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HappyFox Review

HappyFox
Our score: 8.8 User satisfaction: 94%

What is HappyFox?

A cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. The solution is easy to setup and a lot more easier to use, requiring minimal technical knowledge on the part of users. It’s ideal for small businesses who want to implement the helpdesk functionality of large companies. This is accomplished without the training costs associated with such programs.

The system is seen as the most robust ticket management platform around, considering the competitive prices that the vendor offers. The software can initiate tickets in a variety of ways. They can be created directly from the system, via email or through social media mentions. These processes are automated through different easy-to-use tools that come with the platform.

HappyFox shares many functionalities with other ticket management systems. However, it offers features that enable users to work on tasks like round-robin assignments, ticket assignment to staff and escalation performance based on an SLA. It can likewise pin tickets, preview the same and send out real time alerts about new available tickets. The solution has an accompanying Web and mobile apps, which support iOS, Android and Windows Phone devices. You can also use kiosks and tablets as most of the elements of HappyFox’s interface are sized to fit these devices.

Overview of HappyFox Benefits

HappyFox is a cloud-based helpdesk and customer support software that is known for providing businesses with a very efficient ticket management system, which eliminates most of the rigorous management tasks. It is both easy to setup and use that users need not be tech-savvy to operate the system. It is targeted at small businesses who wish to enjoy the benefits of a helpdesk that has features suited for large companies. This is achieved without having to shoulder large costs associated with training. Customer service teams stand to benefit from this piece of software.

Ticket Management

Most users describe the system as a robust ticket management solution in view of the fact that it is one of the lowest priced software of its kind around. It is able to initiate tickets in different ways, which can be either directly through the system, email, or even social media mentions or direct messages. These are automatically converted into tickets, which can be managed through the platform. Ticket initiation is automated through the systems’ accompanying tools.

HappyFox basically functions just like any other system such as in the case of priority setting, assignments, categories and status tracking. These allow users to assign tasks to relevant teams or staff and also enable them to divide workloads equitably. The solution’s automation capabilities can accomplish tasks such as ticket assignment to active staff and escalation performance based on an SLA. Its intuitive interface also helps users focus on incoming alerts

Mobile Support

The product can perform most ticket management tasks through its Web and mobile apps, which support devices running on Android, iOS and Windows Phone. This just means that ticket management can be done from virtually anywhere at anytime. Most of the elements of HappyFox’s interface are also designed to run on tablets and kiosks. Other prominent features include ticket previewing and real time alerts on new available tickets.

Setup

Setup is a breeze, all you need is provide basic information such as an email address, phone number, company name and an account name of your choice. Once your email is confirmed, the vendor will provide you with a link, based on your chosen account name. This link is where you will set up your username and password. Once you’ve accomplished the above, you’re good to go.

Dashboard/Integration

The dashboard is visually pleasant and is highly-customizable. If you opt to, you can alter its layout and color. You likewise get absolute control over things such as IP address and email servers. Its in-depth reporting and analysis capability comes with appealing visual representation. A key feature is HappyFox’s ability to integrate with other applications, including your website and email accounts to further boost functionalities. This, however, requires a bit more of technical knowledge and could entail additional investments. Service integration is supported directly or through Zapier, a service integration framework.

Overview of HappyFox Features

  • Email Conversion Into Tickets
  • Ticket Merging
  • Ticket Escalation
  • Group contacts
  • In-depth reporting
  • Over 35 languages supported
  • Personalize queue
  • Smart rules for automation
  • Social media integration with Facebook
  • Supports voice, email, chat, social media, and mobile channels
  • Works on iOS, Android, and Windows mobile devices

HappyFox Position In Our Categories

Knowing that companies have specific business-related wants, it is prudent that they abstain from getting an all-encompassing, ideal business program. Needless to say, it would be difficult to try to come across such an app even among branded software solutions.
The best thing to do would be to list the different main aspects which require deliberation including crucial features, budget, technical skill aptitude of staff members, organizational size, etc. Thereafter, you should perform the product research comprehensively. Go over these HappyFox review articles and check out each of the applications in your shortlist in detail. Such well-rounded research ensures you avoid mismatched software solutions and buy the one that delivers all the aspects your business requires.

