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User review of LiveAgent

Outstanding help desk software

- by Gediminas Bučiūnas

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

- Automation features are really efficient and help provide quick and reliable support
- Ticketing, departments, SLAs and similar tools allow creating a good work environment
- Great features for communication between team members
- Statsitics and tracking that allow learning from mistakes and discovering places that need improvement

What aspects are problematic or could work better?

Did not encounter any issues. Sometimes the software may work a bit slow, but a lot depends on the connection and machine used at the time

What features/services would you like to see in future versions of this product?

More features on the mobile app

What specific problems in your company were solved by this product?

Providing long-term efficient customer support

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

JivoChat

Why did you decide to change it?

Not enough features

Are you satisfied with the change?

Yes

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

I was not the one to implement it, unfortunately.

What is your total annual cost for using this product?

I am not the one paying for it

Did you get any discount for this product? How much?

Dont have such information

FEATURE DETAILS

Key Features

Integrations
5
amazing
Collaboration Features
5
amazing
Mobile Support
3
ok
Customization
5
amazing

Security & Support

Security
5
amazing
Customer Support
5
amazing
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