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5 months ago
Pros: We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward.
Cons: The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if there's a colour cue in case a deal gets stalled at a specific stage.
9 months ago
Pros: It gives my team and I the freedom to send out drafted emails with on a customized pattern then setting a timetable for those, and synchonizing them with calendars. I can automatically get them to our contact records to have all the pertinent details exported. I love using it!
Cons: I didn't run into any issues with this tool. As for my team, they're totally happy using it. The best thing with this is that it can help us be more productive.
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