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User review of LiveAgent

My overview about LaDesk

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The fact that the platform is very easy and practical captivated me. The "Getting Used" part helped me a lot by starting on it. Also, the fact that we can categorize and identify customers by name, email and tickets is very helpful. The stickers help us identify where we can do better work and where we are already good.

What aspects are problematic or could work better?

I would add more configuration tools on certain agents.

What specific problems in your company were solved by this product?

All types of issues, but LaDesk helped make it quickly.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Music

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
4
very good
Mobile Support
4
very good
Customization
4
very good

Security & Support

Security
4
very good
Customer Support
4
very good
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