What are the best aspects of this product?
easy setup - chat buttons integration was piece of cake
many features (we\'re using mainly live chat and call center)
unlimited number of chat buttons - we placed different buttons on multiple websites
ability to chat and answer tickets simultaneously
detailed reports and statistics - can be filtered
What aspects are problematic or could work better?
design of interface - looks quite old-fashioned
it would be nice to have more themes to choose from
What features/services would you like to see in future versions of this product?
What specific problems in your company were solved by this product?
customer support - real time communication with website visitors
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?