Position of HappyFox in our main categories:

TOP 50

HappyFox is one of the top 50 Customer Support Software products

TOP 50

HappyFox is one of the 50 Help Desk Software products

If you are considering HappyFox it could also be a good idea to investigate other subcategories of Customer Support Software collected in our base of SaaS software reviews.

Since each organization has unique business needs, it is prudent for them to desist from searching for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a system even among widely used software platforms. The smart thing to do would be to jot down the various important aspects that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some HappyFox Customer Support Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive groundwork can ensure you reject ill-fitting systems and select the app that provides all the features you need for business success.

How Much Does HappyFox Cost?

HappyFox Pricing Plans:

Free Trial

Mighty

$39 per staff/month

Fantastic

$59 per staff/month

Enterprise

$79 per staff/month

Enterprise Plus

$99 per staff/month

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

User Satisfaction

Positive Social Media Mentions 48
Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HappyFox reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HappyFox. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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HappyFox Comparisons

HappyFox user reviews

Gives value for investment

Read full review >
Ken
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Financial Services

Good ticketing app for small businesses

Read full review >
Abe
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2019 Company Size: 11-50 Employees Industry: Online Media

Excellent help desk app for our company

Read full review >
Martha
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Information Technology

Top class customer and ticket tracking system

Read full review >
Emilio
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2018 Company Size: 1-10 Employees Industry: Individual & Family Services

Makes it easy to keep track of your tickets

Read full review >
Herman
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Design

What are HappyFox pricing details?

HappyFox Pricing Plans:

Free Trial

Mighty

$39 per staff/month

Fantastic

$59 per staff/month

Enterprise

$79 per staff/month

Enterprise Plus

$99 per staff/month

HappyFox offers four price annual pricing plans:

Mighty: $29 per staff/month (annual) or $39 per staff/month (monthly)

  • Attachment Store 50GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker

Fantastic: $49 per staff/month (annual) or $59 per staff/month (monthly)

  • Attachment Store 200GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues

Enterprise: $69 per staff/month (annual) or $79 per staff/month (monthly)

  • Attachment Store 500GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users

Enterprise Plus: $89 per staff/month (annual) or  $99 per staff/month (monthly)

  • Attachment Store 1024GB
  • Import Contacts
  • Canned Actions (Macros)
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • SLA Breach Notification
  • Custom Ticket Queues
  • Proactive Agent Collision
  • Lite Users
  • Sentiment Analysis

For more HappyFox price details, contact the vendor.

What integrations are available for HappyFox?

HappyFox offers more than 20 integration options, so you can sync this application with CRM, social media, voice, live chat, accounting, e-commerce, and survey tools. Companies can also utilize the REST API to customize functions for their business processes.

A few of the popular apps that HappyFox integrates with include:

  • Salesforce
  • Google Apps
  • Facebook
  • Twitter
  • Zoho CRM
  • SurveyMonkey
  • Twilio
  • Olark
  • SnapEngage
  • Freshbooks Accounting
  • Batchbook
  • Highrise

HappyFox average rating:

Average score
5/5 (12 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

George

PROS: My client chose this software because it meets their needs for the following: availability of reliable customer support, email/phone support and regular updates, mobile access for users, inventory management system for equipment reservations and loans, report generation of historical ticketing data, knowledge base and FAQs, ability to search historical or existing tickets, automated backup and easy recovery process, ability to escalate existing tickets, and finally, automated ticketing system that offers email notifications.

