What are the best aspects of this product?
The variety of customization options allows you to make your daily job so much easier and faster, by adding predefined answers, creating rules so LiveAgent itself could manage some tickets automatically, etc. It is just great with how much you can do with it. Options are limitless. After using it for over a year I find new features and available options for making daily work easier.
What aspects are problematic or could work better?
There could be more API call options and the support of LiveAgent themselves could be better.
Are you a current user of this product?