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User review of LiveAgent

A lof of great features!

- by Domantas Gudeliauskas

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

We have more than 100 support agents and we mainly use LiveAgent for our customer support - live chat and ticketing. One of the best aspects of this software is ability to customize it the way you need it. For example, we have automated a lot of manual tasks with LiveAgent. It helped us to reduce tickets count and improved our customer support.

What aspects are problematic or could work better?

Sometimes updates are slow.
Software requires a lot of server resources

What features/services would you like to see in future versions of this product?

Better customer portal integration

What specific problems in your company were solved by this product?

You can automate a lot of tasks with LiveAgent. We managed to reduce our average response time and improve overall customer support.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

JivoChat

Why did you decide to change it?

JivoChat is slow, their support is bad and it does not have normal ticket system

Are you satisfied with the change?

Yes, we are more than happy.

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
4
very good
Customization
5
amazing

Security & Support

Security
4
very good
Customer Support
4
very good
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