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User review of LiveAgent

Easy to use and provides all the efficiency you might need!

- by Tautvydas Vaižgėla

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

All the tools it provides to work more efficiently! I really loved the canned response and predefine features. You can configure things in a way that suits you best. You can add certain filters and work through "To Solve" feature which basically opens new tickets in a one button manner based on what you have set up in your filters.

What aspects are problematic or could work better?

There aren't many issues with this software, just some occasional bugs which cause me to pause my work for a few moments, but that is not a big drawback.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

How many people in your company actively use this product?

most employees

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
4
very good
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