KnowledgeOwl Review

Our score: 8.0 User satisfaction: 97%

What is KnowledgeOwl?

KnowledgeOwl is a simple and straightforward knowledge base and authoring tool that doesn’t require its users to have advanced coding expertise. The platform helps users create professionally designed knowledge base websites without the help of designers and developers.

With KnowledgeOwl, users can easily craft online manuals, handbooks, knowledge bases, portals, user guides, help sites, software documentation, and more. The system simplifies the creation of knowledge base as well as the management of FAQs for websites and application to steer sales upward. KnowledgeOwl is also an ideal application to give end customers intuitive self-service help sites with powerful search engines.

The application is widely used in a variety of industries, such as education, retail, software development, and many others.

Overview of KnowledgeOwl Benefits

KnowledgeOwl is a knowledge base and helpful authoring tool that doesn’t require any coding knowledge. Write content just like you would in Microsoft Word using our full-featured rich text editor. You can create a beautiful, modern knowledge base website without developers or designers. KnowledgeOwl has a variety of prebuilt themes and layouts, but they can help design and customize your site free of charge. KnowledgeOwl is 100% web-based so there is nothing to download or install. Use it with any modern web browser.

Brand your knowledge base with your own logo, colors, styles, and domains. Create a website that completely matches your brand with no reference to KnowledgeOwl. You get complete control over the HTML, CSS, and JavaScript so you can make your site look and function however you want. Basically anything you can do on a website you can do inside KnowledgeOwl. The system offers an open API so you can build your own integrations to push information into and pull information out of your KnowledgeOwl account.

With KnowledgeOwl, you can download your individual articles to PDF as well as create a full or customized PDF download of your entire knowledge base or sections within it. You can also share and sync articles between categories and knowledge bases, allowing the same content to appear in multiple places.

KnowledgeOwl practices customer-driven development, so pretty much all the features and functionality you see are based on customer feedback. As a customer, you can help drive the development of the product.

Overview of KnowledgeOwl Features

  • FAQ database
  • Customer self-service
  • Internal knowledge base
  • Centralized and search-enabled repository
  • Table of content
  • File upload
  • Customizable homepages
  • Content/Contextual help
  • WYSIWYG and source editors
  • Drag-and-drop reordering
  • Media embedding
  • Customizable permalinks
  • Prebuilt templates
  • Multiple authors
  • Shared authoring
  • User roles and permissions
  • Article versioning
  • Reusable snippets library
  • Behavioral analytics
  • Global traffic analytics
  • Reporting
  • Video help callouts
  • Integrations

Awards & Quality Certificates

KnowledgeOwl Position In Our Categories

Since businesses have unique business requirements, it is only wise that they abstain from adopting an all-in-one, ”best” solution. At any rate, it would be difficult to try to pinpoint such an app even among recognizable software solutions.
The best step to do can be to list the varied major factors that necessitate careful thought like essential features, costing, technical skill ability of staff, business size, etc. The second step is, you must do your product research fully. Go over some KnowledgeOwl reviews and look into the other applications in your shortlist in detail. Such detailed research guarantee you avoid mismatched apps and select the system that provides all the benefits you require company requires to realize efficiency.

Position of KnowledgeOwl in our main categories:

TOP 200

KnowledgeOwl is one of the top 200 Customer Support Software products

TOP 50

KnowledgeOwl is one of the 50 Knowledge Management Software products

If you are considering KnowledgeOwl it may also be sensible to examine other subcategories of Customer Support Software gathered in our base of B2B software reviews.

It is crucial to note that hardly any software in the Customer Support Software category is going to be a perfect solution able to meet all the needs of different business types, sizes and industries. It may be a good idea to read a few KnowledgeOwl Customer Support Software reviews first as some software may perform well exclusively in a very small group of applications or be created with a really specific industry in mind. Others might function with an idea of being easy and intuitive and therefore lack advanced elements needed by more experienced users. There are also software that support a broad group of users and offer a powerful feature toolbox, however that frequently comes at a more significant cost of such a service. Make sure you're aware of your needs so that you pick a software that offers exactly the functionalities you look for.

How Much Does KnowledgeOwl Cost?

KnowledgeOwl Pricing Plans:

Free Trial

Base Plan


Additional Knowledge Base


Additional User

$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KnowledgeOwl reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with KnowledgeOwl. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based
  • Windows Mobile


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are KnowledgeOwl pricing details?

KnowledgeOwl Pricing Plans:

Free Trial

Base Plan


Additional Knowledge Base


Additional User

$20 user/month

KnowledgeOwl’s SMB and enterprise pricing is based on two things – the number of knowledge bases, and number of users involved. Here are the details:

Base Plan – $49/month

  • 1 Knowledge Base
  • 1 User
  • Unlimited Readers
  • All Features

Additional Knowledge Base – $30/month
Additional User – $20 user/month

What integrations are available for KnowledgeOwl?

KnowledgeOwl integrates with the following business systems and applications:

  • Single Sign On
  • Salesforce
  • Active Directory
  • Okta
  • Google Apps
  • Zendesk
  • Help Scout
  • Freshdesk
  • Kayako
  • Google Analytics
  • MixPanel
  • Hotjar
  • SnapEngage

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Reviewed By Nestor Gilbert
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