What are the best aspects of this product?
Covers just about every way a prospect or customer could communicate with our company. And it's all captured in one place.
What aspects are problematic or could work better?
Ironically, it's not straightforward to get help from LA itself. They used to have a help button in the portal which was removed. Meaning as a paying customer I have to open a browser tab and get to the generic support page. Not a great implementation.
What features/services would you like to see in future versions of this product?
I'd like to see multiple instances of the customer portal/knowledgebase. I need my knowledge bases segmented. Right now, there is only one monolithic KB.
What specific problems in your company were solved by this product?
Per above - we no longer miss incoming communications because we don't have to check multiple places - email, chat, phone, social media etc.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
Less than $1000 in labor
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
20% - special holiday promo