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M-Files Review

M-Files
Our score: 8.8 User satisfaction: 100%

What is M-Files?

Content management platform M-Files is designed to help businesses in information and document management, organization and tracking. It is highly-suited to small and large companies in a variety of sectors. The system hosts myriad features that are bound to benefit any organization, which include mobile optimization, version control, e-signature support, document templates, offline access, permission control and automated workflows. It comes with a search engine that efficiently finds documents based on document type, names and keywords, among others.

M-Files even lets users search inside the text of documents. The solution has workflow automation tools, a good example of which, is its notification of relevant users whenever document changes need reviewing or approval. Users can send invites and edit documents simultaneously with its co-authoring feature. The tool integrates seamlessly with popular apps like Microsoft Dynamics, Salesforce, SAP and NetSuite.

M-Files also comes with a number of enterprise-grade information management assets. Within organizations, the information can be shared in a secure way, the same as among key stakeholders or team members. While making important business decisions, key users can find and track the information they need, and use it to fulfill the content based requirements. 

It can be used flexibly on-premise, in cloud or via hybrid deployment systems, offering a user-friendly interface for the users to work with. With a variety of management tools such as document management, content management, integrations, and versioning, M-Files can help businesses create hundreds or even thousands of files on everyday basis without any worry regarding their retrieval or storage.

Overview of M-Files Benefits

M-Files covers all your document management requirements and helps resolve problems that if left unchecked could wreak havoc in an organization’s document management processes. The software offers benefits that could help avoid these problems. Here are some of them:

Central Information Repository

The system serves as a central storage for all documents, allowing users to search and find documents and identify who last edited them. All documents are organized and easily accessible, eliminating the need to remember saved locations and versions. Storing a document is fairly simple, all you need to do is save the document and indicate the content type. Document searching is also a breeze, with the system finding the right document every time.

Ease-of-Use

Navigating the dashboard is quite easy and does not require a steep learning curve. This is due to the fact that the platform directly integrates with Windows Explorer. The document storage system can be accessed the way you would a disk drive, which also supports a drag-and-drop functionality. To complement this feature, the vendor made the product highly-useable. It basically conforms with how individuals work, and can be used without consulting a manual.

Document Security

It’s a fact that most people want their documents kept secure, without anybody editing them. M-Files can protect your documents by simply checking the document out in the system while making updates. Everyone can see the changes you’ve made or even make additional edits given the right permission. Aside from this, old document versions can be preserved and reverted to as needed.

Document Sharing

Document sharing, both internally and externally cannot be avoided. Good thing M-Files allows for such, helping users share docs to outside parties or with colleagues while keeping everything organized and streamlined. The solution also gets rid of the need to send email attachments as it can send a direct link to any document, which keeps getting updated all the time. Role- and metadata-based security allow the software to both restrict and enable access to specific documents, making sure that only relevant people are able to view specific files.

Dynamic Views

M-Files generates virtual folders that can automatically organize your data. These folders allows for the easy management and viewing of items. Document views are also done in a way that is best for the way you work. In addition, users are able to view virtually all data, including contacts and invoices, allowing for total visibility into your entire business. What’s even better is that everything can be viewed from mobile devices that run on iOS, Windows and Android.

Overview of M-Files Features

  • Co-authoring
  • Email notifications
  • Dynamic Views
  • Remote mobile access
  • File scanning and capture
  • CRM, Accounting and ERP integrations
  • Shareable links
  • Workflow automation
  • Access permissions
  • Log and audit trail
  • Check-out and check-in features
  • “Full text” and metadata search
  • Automatic version naming and numbering
  • Filters and sort functions
  • M-Files open API
  • Version management
  • Windows Active Directory support
  • Windows applications integration
  • Industry regulation compliance
  • M-Files hyperlinks and shortcut
  • No folders
  • Faster searches
  • Familiar User Interface
  • Office integration
  • Share/Social
  • Mobile optimized
  • Workflows
  • Document templates
  • User permissions
  • Scan and OCR
  • Annotations
  • Compliance
  • Security

What Problems Will M-Files Solve?

There are a great number of things that could go wrong in document management. M-Files helps organizations not only avoid such but resolve them altogether. Here are some of them:

Document Security/Accessibility

Many systems out there provide great accessibility at the expense of data security. M-Files has struck a balance between the two by keeping documents safe while ensuring that everyone gets the access to needed documents. With the solution, user permissions are automatically and dynamically set.

Easy Document Sharing

Having problems sharing documents with other people? With M-Files you need not use additional software to make this happen. Document sharing becomes as easy as a single right click. This is very useful not only in sharing but collaborating with colleagues as well.

Quick Searches

Misplaced documents and even forgotten filenames could be huge problems for businesses. M-Files gets rid of traditional folders, organizing documents based on what they are. This way users will never have to worry about forgotten locations or even get confused with their many versions.

