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MightyCall Review

MightyCall
Our score: 8.5 User satisfaction: N/A

What is MightyCall?

MightyCall is an advanced VoIP system built to aggregate all customer queries from phone calls, emails, and social media, into one queue to streamline the tracking of issues. Its target audience are predominantly small and mid-tier market participants who rely on delivering quality phone services, and collating client data in a less time-consuming manner.

What users get with MightyCall is in fact a centralized virtual receptionist system that processes all calls clients receive via toll-free, local, or vanity phone numbers. With all calls seamlessly routed to the proper departments and people, users have no room to worry about handling a large volume of calls from customers and existing clients. As your business grows and develops, MightyCall follows.

What makes MightyCall even more practical is the array of premium features like the ClickConnect, direct calls-to-action embedded on business websites, blogs, online stores, and several similar shortcuts used to convert random visitors into paying customers. To support traditional expectations and existent database connections, MightyCall will also connect to any telephone device you have in place, including landline and conference numbers, and even the mobile devices of your team members.

MightyCall uses the cloud-hosting and simplicity tricks to make users fond of its intuitive interface, and supports such affection even further with reliable and knowledgeable support. Customers will also appreciate the native mobile apps, and the opportunity to blend it easily within their software architecture, as MightyCall now integrates with a vast number of third-party applications.

Overview of MightyCall Benefits

How exactly does MightyCall enhance business productivity? To start with, it gives businesses an added oomph to their professional image with a very useful and reliable virtual phone system. The double take, nevertheless, is that the same phone system will nurture customer relationship, collect feedback, and tackle all types of queries and requirements.

A secure local, vanity, toll-free or international phone number

The MightyCall service was designed to give customers dedicated local, vanity, toll-free or even international numbers they can use to reach (be reached by) customers from different locations. Users can choose between a new vanity number that makes their brand look more credible and professional, or a dedicated port for their existent numbers and devices, so that they won’t lose traction with their existent customers. MightyCall can be connected to any conference or landline number, office device, or agent’s mobile phone. The choice is up to you!

Virtual service environments, where you don’t have to install, maintain, or update anything

What users find particularly useful about MightyCall is that it is completely cloud-hosted, and they won’t be required to undergo complex trainings and expensive installations. In a revolutionary manner, MightyCall transfers all service delivery operations in cloud, and helps the new team save money, time, and of course – some valuable office estate.

The 24/7 auto-attendant and invisible receptionist

MightyCall is well-known by its Virtual Receptionist feature, which not only streamlines communication with customers, but makes sure they’re taken really good care of. From their perspective, you’re a credible and professional deliverer who pays attention to each customer, while from yours, you’re running a successful service department where no query falls through the cracks. Put into perspective, this means that the client will get a welcoming message and get listed into an activity queue until his query is redirected to the right agent. Voice mail and voice-to-text transcriptions are also available upon request, and the number can be replaced with professional digits if the agent requires so.

What is even more important from a business point of view is that MightyCall makes the most of each client communication. Thanks to its intelligent structure and features such as Social Media and Email trackers, you will soon use it to gather customer data and turn it into operable intelligence, and follow the progress of each agent to tackle suspicious issues.

An instant calling widget embedded on your business website

Another important benefit from using MightyCall is that this VoIP will make your contact data easily and instantly accessible to future customers. When a random visitor checks out your service and fells intrigued to find out more, he can do so by pressing a single Call button. Since most users nowadays shop and order from mobile devices, this will be a valuable factor for them to consider you as their provider.

Dedicated mobile apps

All MightyCall subscribers receive dedicated iOS and Android apps their agents can install on any smart phone/device. The purpose is to make service available even when out of the office, and do so without covering additional fees and installation expenses. The mobile apps are just as functional as the desktop ones, meaning that they record call logs from your clients, and provide you with their email addresses, phone numbers, and social media accounts.

Reliable and knowledgeable support

Despite of being incredibly easy to use, MightyCall still ensured all customers will get professional help in need, and its team is thus available via live chat, phone, email, or ready to answer personalized and complex tickets. Access to support is also not limited to the plan users have chosen.

Overview of MightyCall Features

  • Call Forwarding
  • Local, Toll-Free, or Vanity Number or Port Existing Number
  • Voicemail
  • Custom Call Menus
  • “Contact Us” Widget
  • Click-to-Call Widget
  • Activity Dashboard
  • Free Mobile Apps for iOS and Android
  • Activity Queue
  • Click-to-Call Widget for WordPress
  • Social Media Tracker
  • 24 hour Auto Attendant/Virtual Receptionist
  • Transfer Calls
  • International Forwarding for Extensions
  • SMS
  • Ring Groups & Group Call Alerts
  • Custom Extensions/Dial by Extension
  • Voicemail to Text Transcriptions
  • Separated Voicemail per Employee
  • Integrated To-Do List
  • Email and Task Tracker
  • Integration API

MightyCall Position In Our Categories

Because companies have distinctive business-related requirements, it is only prudent they abstain from picking a one-size-fits-all, ”best” software system. Still, it is nearly futile to try to find such a software solution even among branded software products.
The best step to do is to write down the numerous important factors which entail investigation like key features, price terms, technical skill capability of the users, company size, etc. Next, you must perform the research to a full extent. Read these MightyCall reviews and explore each of the software options in your shortlist in detail. Such well-rounded product investigation ascertains you drop unsuitable software solutions and select the system that meets all the function your company requires to be successful.

