Feature-rich PSA solution HarmonyPSA is known for combining the functionalities of a PSA, accounting, CRM and service desk tools. As a service desk platform, the software boasts of being highly-configurable, able to generate an infinite number of ticket types that come with robust email threading and your very own workflows. The solution supports time zones, issue escalation and SLA monitoring. It also provides users with custom branded portals, enabling them to cover all the bases without the need for additional investments. Its accounting features, meanwhile, sets the tool apart from the competition, able to automate back office functions and remarkably cut down accounting inaccuracies.
HarmonyPSA has a fresh, fast, and intuitive user interface that supported by an architecture optimized for global performance. It taps the latest web development thinking, allowing you to have a scalable and secure architecture.
The tool is not modular and you do not need to buy more third-party add-ins. Thus, all the functionality to efficiently run your business is all in one place, one user interface, one database, one experience—all at one price per month.
HarmonyPSA is fully multi-currency, tenanted multi-divisional, and multi-jurisdictional. With this tool, your business is built global but acts local.
This tool will standardize and control your company’s post-contract process. In addition, its rich product modeling enables straight-through processing. It also offers a fully integrated ticket management solution with billing and contract management. Thus, all aspects of your product support are accessed in one place providing you with total control and on-demand analytics.
Entire business line solution
Profitability reporting on demand
Full support for the multi’s
1. Ensuring the level of support provided is fully funded: David, an Operations Director for an MSP, is looking over the ticket statistics and one of his customers seems to have become very needy lately. Their ticket activity has been steadily growing over time. Clicking through to the profitability report on their customer page, David quickly selects the support contract to check whether he is making any money from that contract. In one graphical view, he can see 12 months of activity on that contract, combining the monthly revenue figures with his related purchases and the cost of the ticket time bookings. Horrified, he sees that this contract is actually losing him money now, even though at the start it made a decent margin. He reaches for the phone to talk to the customer about the level of support provided and what it might cost in future.
Features: Deferred revenue accounting, back-to-back purchasing, ticket dashboard, drill-down profitability reporting, fully-costed time booking
2. Seamless license management: Joe, an account executive for a SaaS software company, gets a call from one of his contacts at an existing customer saying they’ve hired some new staff and need to increase their license grant. This simple request used to be a complete pain with Joe having to fire off emails to operations and finance, chase the order paperwork signature, cross-check the invoicing to ensure no errors and make sure the license key updates were released. Such a simple low value request could easily have him running around for hours. However, since Harmony was implemented, this is so much simpler. He immediately raises an order at the right customer price and selects online approval. Once that approval is received, Harmony informs finance who simply add the new user order to the existing contract and this automatically triggers a catch-up invoice and corrects the deferred revenue accounting. Joe then raises a license update ticket which operations execute and Harmony tells him all this is completed. What used to take hours now takes a minute or two and with no mistakes!
Features: On-line order approval, automatic catch-up invoicing, deferred revenue accounting, activity notifications, customized topic specific ticket workflow
3. Expanding into a multi world: Sean, the sales manager of a UK tech company, goes to see Ted, his finance director. “Ted, we are close to signing our first US$ customer, does that give you any problems?” Ted sits back looking annoyingly smug. He knows that Harmony will deal with it all, with no work. The tax rules are set up, the currency rates are in, he’s requested a US$ account from the bank, which he can easily model in Harmony and his low cost ledger system won’t know the difference because Harmony handles the complexity. “Go right ahead, the more the merrier” he replies.
Features: Multi-currency accounting, multiple bank accounts, flexible tax rules, multi-currency pricing
Position of HarmonyPSA in our main categories:
HarmonyPSA is one of the 500
HarmonyPSA is one of the 50
HarmonyPSA is also listed in the following subcategories:
|Billing and Invoicing Software||#109||Professional Services Automation Software - PSA||#27|
|Billing and Invoicing Software||#109|
|Professional Services Automation Software - PSA||#27|
It's important to realize that virtually no software in the Accounting Software category will be an ideal solution that can match all the requirements of different business types, sizes and industries. It may be a good idea to read a few HarmonyPSA reviews first as some solutions might perform well only in a very narrow set of applications or be prepared with a really specific industry in mind. Others can work with an intention of being simple and intuitive and as a result lack advanced functionalities desired by more experienced users. There are also services that focus on a large group of customers and offer a complex feature toolbox, but this usually comes at a more expensive cost of such a service. Be certain that you're aware of your requirements so that you buy a solution that provides exactly the elements you look for.
Pricing available by quote only. Contact the company directly for a quote.
We realize that when you make a decision to buy Accounting Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HarmonyPSA reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HarmonyPSA. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
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Pricing available by quote only. Contact the company directly for a quote.
HarmonyPSA integrates with any general ledger system with a journal import function (more or less all of them)
Custom integrations for any Harmony data (both read and write) can be simply built using Harmony’s RESTful interface. An open source community site exists for such integrations, no charge is made for using these.
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