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LiveAgent REVIEW

Service Desk Software

65 user reviews
USER SATISFACTION 100%
OUR SCORE 9.3

User reviews


User reviews in total: 65

40
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The most favorable review

Anonymous Reviewer

8 months ago


Pros: All in one tool to run an Online Business. I have been using Email and Chat feature. Call feature also available.

Cons: You can provide great Customer service with the help of LiveAgent.

The least favorable review

Vadim Bogdanov

2 years ago


Pros: Yes, But need more testing time. Better then freshdesk.

Cons: VOIP integration

Anonymous Reviewer
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Published 2 years ago
Verified
user
The fact that the platform is very easy and practical captivated me. The "Getting Used" part helped me a lot by starting on it. Also, the fact that we can categorize and...



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Allan Ferguson
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Published 2 years ago
Pro
review
Ease of use also the use of statistics is fantastic especially when tracking staff performance.




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Petras Brinko
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Published 2 years ago
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user
Pro
review
-Ease of use, nice user interface




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Linas Levanas
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Published 2 years ago
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user
The variety of customization options allows you to make your daily job so much easier and faster, by adding predefined answers, creating rules so LiveAgent itself could...



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Published 2 years ago
Verified
user
Pro
review
Livechat has features to invite other agents to join the chat. Also, you can leave notes on chats, tickets that are only visible for other agents and it helps to identify...



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Anonymous Reviewer
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Published 2 years ago
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user
Pro
review
easy setup - chat buttons integration was piece of cake




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Tautvydas Vaižgėla
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Published 2 years ago
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user
All the tools it provides to work more efficiently! I really loved the canned response and predefine features. You can configure things in a way that suits you best. You...



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Dovilė Tarutytė
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Published 2 years ago
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user
Pro
review
Liveagent is very user friendly. Even as a first time user, you don't have to take too much time getting used to it. It provides a bunch of great features. You can...



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Domantas Gudeliauskas
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Published 2 years ago
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We have more than 100 support agents and we mainly use LiveAgent for our customer support - live chat and ticketing. One of the best aspects of this software is ability...



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Gediminas Bučiūnas
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Published 2 years ago
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user
Pro
review
- Automation features are really efficient and help provide quick and reliable support




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