Position of MightyCall in our main categories:

TOP 50

MightyCall is one of the top 50 Business Phone Systems products

TOP 50

MightyCall is one of the 50 Communications Software products

TOP 100

MightyCall is one of the top 100 Customer Support Software products

MightyCall is also listed in the following subcategories:

It is important to keep in mind that almost no service in the VoIP Software category is a perfect solution that can meet all the needs of different business types, sizes and industries. It may be a good idea to read a few MightyCall VoIP Software reviews first as some software might perform well just in a really narrow set of applications or be prepared with a really specific type of industry in mind. Others may work with an intention of being easy and intuitive and as a result lack complicated elements needed by more experienced users. You can also come across software that support a large group of customers and provide a rich feature set, however that usually comes at a more significant cost of such a software. Be certain that you're aware of your requirements so that you buy a service that has exactly the elements you search for.

How Much Does MightyCall Cost?

MightyCall Pricing Plans:

Free Trial

Basic

$19.99/month

Standard

$39.99/month

Ultimate

$99.99/month

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a 7-day free trial and a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $19.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number
  • Unlimited users

Standard – $39.99/month

  • Unlimited calling
  • 5 Toll-free or local numbers
  • Unlimited users
  • Call recording
  • Voice to Text transcription
  • Deskphone & Softphone support

Ultimate – $99.99/month

  • Unlimited calling
  • 10 Toll-free or local numbers
  • Unlimited users
  • Call recording
  • Voice to Text transcription
  • Deskphone & Softphone support
  • API

All plans include:

  • Unlimited Extensions
  • Unlimited Text messages
  • Vanity Number
  • Auto-attendant
  • Voicemail to email
  • Business Hours
  • Custom Greetings
  • Caller ID
  • Conference Calls
  • Activity Queue
  • Web-phone
  • Social media integration
  • Web widgets

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MightyCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MightyCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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MightyCall Comparisons

MightyCall user reviews

Helps me to increase my customers’ satisfaction

Read full review >
Bob
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2018 Company Size: More than 100 Employees Industry: Computer Software

Great… WHEN it works.

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.06.2018 Company Size: 1-10 Employees Industry: Leisure, Travel & Tourism

What are MightyCall pricing details?

MightyCall Pricing Plans:

Free Trial

Basic

$19.99/month

Standard

$39.99/month

Ultimate

$99.99/month

MightyCall offers three SMB and enterprise pricing plans for users to choose from to cater to their specific needs.

Upgrades/Downgrades are possible at any point in time. There is also a full tour available that lets you see the software in action first. You can easily schedule a MightyCall live presentation here.

In addition, the company doesn’t impose any long-term contractual obligations, and offers a 7-day free trial and a flexible, 30-days money return policy.

Take a look at the pricing details and select the best plan for your company:

Basic – $19.99/month

  • 1000 Talk minutes
  • 2 Toll-free or local number
  • Unlimited users

Standard – $39.99/month

  • Unlimited calling
  • 5 Toll-free or local numbers
  • Unlimited users
  • Call recording
  • Voice to Text transcription
  • Deskphone & Softphone support

Ultimate – $99.99/month

  • Unlimited calling
  • 10 Toll-free or local numbers
  • Unlimited users
  • Call recording
  • Voice to Text transcription
  • Deskphone & Softphone support
  • API

All plans include:

  • Unlimited Extensions
  • Unlimited Text messages
  • Vanity Number
  • Auto-attendant
  • Voicemail to email
  • Business Hours
  • Custom Greetings
  • Caller ID
  • Conference Calls
  • Activity Queue
  • Web-phone
  • Social media integration
  • Web widgets

What integrations are available for MightyCall?

MightyCall supports integrations with the following business systems and applications:

  • Yola
  • GoDaddy
  • Wix
  • Parallels
  • Basekit
  • Ecwid
  • IBS Group
  • Mastertelekom
  • Group Upiter
  • The Intersvyaz Group
  • Ekspilayn
  • OBIT
  • Vec.md
  • MicroTest
  • Lanka
  • Teleopti
  • Terrasoft
  • LuxBase
  • Medical Group
  • MADIV
  • Imtradex GmbH

MightyCall average rating:

Average score
4.3/5 (2 user reviews)
4/5

Overall Impression

3/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Bob

PROS: I love the Mightycall software, because allows us to adapt to our customers’ needs and to help them immediately. They have wonderful and of course very helpful features such as: Call forwarding and routing, Click-to-Call phone number for those who use mobile devices, great and professional call center greetings. Also, I need to mention that you have free trial version, the price is great as well.

CONS: What I don’t like about this software is that they constantly increase their prices. For e.g. the basic plan is now $20, the free account is only for 14 days- trial version. They have constant updates and price hikes.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The app is easy to use, and when things are working the way they should, it's a good service

CONS: Customer service is the WORST ever. They do not answer calls, and getting an answer via email can take weeks of sending repeated requests, even when the request for help is extremely urgent, like when there's a problem with the system

Reviewed 1 year ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Helps me to increase my customers’ satisfaction

Read full review >
Bob
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love the Mightycall software, because allows us to adapt to our customers’ needs and to help them immediately. They have wonderful and of course very helpful features such as: Call forwarding and routing, Click-to-Call phone number for those who use mobile devices, great and professional call center greetings. Also, I need to mention that you have free trial version, the price is great as well.

CONS: What I don’t like about this software is that they constantly increase their prices. For e.g. the basic plan is now $20, the free account is only for 14 days- trial version. They have constant updates and price hikes.

What do you think about this review? Great Poor

Great… WHEN it works.

Read full review >
Anonymous Reviewer
2/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.06.2018 Company Size: 1-10 Employees Industry: Leisure, Travel & Tourism

PROS: The app is easy to use, and when things are working the way they should, it's a good service

CONS: Customer service is the WORST ever. They do not answer calls, and getting an answer via email can take weeks of sending repeated requests, even when the request for help is extremely urgent, like when there's a problem with the system

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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