What are the best aspects of this product?
We implemented NetSuite in a small business and we were using it for accounting, manufacturing, inventory and website features. I like that whole data is in one place and this helps us to get deeper insight into sales, customers, marketing and purchasing. Also, the other thing that I like about this tool is the fact that is highly customizable and it can be tuned to do everything.
What aspects are problematic or could work better?
My team gets easily frustrated when managing this system and they constantly need IT department. But I haven’t found solution that offers this kind of flexibility. Furthermore, I have heard that the system is old-fashioned and clunky, it is a fact that it doesn’t have modern look but this is because the system is highly customizable, we can easily rearrange the fields on the screen and add new fields to the interface.
What specific problems in your company were solved by this product?
In the past we run three different systems for accounting, order management and managing websites and the worst part was that they weren’t connected at all. NetSuite brings everything toghether. It helps us to grow our business quickly, to be more focused on growing instead of infrastructure. We managed to reduce the overall amount of labor within business, we are more professional and we provide best support to our customers.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year