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7 months ago
Pros: There is no other platform that even comes close to what NetBase offers in analyzing sentiment and sentiment drivers. Whenever I need help with the product, I very much appreciate how helpful and knowledgable the Netbase account manager and social analyst team are. They are always available to help me out.
Cons: Occasionally I am overwhelmed by the incredible number of options for analysis. The dashboard feature is also really confusing to set up. But once you figure it out, it can be such a powerful tool.
10 months ago
Pros: Being able to make use of current industry themes and creating your own in driving comparisons has been most helpful. What makes the tool standout is how it can let you make your own dashboard with relevant views found to your listening objective.
Cons: It'd be great to be able to click on specific peaks and lows to observe conversations without going through filter edits on a certain day. While there are thresholds related with accounts, it's normal in utilizing a conversation sample. Sometimes 10% view isn't enough for a sample in landing such gems that you can respond to or acquiring a complete picture of the conversation made. It'd be nice if a step can be seen between the Decahose and Firehose sample.
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