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Hippo CMMS REVIEW

Maintenance management system

8 user reviews
USER SATISFACTION 99%
OUR SCORE 9.0

What is Hippo CMMS?

Hippo CMMS is an easy-to-use maintenance management software for managing, organizing and tracking all your maintenance operations. It’s an all-in-one solution that unifies preventive maintenance, work order management, equipment maintenance, facility management, and vendor management. The software’s user-friendly interface and reliable customer support set it apart from other systems in its category. While it’s loaded with features you need in a CMMS, the platform is simple enough even for non-tech savvy users to learn. Onboarding is also customized to ensure the system is equipped with features your business exactly needs.

Hippo CMMS has all the essential tools and features you need to maximize the longevity of your assets through preventive maintenance. To help you keep track of items and schedule calendar-based or meter-based preventive upkeep tasks, you can save information such as ID tags, O&M manuals, and warranty information. It also simplifies work order management so you can submit work orders, monitor maintenance requests, and update requests and status in real time right from your desktop.

Additionally, the CMMS tool offers asset and equipment management features. As documentation is a crucial aspect of this operation, the tool allows you to access images, video files, and manuals with ease. Locating equipment on floor plans is also accomplished instantly. As for inventory management, it has a detailed database that shows you comprehensive information in associating parts with various types of equipment. You can also save information for the storage location, part numbers, and minimum and maximum thresholds.

Other worth-noting features of this software include labor, supplier and vendor management, KPIs, maintenance history reports, interactive site and floor plans and barcode and QR scanning. Its integration capabilities empower the system’s functionality in pushing and pulling necessary data.

It also offers Hippo Mobile as an on-the-go maintenance technician using any web-enabled tablet at any time, anywhere. Overall, Hippo CMMS offers fast and reliable ROI with its fully-loaded features, flexible pricing plans, and unlimited users making it an ideal choice for any facility that wants to revolutionize the management and maintenance of their assets and facilities.

Overview of Hippo CMMS Benefits

Hippo CMMS is an all-inclusive maintenance management system offering virtually any facility an easy-to-use, affordable and flexible solution for managing and maintaining assets and equipment. From helping businesses run more efficiently to reducing costs, here are some benefits of using this computerized maintenance management software:

Enhances Decision-Making

Hippo CMMS is a web-based maintenance software that enables managers to improve the quality of decision-making and forecasts by getting their hands on information such as historical data and records of maintenance operations. It shows you comprehensive insights on facilities maintenance costs, labor utilization, equipment downtime, inventory costs, overdue preventive maintenance tasks, asset depreciation and work order management facility. The reports generated by Hippo can be viewed graphically, saved and scheduled, and emailed to users and external contacts. They can also be converted to PDF, printed, and exported to Excel or CSV files.

Speeds Up Response Time for Critical Work Orders

Real-time email alerts are triggered in the CMMS tool when an incident occurs. It sends notifications to mobile devices to technicians and contractors can respond quickly to critical work orders. The tool has integrated camera feature for technicians to upload and attach images to a work order for enhanced visibility and mobility. Submission of work orders is simplified through the software’s request portal directly available on your desktop. If working on location, you can generate, review and receive work orders through your mobile device.

Extends Life of Assets and Equipment

The asset and equipment management solution offers a sophisticated and robust tool for storing, managing, maintaining, and reporting on your assets and equipment so you can effectively extend their lifecycle and maximize usage. KPI Dashboard, for instance, shows you a real-time view of your critical KPIs for maintenance operations to empower maintenance professionals to make better-informed and faster decisions. The tool helps you establish routine preventive maintenance schedules and tasks that take the guesswork out of servicing equipment and, instead, utilize a proper assessment method by having a clear view of your facility’s asset and equipment health.

Reduces Equipment Downtime

Through preventive maintenance conducted using Hippo CMMS, you can reduce the likelihood of equipment failure. This prevents scenarios that entail high repair costs, unsatisfied customers, unexpected labor demands, and emergencies and accidents. Routine preventive maintenance also contributes to an extended equipment lifecycle so you can maximize the usage of your investment. It monitors your equipment’s activity so you can make a solid preventive maintenance plan in place to prevent malfunctions.

