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User review of LiveAgent

Good experience and support staff is very concise.

- by Sameer Salehin

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Very good customer support which is readily available whenever required.

What aspects are problematic or could work better?

All good - perhaps improvements can be made in allowing sub sections like zendesk does

What features/services would you like to see in future versions of this product?

There should be an option that when we create options for tickets it can work in tiers and not just offer standard options.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Transportation/Trucking/Railroad

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$75

What is your total annual cost for using this product?

$900

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

Got a special promo which allows 1 user for free

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Customization
3
ok

Security & Support

Security
4
very good
Customer Support
5
amazing
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