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

M-Files Position In Our Categories

Keeping in mind companies have unique business demands, it is logical they steer clear of preferring an all-encompassing, ”best” business application. At any rate, it is almost impossible to try to pinpoint such application even among popular software systems. The better step to do would be to list the different vital functions that call for a inspection like crucial features, price plans, skill capability of staff, company size, etc. Next, you should perform your research systematically. Read these M-Files evaluations and look into the other solutions in your list in detail. Such all-encompassing product research guarantee you drop mismatched apps and select the one that delivers all the tools you require company requires for optimal results.

Position of M-Files in our main categories:

TOP 20

M-Files is one of the top 20 Content Management Software products

M-Files is also listed in the following subcategories:

It is crucial to keep in mind that virtually no software in the Content Management Software category is an ideal solution that can fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few M-Files Content Management Software reviews first as certain software might excel just in a really narrow set of applications or be created with a really specific industry in mind. Others can work with an intention of being easy and intuitive and as a result lack complex elements welcomed by more experienced users. You can also find apps that cater to a large group of users and give you a complex feature toolbox, but this frequently comes at a more significant cost of such a service. Make sure you're aware of your requirements so that you purchase a service that has exactly the functionalities you look for.

How Much Does M-Files Cost?

M-Files Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

M-Files is priced on quote basis, meaning that the company tailors an individual SMB/enterprise pricing package for each user. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 37
Negative Social Media Mentions 0

We realize that when you make a decision to buy Content Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and M-Files reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with M-Files. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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M-Files Comparisons

M-Files user reviews

How we implemented M-Files in our local government unit

Read full review >
Alexandria
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.11.2019 Company Size: Industry: Government Administration

M-Files has streamlined our content management

Read full review >
Bonita
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.11.2019 Company Size: Industry: N/A

A competent solution that grows with you

Read full review >
Kassandra
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.11.2019 Company Size: Industry: N/A

A software that has streamlined the rollout of organizational policies

Read full review >
Marley
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.10.2019 Company Size: Industry: Hospital & Health Care

User-friendly and adaptable software for managing files and documents

Read full review >
Darby
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: Industry: Hospital & Health Care

What are M-Files pricing details?

M-Files Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

M-Files is priced on quote basis, meaning that the company tailors an individual SMB/enterprise pricing package for each user. Contact the company for more details, and ask for your quote.

What integrations are available for M-Files?

M-Files integrates with the following systems and applications:

  • Microsoft Office
  • Microsoft SharePoint
  • Microsoft Dynamics CRM
  • Salesforce CRM
  • AutoCAD, AutoCAD LT, and Autodesk
  • SAP
  • Solution Catalog
  • Microsoft Outlook

M-Files average rating:

Average score
4.3/5 (9 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Elouise

PROS: M-Files has many modules but the best one for me is its Quality Management aspect. It has allowed me to arrange and track documents and data in our system, making it a helpful tool for our business that has to stay compliant with rules and regulations. M-Files has been advantageous for us in managing a wide range of tasks using a turnkey method. It is also a great solution because it offers different deployment options: on-premises, in the cloud, or hybrid environment.

CONS: There is nothing to dislike about M-Files because it is an integrated solution with SAP, Salesforce, NetSuite, and SAP among the only few third-party software it can connect with.

Reviewed 8 months ago

Read full review >

The least favorable review

Ena

PROS: M-Files can connect with our operating system's folder explorer. Because of this, we can adapt it easily because it does not require special skills (aside from installing and configuring it). It has powerful search features, too. It enables us to find the most relevant information because of its scoring method. On top of that, M-Files supports our complex workflows as well as our unique document management system because of its ability to read metadata.

CONS: M-Files can be slow and unresponsive when the amount of data it handles becomes too large because of its reliance on Firebird as an integrated database. Moreover, M-Files should be improved by integrating electronic signatures as core functionality and not as a paid option.

Reviewed 8 months ago

Read full review >

More reviews from 9 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

How we implemented M-Files in our local government unit

Read full review >
Alexandria
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.11.2019 Company Size: Industry: Government Administration

PROS: The top features of M-Files are its user-friendliness and exceptional search functionality. Because of it, we no longer have to think about where our files now. Rather, we now think about exactly what kind of document we are facing in the search results. Furthermore, despite its powerful capabilities, M-Files remains intuitive and responsive even on mobile devices. It also helps our business that this software can synchronize with Microsoft software.

CONS: A product can always be better but in the case of M-Files, there is not much to work on. They are already working hard on their R&D and their AI integration, which could be a boon for them. It would be great if they could connect with OneDrive faster to make its integration with Microsoft's suite complete.

What do you think about this review? Great Poor

M-Files has streamlined our content management

Read full review >
Bonita
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.11.2019 Company Size: Industry: N/A

PROS: M-Files has been a boon to our business from the very first time we set it up and used it. It offers top-notch security and it even provides adequate cloud storage space for our files. It does not scrimp on accessibility either because we can use it on desktops, laptops, smartphones, and tablets. Also, we never encounter problems with uploading, editing, and sharing files. As such, we have increased our productivity.