Drives Productivity

Managers have visibility over calendar tools, hence, they can easily monitor and manage labor resource allocation and scheduling efficiently. Tracking utilization rates and showing variances between estimated labor time and actual time are accomplished with ease in a single location. Managers are also given the ability to administer performance reports, track labor or invoice expenses, and make informed HR decisions for any resource or vendor in your system. Its supplier management solution offers a database for managers to instantly access vendor contact information based on the work category.

Improves Inventory Management

Hippo CMMS simplifies complex inventory management in a centralized system. The tool easily associates parts with the appropriate equipment, view parts of a certain equipment type on work orders, and apply quantity thresholds for monitoring inventory levels. Inventory reports will notify you when inventory levels are running low and inform you of insights you need in increasing your stock with your supplier. It saves and shows real-time information of part number, images, supplier, minimum and maximum thresholds, storage location, and associated equipment, among others.

Overview of Hippo CMMS Features

  • Preventive Maintenance
  • Equipment Maintenance
  • Work Order Management
  • Inventory and Parts Management
  • Barcode Scanning
  • Interactive Floor Plans
  • Vendor Management
  • Maitenance Reports
  • Mobile CMMS Application
  • Fleet Maintenance
  • Maintenance Cost Tracking
  • Meter Readings
  • Calendar Dashboard
  • Lifetime Technical Support
  • Maintenance Request Portal
  • Site Maps
  • Single-Sign-On (SSO) / Active Directory Integration
  • Equipment Transfer between Facilities
  • Hippo Reports and Extract
  • Facility Management

What Problems Will Hippo CMMS Solve?

Problem #1: Equipment downtime and failure

Hippo CMMS schedules preventive maintenance to ensure you don’t overlook routine equipment checks for critical facility and production equipment. The tool is flexible, easy to use, and automated. Maintenance schedules are also set according to calendar-based or trigger-based meter reading. Checklists are also clearly defined based on specific tasks and necessary documentation such as images, manuals, and contracts.

Problem #2: Slow response to work orders

Hippo CMMS has a work order management solution for tracking, modifying, and managing the maintenance workflow. Regardless of the user’s technical skills, they can easily access the information to make sure no work order falls into cracks, especially for larger facilities. Notifications are sent out to the appropriate receiver as soon as requests are approved. Analytics on response and completion time are also available so you can improve your workflows with data-driven information.

Problem #3: Costly reactive maintenance

Hippo CMMS handles preventive maintenance so you can routinely schedule when to check and upkeep your equipment. Based on what your equipment needs, you can conduct the maintenance daily, weekly, monthly, seasonally and annually. You will also receive notifications according to meter readings such as the mileage, run-time hours, and pounds per square inch, among others. This prevents repairs conducted when the equipment has already broken down which are more costly in labor and parts to restore it to its normal operating condition.

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Hippo CMMS Position In Our Categories

Position of Hippo CMMS in our main categories:

10

Hippo CMMS is one of the top 10 Facility Management Softwareproducts

Top
50

Hippo CMMS is one of the 50 Project Management Softwareproducts

10

Hippo CMMS is one of the 10
Facility Management Software products

50

Hippo CMMS is one of the 50
Project Management Software products


Hippo CMMS is also listed in the following subcategories:

Category:Position:Category:Position:
Maintenance Management Software - CMMS#1
Category:Position:
Maintenance Management Software - CMMS#1

It's crucial to keep in mind that virtually no service in the Facility Management Software category will be a perfect solution able to match all the needs of all business types, sizes and industries. It may be a good idea to read a few Hippo CMMS reviews first as certain software may dominate only in a really small group of applications or be designed with a really specific type of industry in mind. Others might function with an idea of being simple and intuitive and as a result lack complicated functions desired by more experienced users. You can also come across apps that cater to a large group of users and offer a rich feature toolbox, however this in most cases comes at a more significant cost of such a solution. Be certain that you're aware of your requirements so that you pick a software that has all the elements you search for.

