...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Their support team is simply the best out there. Even if you're not a paying customer and you're using their services free of charge, you'll still be getting support at...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I love being able to gather all different communication channels together. This tool will collate messages in a single place so you won't miss out on them any longer. I...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
After making a reviews on other help desk platforms, Freshdesk ended up becoming an ideal fit for our company. It keeps track and automates IT workflows. Its Google Apps...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Thanks to this software, I can seamlessly collaborate with my team across my business. I can provide consecutive and quicker answers to the clients we're dealing with. In...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I like how you're able to "gamify" the ticketing process. The system contains pre-installed games that offer rankings and rewards for service individuals. This helps...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Obviously, expecting the best customer service from a company responsible for making a customer service tool is something that Freshdesk is good at. The chat option is...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I've been making use of Freshdesk for the past several months now. We're thrilled with its functionality. Freshdesk ensured our customer service runs butter smooth. At...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I find Freshdesk to be highly customizable. The layouts and menus have made things simple to do changes to the help desk. All that can be done within in a matter of...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
It comes with a pricing plan consisting of 5 options. They range anywhere from zero to seventy dollar. Each plan offers a lot more. The "free" plan is ideal for those who...



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