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NetBase REVIEW

Social Media Management Software

29 user reviews
USER SATISFACTION 94%
OUR SCORE 8.4

User reviews


User reviews in total: 29

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The most favorable review

Rebecca

9 months ago


Pros: There is no other platform that even comes close to what NetBase offers in analyzing sentiment and sentiment drivers. Whenever I need help with the product, I very much appreciate how helpful and knowledgable the Netbase account manager and social analyst team are. They are always available to help me out.

Cons: Occasionally I am overwhelmed by the incredible number of options for analysis. The dashboard feature is also really confusing to set up. But once you figure it out, it can be such a powerful tool.

The least favorable review

Irving

1 year ago


Pros: Being able to make use of current industry themes and creating your own in driving comparisons has been most helpful. What makes the tool standout is how it can let you make your own dashboard with relevant views found to your listening objective.

Cons: It'd be great to be able to click on specific peaks and lows to observe conversations without going through filter edits on a certain day. While there are thresholds related with accounts, it's normal in utilizing a conversation sample. Sometimes 10% view isn't enough for a sample in landing such gems that you can respond to or acquiring a complete picture of the conversation made. It'd be nice if a step can be seen between the Decahose and Firehose sample.

Published 1 year ago
Verified
user
This an intelligent and intuitive platform I have ever worked with. It provides great insight that we couldn’t be able to get without it. It is time saving-product, and...



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Published 1 year ago
Verified
user
There is not one specific thing that I like best about NetBase, Nevertheless, NetBase is my favourite tool to use to do my research work. I try and use it for my clients...



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Published 1 year ago
Verified
user
Netbase helps us to solve many business problems and questions, we are able to solve campaign performance...



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Published 1 year ago
Verified
user
We use Netbase as primary tool for tracking social activities in our organization. We really like its reliability for mentions and author counts. Text-analytics tool (for...



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Published 1 year ago
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Published 1 year ago
Verified
user
NetBase is suitable for any new business, research, exploring broad topics, and seeking out sub-trends. It's able to dive into deeper sentiment level and behaviors of...



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Published 1 year ago
Verified
user
I love the emotional intelligence built into NetBase. It provides a level of insight that we otherwise wouldn't have been able to receive. It also saves my team hours of...



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Published 1 year ago
Verified
user
NetBase has by far some of the best features for a social intelligence tool in the market, such as cross-tabs, geography to the city and metro level, the Brand Passion...



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Published 1 year ago
Verified
user
NetBase does a great job getting to a deeper level of sentiment and behaviors/attitudes The highly flexible platform lets you cut and filter your data quickly. Their NLP...



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Published 1 year ago
Verified
user
I like the emotional intelligence embedded within the platform. This tool offers a nice insight level that wouldn't have gotten otherwise. It saved my team a lot of hours...



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