How Much Does Hippo CMMS Cost?

Hippo CMMS Pricing Plans:
Free trial
Hippo Lite
$40/month
Hip Pro
$165/month
Hip Pro Plus
$195/month

Hippo CMMS pricing is according to your facility’s needs and the number of facilities. Here are the packages it offers:

 

 


Hippo Lite – $40 /month

 

 

  • 1 user
  • Just the basics
  • Maintenance Reports
  • Work Order Management
  • Preventive Maintenance
  • Document Management
  • Calendar Dashboard
  • Asset / Equipment Management


Hip Pro –  Starts at $165/month 

 

 

  • Unlimited users
  • All features of Hippo Lite
  • KPI Dashboard
  • Inventory / Spare Parts Management
  • Maintenance Request Portal
  • Hippo Mobile / Bar Code Scanning

 

 


Hip Pro Plus – Starts at $195/month

 

  • Unlimited users
  • All features of Hip Pro
  • Custom Designed User Interface
  • Integration Capabilities
  • e-Signature on Work Orders
  • Transfer Equipment between Facilities
  • SSO and Active Directory Integration
  • Interactive Site and Floor Plans

 

User Satisfaction

We realize that when you make a decision to buy Maintenance Management Software - CMMS it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Hippo CMMS reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Hippo CMMS. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

105

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Spanish
  • French
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Hippo CMMS User Reviews

Scott Anderson

Ginette Boulloigne

3 weeks ago
Verified
user


Anonymous Reviewer

3 months ago
Verified
user


Scott Buist

6 months ago
Verified
user


What are Hippo CMMS pricing details?

Hippo CMMS Pricing Plans:
Free trial
Hippo Lite
$40/month
Hip Pro
$165/month
Hip Pro Plus
$195/month

Hippo CMMS pricing is according to your facility’s needs and the number of facilities. Here are the packages it offers:

 

 


Hippo Lite – $40 /month

 

 

  • 1 user
  • Just the basics
  • Maintenance Reports
  • Work Order Management
  • Preventive Maintenance
  • Document Management
  • Calendar Dashboard
  • Asset / Equipment Management


Hip Pro –  Starts at $165/month 

 

 

  • Unlimited users
  • All features of Hippo Lite
  • KPI Dashboard
  • Inventory / Spare Parts Management
  • Maintenance Request Portal
  • Hippo Mobile / Bar Code Scanning

 

 


Hip Pro Plus – Starts at $195/month

 

  • Unlimited users
  • All features of Hip Pro
  • Custom Designed User Interface
  • Integration Capabilities
  • e-Signature on Work Orders
  • Transfer Equipment between Facilities
  • SSO and Active Directory Integration
  • Interactive Site and Floor Plans

 

What integrations are available for Hippo CMMS?

Hippo CMMS offers custom integrations with ERP systems and the following:

  • Okta SSO
  • LDAP
  • Active Directory
  • Azure

User reviews


User reviews in total: 8

2
5
1
0
0

Average Rating:

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The most favorable review

Anonymous Reviewer

3 months ago


Pros: By far, the best aspect of this product is its simplicity for end users. The time required by staff to create, open, process, and close work orders very reasonable, and there isn't really anything in these steps that is troublesome or confusing.

Cons: adding a model and pic from a phone could work better as it takes to many step to do it now if you got new equipment coming in

The least favorable review

Scott Buist

6 months ago


Pros: By far, the best aspect of this product is its simplicity for end users. The interface is straight forward and rather intuitive. The time required by staff to create, open, process, and close work orders very reasonable, and there isn't really anything in these steps that is troublesome or confusing. This was a big factor in our decision to go with Hippo as our CMMS, and has really helped make its roll-out successful with our workforce.

Cons: As an administrator for this software within my corporation, I spend more of my time working in the administrative back end that the developer has provided for this purpose. I'm happy that the software is easy for staff to learn and use, however I wish the administrative aspect of the software was a little more robust to more easily service my needs for managing a very large number of facilities. Even with the ability to create templates, rolling out a similar work order to 100 different facilities still requires performing some steps 100 different times. As well, there are a number of easy-to-generate reports, but I find that what I want to see in reports is not always what is provided. The alternative is a data export process that is a little too confusing for me.

