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11 months ago
Pros: If there is something to regret about Freshservice, it is that I didn’t find out about it sooner. It took me a while to replace the system we had, meaning I checked every package, and ‘sieved’ between all kinds of suppliers to estimate both the service and the support. As you can guess, the experience was painful, and I didn’t really work out enthusiasm for any of them. All of that before Freshservice appeared! Being able to compare functionality, flexibility, customization, and administration, I bet my bottom dollars that Freshservice is the best product on the market. The price is ridiculously low compared to its operation, which is probably one of the main reasons for the product to be so popular.
Cons: No need to create a fuss about it, but the reporting portfolio is quite inflexible. However, I overheard they’re a stone throw from developing a new one, and I am only hoping it will happen soon.
1 year ago
Pros: False modesty aside, we’ve mastered functionality in end-user support. We took full advantage of Freshservice’s features to perform detailed tracking, and to make accurate reports for our proactive response. Both we and our customers are extremely satisfied with it.
Cons: It’s not such a big deal, but both semantics and lexis could be improved. I don’t always dare to configure my settings, because I can’t understand the effect my action could provoke. These errors spoil the full picture, and I’m sure there is much to be reconsidered in the future.
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