What are the best aspects of this product?
The customer support is amazing. I don't know how they do it but the support has responded to all of my inquiries within a couple hours, every time. Their software is so easy to navigate that I haven't needed to contact them more than a handful of times, but have been happy each time. The mobile schedule for my team members is also perfect. I couldn't ask for more.
What aspects are problematic or could work better?
The first thing I would change would be the scheduling system for clients using packages. The work around clients have to use to book against a package is just a few extra steps that is helpful for some clients, but others just want to book through the usual way. Which means the system doesn't automatically remove a credit from a package when a client books their visit. Also if the system could allow us to decrease the package from the client profile that would relieve a lot of stress for me. I worry a team member will decrease from the wrong client when 2 clients have the same name (ex: Michelle Sisk and Michelle Jones).
I think the other option I would love to see work a little different is the visit notes and photos. If they could email to the client in real time or if the system could just email the clients whenever we update the visit notes/photos, before we check out of the visit that would be great.
What features/services would you like to see in future versions of this product?
I would love to see a better system for team members to clock in and out. We currently use Square and would love to have something similar, because it takes me approximately 2 minutes to do payroll through Square.
What specific problems in your company were solved by this product?
Information tracking for specific details pertaining to our business. Having the ability to create text fields that are not only customizable but also that allow us to hide details from clients is hugely beneficial. Some info is just bulky and not necessarily useful for the client profile. It also helps us to ensure team members can be honest about leaving notes about dogs and clients, without worrying about offending anyone. It's also hugely beneficial to have text fields that clients can see but that they can't edit. We have a paid membership program so this is very helpful for us and the reason we switched to HGM.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Revelation Pets and Pet Sit Click (through my other business)
Why did you decide to change it?
We needed customizable text fields, something that was user friendly for our clients, something user friendly for our team members and the tech support I got from Jon before signing up was extremely helpful in saving me time. Jon also helped me learn how to use the software in the most efficient way and told me about possible options I had for future expansion.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
What is your total annual cost for using this product?
Did you get any discount for this product? How much?
I can't remember