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LiveAgent REVIEW

Help Desk Software

70 user reviews
USER SATISFACTION 99%
OUR SCORE 9.5

User reviews


User reviews in total: 70

44
25
1
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Average Rating:

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The most favorable review

Anonymous Reviewer

3 weeks ago


Pros: All in one tool to run an Online Business. I have been using Email and Chat feature. Call feature also available.

Cons: You can provide great Customer service with the help of LiveAgent.

The least favorable review

Vadim Bogdanov

1 year ago


Pros: Yes, But need more testing time. Better then freshdesk.

Cons: VOIP integration

Chris Neale
Report a concern

Published 11 months ago
Verified
user
That it has everything you need for a support/help desk situation




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Anonymous Reviewer
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Published 11 months ago
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user
Ease of use and customer support. Given the product is not as functional as some of the bigger apps it makes it easier to use too.



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Equipe Assyst
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Published 11 months ago
Verified
user
We used Zendesk before and I'm can tell that Live Agent is faster, cleaner and more easy to use.




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Published 12 months ago
Verified
user
Pro
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Angela Nordin
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Published 12 months ago
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user

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Derek Hollier-Day
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Published 12 months ago
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user
Pro
review
Allows use of multiple accoutns for multiple departments and does so reasonably well



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Published 12 months ago
Verified
user
What I like best about Live Agent that it works without me taking any tension of a server running some apps as it is totally cloud based. Features like filters and simple...



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Clinton Forrester
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Published 12 months ago
Verified
user
LiveAgent is a one stop shop for all your ticketing needs. With the ability to intergrate social media messages into the system along with the live chat, email and now...



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Published 12 months ago
Verified
user
What I like about Live Agent is that all the emails which I receive are shown as tickets. When you revert to a particular mail, the color automatically changes to grey...



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Published 12 months ago
Verified
user
Before switching to LiveAgent, I had a history with Freshdesk. Though it worked perfectly for me, but at some point of time, I was really frustrated with some of the...



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