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Freshsales REVIEW

CRM Software

19 user reviews
USER SATISFACTION 95%
OUR SCORE 9.7

User reviews


User reviews in total: 19

15
3
1
0
0

Average Rating:

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The most favorable review

Dixie

11 months ago


Pros: We like how easy it is to make customizations. We also like how the Freshsales team is constantly available for phone calls for any tech problems. The flow of the pipeline is clear and prompts that are purposely set up for every deal are on the same page. It also encourages us to push the deal forward.

Cons: The only difficulty that we faced is that there have been times when redundant fields are displayed. Certain glitches can be seen in the Quickbooks integration. It'd be nice if there's a colour cue in case a deal gets stalled at a specific stage.

The least favorable review

Ryan S

2 months ago


Pros: Easy to set up and use, lots of features, integrates with Freshdesk ticket system and Freshchat.

Cons: If you customers don't speak english forget about using this CRM as you cannot create a fully internationalized experience for your customers and Freshsales literally don't care. After subscribing as a lead to the CRM there is a ugly non customizable page that customers arrive on which says you subscribed successfully in english and this cannot be changed or styled. When you talk to support they claim this is not a problem and that it is not a priority apparently because not enough customers have requested the change (obviously they have more english speaking customers than non english speaking hence there will never be enough requests to make it a prio over english speaking customers requests). They cannot even say when they will fix this issue, not even say within a year, they literally told us it is not on their agenda and they can do nothing about it. In general any bug or problem you have will never get fixed by support and I don't think they ever even bring it up with there dev team, they will only refer you to documentation and then make excuses for months and months and months until you give up asking. Its a real shame as the CRM has a lot of great features, is easy to us, but is let down by vital missing features and their terrible support, and the dev team who release features and removes them without notifying any customers and don't care that it caused you problems in the process.

Published 1 year ago
Verified
user
I like everything it has to offer. I like how you can customize things. The support team has been nothing short of fantastic. Pleasant user interface experience....



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I like that we can manage leads easily and put all data on each client. This is great solution for team work because I can assign tasks to my co-workers. I get email...



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Published 1 year ago
Verified
user
I really like Freshsales and everything about this solution. I can easily set up account by using its features. The UI is seamless and intuitive onel. It offers great set...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
You can quickly and easily use Freshsales, all you have to do is to sign up for an account, change some email options and get started. It doesn’t require too much...



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Published 1 year ago
Verified
user
What I like most about this tool is the fact that I can easily manage leads from one place. I cans end emails, track pipelines, winnig deals and managiong calendar in...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I have tried lot of similar CRM products but Freshsales is something different. It integrates perfectly with other products and it has built-in phone, it has bulk email...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
It appears to have rapidly improved. You'll realize that it offers a combination of just about every Sales CRM there is. Anything that appears relevant to a contact can...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I have great experience with Freshsales, I tried Salesforce, Sugar and Nimble and as far as I can tell Freshsales offers huge amount of features that are great for...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
I was searching for a solution that could help me to manage the CRM. Freshsales offers great tools that are great and valuable for following our leads, converting them...



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