Scott Anderson
Report a concern

Published 3 weeks ago
Verified
user
Pro
review
The ease of tracking work done and to be done. Navigating through is good.


Vendor Reply

Thank you for your great review, Scott!

It's great to know you are enjoying Hippo's ease of use and our interactive floor plans.
Your feedback is very important and I will share your suggestions with my development team.
Please let me know if you and your team at Kimberley Alpine Resort ever need any help!

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com


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Ginette Boulloigne
Report a concern

Published 3 weeks ago
Verified
user
The versatility of the program is very extensive. There are however a few areas that I would like to see implemented in the future. My biggest concern right now is the...


Vendor Reply

Thank you for your review, Ginette!

I'm glad you're enjoying Hippo's versatility and that it's being a helpful tool for our longtime partners at DSFM.
Your feedback is extremely valuable and I'm going to share them with my team.

Please don't hesitate to contact us if you have any questions or suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com


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Anonymous Reviewer
Report a concern

Published 3 months ago
Verified
user
By far, the best aspect of this product is its simplicity for end users. The time required by staff to create, open, process, and close work orders very reasonable, and...


Vendor Reply

Thank you for your feedback and the review. Those are great suggestions. Good news, we are in the beginning stages of redesigning our mobile platform. Making it easier to add equipment with images is on the list of things along with offline capabilities. That being said, with the current mobile version you can add equipment and images from your mobile. Contact support@hippocmms.com or call us 866-956-2859 and our customer support team will guide you! Thanks again.


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Seth Von Wald
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Published 3 months ago
Verified
user
Pro
review
Portability, You can access it anywhere with no need for an app all you need is internet access



Vendor Reply

Hi Seth

Thanks for the review and feedback. You've been a long time Hippo customer and we are so glad to hear that you are getting good use out of the software. Not sure if you have downtime tracking enabled, if you don't our team can help you get that set up and you could run some pretty good equipment downtime reports. We will be updating our reports and KPI features this year. Stay tuned for updates!

Daniel


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Scott Buist
Report a concern

Published 6 months ago
Verified
user
By far, the best aspect of this product is its simplicity for end users. The interface is straight forward and rather intuitive. The time required by staff to create,...


Vendor Reply

Hi Scott

Thank you for your feedback. We hear your pain, and our team will be working on updating the reports functionality this year. No firm dates (don't want to over promise) , but you will be able to run the reports you are looking for in 2019. Continue to communicate your feedback and ideas.

Thanks for your continued business and we look forward to working with you in 2019 and onward.

Daniel


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Anonymous Reviewer
Report a concern

Published 7 months ago
Verified
user
Pro
review
Definitely the ease of use, customer support, and the ability to run reports.


Vendor Reply

Thank you for your feedback. We are happy to hear that Hippo is working well for your maintenance operations. You will be happy to learn that we are working on the purchase order feature and should be released in Beta in the next few months. Email me directly or provide your contact info so I can update you and if you would like to be involved in the product design. Daniel - daniel@hippocmms.com


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Michael Severns
Report a concern

Published 7 months ago
Verified
user
Drop downs are very intuitive and submitting work order is fast and painless


Vendor Reply

Hi Michael

Thanks for your feedback. We take your comments seriously and want to ensure that we design and release updates that our users will find valuable.

I will pass along your comments to our team. If you have suggestions on how to make the data migration easier, please let us know.

Daniel


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Rhody Morrow
Report a concern

Published 8 months ago
Verified
user
Pro
review
The software is very user friendly for all of my Maintenance Technicians from the trainee to my Senior Mechanic. The mobility of this product is just great, my...


Vendor Reply

Hi Rhody,

Thanks for taking the time to give your feedback. We're happy to hear that you are getting good value out of Hippo and we play a part in streamlining your maintenance operations. Purchase Order module is coming. This should be in Beta beginning of Q1 -2019, possibly sooner. We will keep you posted and would likely request your input on design and requirements.

Daniel


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