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JustCall Review

JustCall
Our score: 9.2 User satisfaction: 90%

What is JustCall?

A cloud-based, multi-device phone system designed for sales and support teams, JustCall offers the benefits of a multiple-location call center communication system even if your business has a single, centralized operation running from one location. 

Having a local number helps give customers the impression of a native office and removes customer concerns about additional phone charges. JustCall contains a useful feature where you can select and utilize a local phone number for every country your business operates. The software offers a potential solution to those who want to support an international customer base without having to actually set up shop on location.

In addition, JustCall can retain your existing number (or replicate it to other countries if available) or set up a toll-free number for added convenience. Custom numbers can also be availed with JustCall. 

As a full-fledged phone system, JustCall can be operated via the web, or through PC and mobile devices, using calls based on the lowest rates available in your area. The system automatically logs calls and messages and integrates with more than 44 popular CRM and helpdesk tools available in the market today. In addition, JustCall automates common and repetitive tasks that lessen the burden for your agents. These include Auto Dialer and Predictive Dialer, Website click to call, Profile badges for incoming calls, Appointment Scheduler, SMS campaign, SMS bots, Bulk SMS and Voicemail drop.

Available in Standard and Premium plans, JustCall offers flexible options so that your outlay fits your requirements.

Overview of JustCall Benefits

Customer convenience

For convenience, customers and prospective clients tend to offshore their support to local companies. JustCall’s local number feature provides a cost-efficient way to project a local presence. With a local phone number, customers can feel more secure that your company is firmly in touch with its local customer base.

Low calls and SMS rates

While calls are charged per minute and may vary from carrier to carrier, JustCall checks out call and SMS rates offered in your area to give you the lowest rates available. For businesses that deal with a large volume of calls, they can avail of bigger savings by opting for high-volume discounts.

Any-device solution

Whether via the web, PC, Mac or Android or iOS phones, JustCall can field and take calls at any time. The dashboard makes it easy for you to manage your numbers, view call summaries, or place and receive calls. The built-in dialer can conveniently program your outbound calls to an assigned number while you receive your inbound queries from another number. 

CRM integration

A communication system software that easily integrates with your existing CRM or helpdesk software helps improve efficiency immensely. JustCall works with over 44 of the most popular CRM & Helpdesk tools available in the market today. These integrations help you save phone logs, notes, call outcomes and contact lists, call within the CRM software and access recordings and voicemails.

Easier setup and maintenance

Having a virtual local office instead of a brick-and-mortar one leads to a significant amount of savings. With no need to set up and maintain expensive offices or hire local staff, all you need to do is assign a local number to your support desk. JustCall’s efficient communications solution allows you to spend more time addressing actual customer concerns instead of scrambling for office spaces in different locations.

Overview of JustCall Features

  • Number availability in over 60+ countries
  • Auto-dialer
  • Bulk SMS campaigns
  • Real-time call monitoring
  • Auto reply SMS Bot
  • Appointment scheduler
  • Workflow and campaign automation
  • Integration with popular CRMs, Helpdesks, and marketing tools
  • Round-the-clock support

What Problems Will JustCall Solve?

Problem #1: Spare agents from manual and repetitive work

Support desks and sales agents for SaaS businesses usually perform manual tasks and perform repetitive inquiries and concerns day in and day out. This may lead to burnout and boredom for many employees. JustCall provides a number of automated features such as AutoDialer, automated SMS campaigns, integration with CRM and helpdesk software,  and voicemail drop that help automate common and repetitive tasks.

Problem #2: Improve business operations 

Ultimately, the objective of call center operations is to have a venue to air concerns about a product and provide support in resolving the matter. Instead of getting lost amid the volume of calls and the number of issues to address, JustCall provides numerous tools to ensure users stay on track. There are dashboard and analytics that keep track of team performance, IVR and Team extensions that funnel the calls for assignment to the most qualified agent, appointment schedulers to set the ideal dates and time to make calls, and call forwarding and profile badges to help agents review past callers and previous conversations.

Problem #3: Training of new sales and support reps

With the call center industry’s attrition rate, it pays to prepare for eventualities where you need to train newcomers quickly but efficiently. Features such as call monitoring help managers show new agents the ropes through a series of interventions: call whispering, barging and listening. Call analytics constantly monitor and report on each agent’s performance.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

JustCall Position In Our Categories

Since companies have particular business-related wants, it is wise they steer clear of buying a one-size-fits-all, “perfect” solution. Nonetheless, it would be almost impossible to try to stumble on such an app even among well-known software solutions. The practical thing to do can be to spell out the varied significant functions that necessitate deliberation like critical features, price plans, skill capability of staff, company size, etc. Then, you must do the research to a full extent. Read some JustCall review articles and scrutinize each of the applications in your shortlist more closely. Such comprehensive product investigation ensures you take out ill-fitting applications and select the system which has all the benefits you require company requires in sustaining growth.

Position of JustCall in our main categories:

TOP 10

JustCall is one of the top 10 Business Phone Systems products

TOP 10

JustCall is one of the 10 Communications Software products

TOP 20

JustCall is one of the top 20 Remote Work Software products

JustCall is also listed in the following subcategories:

Each enterprise has different wants and needs a system that can be customized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you search a software system, first be sure what you want it for. Read some JustCall Business Phone Systems reviews and ask yourself do you need basic functionality or do you need complex features? Are there any industry-specific features that you are searching for? Obtain the answers to these queries to assist your search. There are plenty of aspects that you need to reflect on and these include your finances, particular business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that offers all that you want to improve your company effectiveness and productivity.

How Much Does JustCall Cost?

JustCall Pricing Plans:

Free Trial

Standard

$25/user/month

Premium

$50/user/month

Quote-based Plan

Contact vendor

JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

For customers with custom requirements, contact the vendor for a quote-based plan.

User Satisfaction

Positive Social Media Mentions 30
Negative Social Media Mentions 3

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and JustCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with JustCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are JustCall pricing details?

JustCall Pricing Plans:

Free Trial

Standard

$25/user/month

Premium

$50/user/month

Quote-based Plan

Contact vendor

JustCall offers Standard and Premium plans that meet the needs of different users. Check out the details for each plan, and select the best one for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Note: Purchasing an annual subscription for the Standard Plan charges you only 11 months, with the 12th month free.

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

For customers with custom requirements, contact the vendor for a quote-based plan.

What integrations are available for JustCall?

JustCall integrates with the following business systems and applications:

  • ActiveCampaign
  • amoCRM
  • Agile
  • Capsule
  • Close.com
  • Copper
  • Dropbox
  • Engagebay
  • Freshdesk
  • FreshSales
  • Front
  • Gong
  • Google Calendar
  • Google Contacts
  • Groove
  • HelpScout
  • Helpwise
  • HubSpot
  • InfusionSoft
  • Intercom
  • Kustomer
  • Less Annoying CRM
  • Microsoft Outlook
  • Nimble
  • OnePageCRM
  • Ontraport
  • Pipedrive
  • Podio
  • re:amaze
  • Recruitee
  • Salesforce
  • Slack
  • Synchroteam
  • Vtiger CRM
  • Zapier
  • Zendesk
  • Zoho
  • Zoho Desk
  • Zoho Phone Bridge
  • Zoho Recruit
  • Zendesk Sell
  • Outreach
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Reviewed By Louie Andre
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