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User review of LiveAgent

Just the best Servicedesk Software – PERIOD!

- by Jeremy Otten

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

All in One Servicedesk Solution. Everything can be logged in a single ticket from e-mail, to phone call, to chats

What aspects are problematic or could work better?

Maybe more robust CRM.

What features/services would you like to see in future versions of this product?

Integration with Remote Control software and CMDB (assets per customer).
Contracts. One-Time support payment system.
Add customer ticket Quota's per month. When they go over it auto email with payment link to buy more.

What specific problems in your company were solved by this product?

Every SupportDesk issue you can imagine.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

Vision
Kayako
The one with the kangaroo

Why did you decide to change it?

They did not deliver what i needed.

Are you satisfied with the change?

Very!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

One Time Buy back in the days..

What is your total annual cost for using this product?

for us.. special price ;-0

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

alot!

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
5
amazing
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing
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