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LiveAgent REVIEW

Help Desk Software

70 user reviews
USER SATISFACTION 99%
OUR SCORE 9.5

User reviews


User reviews in total: 70

44
25
1
0
0

Average Rating:

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The most favorable review

Anonymous Reviewer

2 weeks ago


Pros: All in one tool to run an Online Business. I have been using Email and Chat feature. Call feature also available.

Cons: You can provide great Customer service with the help of LiveAgent.

The least favorable review

Vadim Bogdanov

1 year ago


Pros: Yes, But need more testing time. Better then freshdesk.

Cons: VOIP integration

Published 9 months ago
Verified
user
LiveAgent offers great options and features in order to provide great customer support. Within the software you can find automation options, departments, predefines and...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
There is no need to include third-party applications and services to have the tasks done. It is thus, an all in one solution. Multi-channels can be utilized to deliver...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
This is one of the best way to start online chat with our clients, customers and public. The product provides lot of settings that are great for beginners and...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
The software is very easy to use and offers a very clean and simple user interface. It is very handy to form chat widgets and put them into service. The customer support...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
We really like the base of knowledge and the customer support provided by this software. Our team and our customers are so much in love with the Support tickets and the...



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 11 months ago
Verified
user
Pro
review
All in one place




What do you think about this review? Great Poor
James Stoneham
Report a concern

Published 11 months ago
Verified
user
I like the flexability of being able have multiple buttons and multiple websites.



What do you think about this review? Great Poor
Anonymous Reviewer
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Published 11 months ago
Verified
user
Pro
review
We like the phone, chat functions. Being able to listen to the history of a phone call is wonderful, to make sure that we covered all questions/issues.



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
It has made the communication with customers easy, through various media options like email, social media and many more. We have sought great help from this and...



What do you think about this review? Great Poor
Anonymous Reviewer
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Published 11 months ago
Verified
user
It offers a would price for all the features it offers, it's fast and it's not complicated to use.



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