What are the best aspects of this product?
All in One Servicedesk Solution. Everything can be logged in a single ticket from e-mail, to phone call, to chats
What aspects are problematic or could work better?
Maybe more robust CRM.
What features/services would you like to see in future versions of this product?
Integration with Remote Control software and CMDB (assets per customer).
Contracts. One-Time support payment system.
Add customer ticket Quota's per month. When they go over it auto email with payment link to buy more.
What specific problems in your company were solved by this product?
Every SupportDesk issue you can imagine.
Are you a current user of this product?
How long have you been using this product?
What is your company size?
What is your industry?
Information Technology and Services
Did your company use a different software before this one?
What software did you use before?
The one with the kangaroo
Why did you decide to change it?
They did not deliver what i needed.
Are you satisfied with the change?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
One Time Buy back in the days..
What is your total annual cost for using this product?
for us.. special price ;-0
How long is your contract with the vendor?
Did you get any discount for this product? How much?