CONS: M-Files is a well-rounded tool. With regards to its features, there is nothing to dislike. Unfortunately, it is rather steep for small businesses.

What do you think about this review? Great Poor

A competent solution that grows with you

Read full review >
Kassandra
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.11.2019 Company Size: Industry: N/A

PROS: M-Files is easy in all aspects: deployment, installation, and usage. It has helped us organize our information so that instead of looking for folders where to save files and documents, we can just find them wherever they are. This works well because of the filters and segments that each user can create. It also helps that the solution has a visual work process creator and a simple administrative module. It works well with Windows OS, Microsoft Office, too. On top of that, it works even on mobile without problems.

CONS: It's sad that there is no perpetual license for the latest version of M-Files. Its entire pricing model has changed. While this is understandable, it is bothersome that it changes often. More than that, it does not work on macOS. Even on Windows, it is problematic because it cannot count how many documents you have in the system, something that our company needs for our backlogs. Additionally, OCR is not accurate and is also difficult to configure.

What do you think about this review? Great Poor

A software that has streamlined the rollout of organizational policies

Read full review >
Marley
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.10.2019 Company Size: Industry: Hospital & Health Care

PROS: M-Files offers adaptable work processes that we can configure to our needs, especially when it comes to alerts, document review, and document approval flows. It is very flexible too to that point that each user can personalize the system for their use, something that our employees are very grateful about. What's more, it is accessible to everyone, including external collaborators, without making sensitive information vulnerable. It is also magnificent that it can integrate with Windows file manager and any data source in the network.

CONS: I don't have much negative to say about M-Files. However, it would be great if the interface is improved, as it can be confusing to a new user. The M-Files websites also need more visual resources and learning materials, such as video demonstrations, to help users maximize the use of the product.

What do you think about this review? Great Poor

User-friendly and adaptable software for managing files and documents

Read full review >
Darby
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: Industry: Hospital & Health Care

PROS: M-Files has assisted our hospital by giving us tools to better manage information without us having to go through intensive configurations. It has a smart metadata function that smooths out the progression of projects and the interfacing of other solutions. Moreover, it works well on any device.

CONS: I have not yet encountered anything to dislike about M-Files.

What do you think about this review? Great Poor

Reliable content management software

Read full review >
Ena
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2019 Company Size: Industry: Computer Software

PROS: M-Files can connect with our operating system's folder explorer. Because of this, we can adapt it easily because it does not require special skills (aside from installing and configuring it). It has powerful search features, too. It enables us to find the most relevant information because of its scoring method. On top of that, M-Files supports our complex workflows as well as our unique document management system because of its ability to read metadata.

CONS: M-Files can be slow and unresponsive when the amount of data it handles becomes too large because of its reliance on Firebird as an integrated database. Moreover, M-Files should be improved by integrating electronic signatures as core functionality and not as a paid option.

What do you think about this review? Great Poor

M-Files is a very capable application with wide integration

Read full review >
Elouise
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: Industry: Telecommunications

PROS: M-Files has many modules but the best one for me is its Quality Management aspect. It has allowed me to arrange and track documents and data in our system, making it a helpful tool for our business that has to stay compliant with rules and regulations. M-Files has been advantageous for us in managing a wide range of tasks using a turnkey method. It is also a great solution because it offers different deployment options: on-premises, in the cloud, or hybrid environment.

CONS: There is nothing to dislike about M-Files because it is an integrated solution with SAP, Salesforce, NetSuite, and SAP among the only few third-party software it can connect with.

What do you think about this review? Great Poor

A standout ECM software that has innovations for data architecture

Read full review >
Jamie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.09.2019 Company Size: Industry: N/A

PROS: What makes M-Files an excellent tool are its ability to centralize information without being tied to a single database or data source. It is also beneficial because of its ability to offer more value to the business and its capability to cut down redundant tasks. Moreover, it has a wide array of connectors to interface it with other software. It has other functionalities that are helpful as well such as electronic signature and data capture. And of course, I have to mention that it is seamlessly and tightly integrated with Windows and Microsoft Office. On top of it all, M-Files has a first-rate support team.

CONS: M-Files is not the best when it comes to user experience in the ECM niche. It is also problematic in terms of responsiveness on web browsers. Also, M-Files leaves a lot of networking and configuration on the client rather than helping them set those up properly.

What do you think about this review? Great Poor

M-Files is superior in being intuitive and efficient

Read full review >
Quinten
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2019 Company Size: Industry: Education Management

PROS: M-Files is a user-friendly application that can synchronize with multiple data sources like Microsoft Office, SAP, and Dynamics CRM. It has been beneficial to our company in retrieving the files and documents we need.

CONS: There is nothing I do not like about M-Files because it is a huge timesaver that can adapt to our requirements. On top of that, there are no surprise charges even though it can store a large volume of information in its database.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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