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Intercom REVIEW

Customer Support Software

19 user reviews
USER SATISFACTION 96%
OUR SCORE 8.9

User reviews


User reviews in total: 19

12
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The most favorable review

Israel

1 year ago


Pros: This tool's automated messaging is jaw dropping. By hitting users with the right message done at the perfect time, you're able to control their experience of the app and get them to come back time and again. In-app messaging is a lot more effective through e-mail since it results to improved response.

Cons: At times I feel as if both campaigns and messages are getting more complex and bigger. This makes it nerve racking to make Intercom updates since it could break the great flow I'm having. I can't think of a better platform than this. But as of the moment, it's a minor problem.

The least favorable review

Lindsey

9 months ago


Pros: Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system. The app has helped us to reduce churn, and boost revenue and customer satisfaction.

Cons: If you add events via the REST API, they don’t trigger actions immediately. The events are added to a queue and the client has to log in to trigger an action. This causes problems as events like payments don’t trigger immediate actions. The vendor should make this instant. Another glitch is the app doesn’t allow triggering/segmenting/reporting based on events. Instead of needing to create multiple events, it’d be great if actions were triggered based on the triggering of certain event values.

Published 1 year ago
Verified
user
I am highly impressed with the messaging automation feature which helps us contact our users with effective messages at the right time. This helps us control their...



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Published 1 year ago
Verified
user
I love how it makes it possible to send e-mails to a number of people simultaneously to a certain customer segment. I love their assignment functionality and the ability...



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Published 1 year ago
Verified
user

What do you think about this review? Great Poor
Published 1 year ago
Verified
user
In my opinion, Intercom is indispensable for enterprise SaaS companies. We use it to offer real-time support to our customers, dispatch product updates, and monitor our...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
We simply needed to set up the system properly and after that all our team members could use it easily to engage with our users. We send out targeted messages to certain...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Intercom Events is an important feature for us because we run multiple campaigns based on visitor behavior on our website. We would have found it difficult to implement...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I love the all concept. It gives me the ability to get a global view of what’s occurring in my system and personalize messages based on the information I can collect...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
The biggest benefit we gained from Intercom is it enables us to nurture our trials by approaching them differently, according to their usage, for example, logged in more...



What do you think about this review? Great Poor
Published 2 years ago
Verified
user
When you've connected Intercom to your app, and you're able to transmit data to Intercom, you'll wind up building a powerful medium for marketeers. You can utilize this...



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