What are the best aspects of this product?
It’s been more than 2 years since me and my company started using Live Agent as our help desk software. Needless to say, the whole two years went very easily. You can rely on this software with closed eyes. A whole lot of unique and interesting features are present in the software which makes the whole experience of answering customer queries very fast and straightforward. Apart from receiving messages from social networking sites like Facebook, Twitter and receiving phone calls as well as emails, Live Agent allows us to chat live. Live chat helps to have a better interaction with our customers and it has certainly increased the number of customers we entertain daily. Our whole team is impressed by this software and simply loves it.
What aspects are problematic or could work better?
I have noticed that whenever there is some new feature in Live Agent, it is accompanied by a bug, but things get resolved in a matter of 24 hours.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year