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3 months ago
Pros: We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward.
Cons: The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if there's a colour cue in case a deal gets stalled at a specific stage.
11 months ago
Pros: Having the ability to save information from customers such as their sites, addresses, messages, and calls. Building tasks can be a big help especially when you have a ton of assignments in a single day. The link between the Help desk and Freshsales is useful for connecting both platforms.
Cons: I feel the platform is a bit heavy for my taste. It also makes my webpage really slow a majority of the time. At times, you have a hard time seeing the full information from a contact. You need to give us some kind of presentation so that it'll be easier for us to make use of the platform.
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