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Outpost Review

Outpost
Our score: 8.0 User satisfaction: 93%

What is Outpost?

Outpost is a lightweight and affordable email management software that allows your teams to access and handle emails from customers and prospects in a shared inbox without experiencing confusion and collision. Built with simplicity in mind, you can implement this tool so that your team members can efficiently and seamlessly work on incoming emails. This improves their productivity while helping them close more deals and deliver better customer service. 

Outpost enables you to organize all your mailboxes from various email service providers in one place. As a result, your team members can now view, access, and respond to emails faster without the need to log into multiple email accounts. 

The software comes with features designed to improve the productivity of your team members and foster collaboration among them. They can automatically route emails, reply to common inquiries or issues with saved email responses, and exchange internal notes with each other.

Outpost also raises collision alerts to notify them when their colleagues are already working on specific emails.Last but not least, it lets you gain insights into email response times to evaluate and improve the productivity and performance of your team members.

 

Overview of Outpost Benefits

Real Team & Real-Time Collaboration in a Shared Inbox

Work together to answer customer emails from your info@ or support@ inboxes, without stepping on each other’s toes. Use features like assignments, internal notes, shared drafts, and collision alerts to collaborate right in your inbox—without FWDs, CCs, or confusing email threads.

Transparency and Accountability

You can see who’s doing what in your shared inbox with full conversation histories and response time analytics. Give your team the visibility and insights they need to work together and provide excellent customer service.

Fast Customer Email Response Times

Be confident in your team’s ability to reply in seconds, without sacrificing quality or customization. Create saved template responses with dynamic fields so your team can write the perfect reply to common questions that anyone can use again. Businesses can improve customer satisfaction with the quality of service they receive and lightning-fast responses.

Saved Time and Increased Productivity

Cut down on time-wasting email tasks with Rules that will let you automatically archive, tag, trash, or even reply to messages. Get rid of the clutter in your shared inbox so your team can focus on what matters and efficiently handle a ton of customer email.

Overview of Outpost Features

  • Single Shared Inbox
  • Email Integration
  • Email Routing Rules
  • Template Responses
  • Internal Notes
  • Collision Alerts
  • Analytics & Reporting
  • Email Action History

What Problems Will Outpost Solve?

Problem #1: Lack of transparency and visibility

With a regular inbox, it’s difficult to see who’s doing what with customer email. This leads to major frustrations like sending duplicate emails to the same customer, letting an email sit because you thought someone else was going to reply, or sending emails about emails to coordinate with your team. Outpost lets you work in the same inbox with assignments, notes, and collision alerts; all without stepping on each other’s toes. You can easily see who’s doing what so you can have the clarity and organization you need to focus on taking care of your customers.

Problem #2: Emails slipping through the cracks

Have your customers ever been left in the dark because a team member went on vacation or was out sick, and you forgot to check the shared inbox? Never let another email slip through the cracks with Outpost. Each team member can access your shared inbox and pick up where any conversation left off. You can even set up email digests to alert you when messages are waiting for a response.

Problem #3: Slow customer email response times

A disorganized inbox often means longer wait times for your customer emails. In Outpost, your team can cut down on inbox clutter, get rid of time-wasting tasks, and use saved templates to reply in seconds. You can also view your average email response time so you can track and improve your speeds together.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Outpost Position In Our Categories

Knowing that companies have specific business needs, it is only practical they avoid going for a one-size-fits-all, ”best” solution. Be that as it may, it is troublesome to try to pinpoint such a software solution even among popular software systems. The clever thing to undertake should be to note down the numerous essential aspects that demand careful thought such as critical features, pricing, skill ability of staff, business size, etc. After which, you must follow through your research to a full extent. Go over some of these Outpost evaluations and scrutinize each of the software products in your shortlist in detail. Such all-encompassing research guarantees you avoid poorly fit software solutions and buy the system which delivers all the function you require business requires in sustaining growth.

Position of Outpost in our main categories:

Outpost is also listed in the following subcategories:

There are popular and widely used solutions in each software group. But are they necessarily the best fit for your organization’s special wants? A market-leading software product may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Outpost Email Management Software reviews and consider the elements that you want in the software such as the fees, main functionality, available integrations etc. Then, select a few solutions that fit your requirements. Try out the free trials of these platforms, read online comments, get explanations from the maker, and do your homework systematically. This exhaustive groundwork is certain to aid you select the most excellent software platform for your company’s specific requirements.

How Much Does Outpost Cost?

Outpost Pricing Plans:

Free Trial

Outpost

$12.50/user/month

Outpost is available through a single enterprise pricing plan which gives you the opportunity to use  the software for a fee of $12.50/user/month.

Outpost – $12.50/user/month

  • Assignments
  • Internal Notes
  • Collision Alerts
  • Template Email Responses
  • Unlimited Mailboxes
  • Email Routing Rules
  • Analytics

User Satisfaction

Positive Social Media Mentions 28
Negative Social Media Mentions 2

We realize that when you make a decision to buy Email Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Outpost reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Outpost. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Outpost Comparisons

What are Outpost pricing details?

Outpost Pricing Plans:

Free Trial

Outpost

$12.50/user/month

Outpost is available through a single enterprise pricing plan which gives you the opportunity to use  the software for a fee of $12.50/user/month.

Outpost – $12.50/user/month

  • Assignments
  • Internal Notes
  • Collision Alerts
  • Template Email Responses
  • Unlimited Mailboxes
  • Email Routing Rules
  • Analytics

What integrations are available for Outpost?

Outpost integrates with platforms:

  • Gmail
  • Microsoft Office 365
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Reviewed By Louie Andre
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