CONS: I have no issues with the software. But I would suggest the vendor to release more features so that the product can target a different market segment.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: We are currently using Zendesk and wanted to import all of our tickets to Zendesk. When I spoke to our account representative prior to signing up with HappyFox she assured us that there would be no cost for ticket importation and that any HF tech would be able to assist us. Once we subscribed to HF we found out that the regular cost to import our tickets would be around $1000 so, we asked if we could import the tickets ourselves since on the HF website it says we could download an "import tool". After searching high and low on the HF dashboard and website we could not locate the import setup file so we called in and later found out there is no such thing. HappyFox does not offer an import tool download even though their website clearly states it is available here: https://www.happyfox.com/switch-from-zendesk/

CONS: We had such a lack of response from our account representative once we subscribed to the service and when we called into their support line and tried getting assistance from their techs to import our tickets they were all very unwilling to assist and their was a major lack of support. Long story short, at first HF was very responsive and willing to help with anything we needed although, once we subscribed with HF we noticed a profound lack of support. We spent over 2 months trying to make things work with HF but in the end they failed to deliver the basic necessities our company required. HF also refused to refund our money for our subscription although, they couldn't even assist us with importing a single ticket over to their platform and after a long conversation with the account manager they ended up refunding us the full amount.

Reviewed 2 years ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Gives value for investment

Read full review >
Ken
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: HappyFox is very user friendly. It has reduced my response time. Our team works more professionally now. The app was easy to deploy and it is reliable with no down time. The advantages are excellent after sales support, fantastic email integration, and smart rules that help us to improve every day.

CONS: There are many areas for improvement: Employee wise filter is not available, I cannot use a mobile device to transfer tickets from one category to another, flat architecture with no categories/ sub departments, it will be more user friendly to show escalation tickets separately, there are no category wise statues, contact details should be displayed to all users, and there is no IP-based access which will improve security. To be fair, the vendor has promised to resolve the last two issues in the next release.

What do you think about this review? Great Poor

Good ticketing app for small businesses

Read full review >
Abe
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2019 Company Size: 11-50 Employees Industry: Online Media

PROS: HappyFox makes it easy to manage customer tickets and our employees can work from anywhere. You need to take care to set it up properly and after that it is intuitive and easy to use.

CONS: Setup can be difficult in the beginning, but the amazing customer support team resolves all issues and provides extra help to make sure you are ready to go. You only need to do the setup once which is a relief. Another issue is the mobile apps need to be improved to enable our agents to reply to tickets on the go.

What do you think about this review? Great Poor

Excellent help desk app for our company

Read full review >
Martha
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Information Technology

PROS: I love that HappyFox offers loads of useful features as well as a modern user interface that is easy to use. The features keep growing with us as we continue to use the product. It has improved team management and customer satisfaction, as well as SLA management for all our customers.

CONS: I have no specific complaints. I request the vendor to keep adding more out of the box reporting as well as useful features.

What do you think about this review? Great Poor

Top class customer and ticket tracking system

Read full review >
Emilio
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2018 Company Size: 1-10 Employees Industry: Individual & Family Services

PROS: We have been using the app for the past couple of years and are happy with its performance. It saves us a lot of time as we can use canned messages to reply to customers’ repeat queries. We also use the platform to manage our software development bugs with our other unit in Paris. This ensures we don’t lose track of any problems and follow-ups. The smart rules help us to use pre-defined reminders.

CONS: My only gripes are the app is not available in French and we are not able to use whitelisted URL.

What do you think about this review? Great Poor

Makes it easy to keep track of your tickets

Read full review >
Herman
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2018 Company Size: More than 100 Employees Industry: Design

PROS: I love the simple interface which makes the app easy to use. I can create custom fields for my needs. Plus, the email based support is great as I can create a ticket by sending an email to an internal address.

CONS: We had a few issues when we started out, but all the problems have been resolved now.

What do you think about this review? Great Poor

Amazing customer support

Read full review >
Angela
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: N/A

PROS: HappyFox offers amazing customer support. They are quick to resolve issues and proactively send messages about new features. We recently upgraded our version and the customer support ensured a smooth and seamless transition for us.

CONS: The reporting features need to be improved. I would like to have the ability to assign tickets to multiple users at a time and not one by one. I use HelpDesk Pilot to look for admin staff and then filter the results.

What do you think about this review? Great Poor

Fast and friendly support

Read full review >
Rudy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.05.2018 Company Size: 11-50 Employees Industry: Telecommunications

PROS: I love the fact that I can manage users using the platform and reset passwords, and keep track of all tickets logged by one user. The dashboard offers useful info and the reporting feature enables me to create custom reports for my needs.

