What are the best aspects of this product?
This app is very feature rich and very helpful support team.
What aspects are problematic or could work better?
May be a more slick/modern admin user interface.
What features/services would you like to see in future versions of this product?
Can'f think of any.
What specific problems in your company were solved by this product?
Perfect user support tool.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Doesn't have a support portal for customers.
Need to buy more license for extra domains.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?