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LiveAgent REVIEW

Help Desk Software

70 user reviews
USER SATISFACTION 99%
OUR SCORE 9.5

User reviews


User reviews in total: 70

44
25
1
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0

Average Rating:

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The most favorable review

Anonymous Reviewer

3 weeks ago


Pros: All in one tool to run an Online Business. I have been using Email and Chat feature. Call feature also available.

Cons: You can provide great Customer service with the help of LiveAgent.

The least favorable review

Vadim Bogdanov

1 year ago


Pros: Yes, But need more testing time. Better then freshdesk.

Cons: VOIP integration

Vadim Bogdanov
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Published 1 year ago
Verified
user
Yes, But need more testing time. Better then freshdesk.



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Geoff Brandt
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Published 1 year ago
Verified
user
Pro
review
Covers just about every way a prospect or customer could communicate with our company. And it's all captured in one place.



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Winslow Jenkins
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Published 1 year ago
Verified
user
Easy set up process. Powerful. On-the-fly changes to widgets and knowledge base. All the needed features.



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Sameer Salehin
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Published 1 year ago
Verified
user
Very good customer support which is readily available whenever required.



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Heinz Bröskamp
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Published 1 year ago
Verified
user
It is including Customer Portal, Chat, Tickets, Email and help docs in one app



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Sabrina Brawley
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Published 1 year ago
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user
Pro
review
It's very convenient to be able to combine the ticketing system with our Live Chat to keep everyone organized and on the same page. It's a fairly user-friendly interface...



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Valerio Fioretti
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Published 1 year ago
Verified
user
Pro
review
This app is very feature rich and very helpful support team.



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Karl Steinke, MBA
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Published 1 year ago
Verified
user
This is the kind of service one should expect in 2017. It's easy to setup, scalable and works well.



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Jeremy Otten
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Published 1 year ago
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user
All in One Servicedesk Solution. Everything can be logged in a single ticket from e-mail, to phone call, to chats



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Anonymous Reviewer
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Published 1 year ago
Verified
user
It's very user friendly; it's visual, intuitive, and it handles the main ticket statuses automatically in a very intuitive and logical way. Setting up the rules is very...



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