MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of LiveAgent
User review of LiveAgent

So far, so good. Easy set up, attentive (but not doting) customer service before the sale.

- by Winslow Jenkins

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Easy set up process. Powerful. On-the-fly changes to widgets and knowledge base. All the needed features.

What aspects are problematic or could work better?

Hard to understand the SIP phone set up, not sure who to get an account with or if we can use our exiting Google phone accounts. Hard to get specific information to see the chat widgets in action within a third-party app.

What features/services would you like to see in future versions of this product?

knowledge base search option in Chat widget in our site, not only in the knowledge base widget

What specific problems in your company were solved by this product?

Poor chat integration, very bad code, and clunky and complicated interface in Zendesk.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Online Media

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Zendesk

Why did you decide to change it?

poor support, bad integrations between the main software and the carious apps (such as Chat)

Are you satisfied with the change?

so far so good.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

almost nothing except lost money with Zendesk

What is your total annual cost for using this product?

will be $2200 or so for now, will go up when we add more help agents

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

yes, 20%

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Customer Support
4
very good
Share
Tweet
Share