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User review of NetSuite ERP

The positive and negative features

- by Lola

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

For me, the positive features are the search and customization capabilities. It is easy to customize the app for our business requirements and to create searches for our reports. Another big benefit is the great flexibility offered to design and modify forms.

What aspects are problematic or could work better?

The customer support is ok. The agents sometimes indulge in guesswork but are otherwise good at understanding the root issues and resolving them quickly. However, I am not able to add a few basic features to NetSuite's development list. I would rate scalability and performance as poor. The searches time out as we have millions of transactions per month. Because of the customization we have done, the UI response time has become poor for many transactions. We use complex customizations and because of this transactions are not processed properly due to performance and timing issues.

What specific problems in your company were solved by this product?

We use NetSuite for all our purchasing and sales. I have used only NetSuite in this company so I cannot provide you a comparison of this app with the previous one used by the company.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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