What are the best aspects of this product?
It's very user friendly; it's visual, intuitive, and it handles the main ticket statuses automatically in a very intuitive and logical way. Setting up the rules is very flexible. The pricing is very competitive, giving the full-featured ticketing option for the basic price.
What aspects are problematic or could work better?
It could have previous and next button on the tickets to browse without having to back to the list. It could also have
What specific problems in your company were solved by this product?
Better tracking of support requests, and better intra-office communication.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
Outlook did not offer enough tools to track client requests.
Are you satisfied with the change?
So far, yes.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
Yes - 30%