CONS: The major drawback is the system does not offer reminders to remind administrators about important tickets. A huge backlog occurs when more tickets are logged as the day goes on. Another glitch is multiple administrators cannot manage tickets using different log-in info. To be fair, these may only be glitches in the demo version. Finally, I hate that we cannot add to the knowledge base. It would be a big help to a small business like ours to keep track of repeat issues and add them to the knowledge base.

What do you think about this review? Great Poor

I’m a happy HappyFox user

Read full review >
Terrence
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.05.2018 Company Size: 11-50 Employees Industry: Internet

PROS: HappyFox is an easy to use and effective system to manage customer tickets. It makes it simple to keep track and respond to incoming queries. Plus, the HappyFox support team is prompt and helpful. In short, the app offers a great way to manage our company’s customer support and we are happy HappyFox users.

CONS: The app fulfills all my needs. The only thing I would like added is multiple assignee feature because sometimes multiple agents may need to work on a single ticket.

What do you think about this review? Great Poor

HappyFox has been very useful for our company

Read full review >
Pamela
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I appreciate the vendor’s amazing customer support, the easy to use interface, and the many features that help our customer support agents offer professional service. I like the fact that our customers can simply use their email for their queries and don’t need to log into a website to create or view tickets.

CONS: Our company adores HappyFox and we don’t have any major dislikes or complaints about the app.

What do you think about this review? Great Poor

Elegant and simple software

Read full review >
Georgia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.03.2018 Company Size: 1-10 Employees Industry: Information Technology

PROS: The following are plus points for me: Simple and clean interface, mobile app, easy customization and branding, web access on any device, easy management, smooth integration with other apps, and finally, dependable uptime and reliability.

CONS: The system can be a bit slow sometimes but this may be because I have about 1000 tickets and contacts. The basic contacts is set up for individual user contacts and it is hard to group users into different categories such as organization, business, etc. Finally, reports are too basic and not easily customizable.

What do you think about this review? Great Poor

Ideal software for your help desk process

Read full review >
George
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Banking

PROS: My client chose this software because it meets their needs for the following: availability of reliable customer support, email/phone support and regular updates, mobile access for users, inventory management system for equipment reservations and loans, report generation of historical ticketing data, knowledge base and FAQs, ability to search historical or existing tickets, automated backup and easy recovery process, ability to escalate existing tickets, and finally, automated ticketing system that offers email notifications.

CONS: I have no issues with the software. But I would suggest the vendor to release more features so that the product can target a different market segment.

What do you think about this review? Great Poor

Poor Service from Happyfox

Read full review >
Anonymous Reviewer
2/5

Overall Impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 31.08.2017 Company Size: 51-100 Employees Industry: Real Estate

PROS: We are currently using Zendesk and wanted to import all of our tickets to Zendesk. When I spoke to our account representative prior to signing up with HappyFox she assured us that there would be no cost for ticket importation and that any HF tech would be able to assist us. Once we subscribed to HF we found out that the regular cost to import our tickets would be around $1000 so, we asked if we could import the tickets ourselves since on the HF website it says we could download an "import tool". After searching high and low on the HF dashboard and website we could not locate the import setup file so we called in and later found out there is no such thing. HappyFox does not offer an import tool download even though their website clearly states it is available here: https://www.happyfox.com/switch-from-zendesk/

CONS: We had such a lack of response from our account representative once we subscribed to the service and when we called into their support line and tried getting assistance from their techs to import our tickets they were all very unwilling to assist and their was a major lack of support. Long story short, at first HF was very responsive and willing to help with anything we needed although, once we subscribed with HF we noticed a profound lack of support. We spent over 2 months trying to make things work with HF but in the end they failed to deliver the basic necessities our company required. HF also refused to refund our money for our subscription although, they couldn't even assist us with importing a single ticket over to their platform and after a long conversation with the account manager they ended up refunding us the full amount.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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